JOB TITLE: Customer Service Agent
Location: Las Vegas, NV; Palm Springs, CA

Submit resume to: careers@allegiantair.com or print and complete a job application and FAX to 702-853-4602

BASIC FUNCTION:

Customer Service agents are responsible provide friendly service to the Customers by selling airline tickets, issuing boarding passes, checking baggage, and providing general flight information in airport locations.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

  • The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
  • Processing customers tickets, checking baggage, monitoring carry-on baggage for size and quantity and assigning seats
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations
  • Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal and taxi vouchers when appropriate
  • Ensures FAA, Allegiant Air and airport regulations are followed
  • Enforces safety/security measures and protects sensitive zones
  • Assists customers with special needs, e.g. customers who need assistance in boarding
  • Loading and unloading baggage on and off the aircraft
  • Marshalling in the planes and pushing back the aircraft
  • Excellent communication skills
  • Must be well groomed and physically fit
  • Work in extreme outdoor conditions
  • Ability to push/pull/lift 70lbs on a continuous basis
  • Other duties as assaigned
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
  • Must be 18 years or older

REPORTS TO: Station Supervisor

INTERACTIONS: Allegiant Air Employees, vendors, airport personnel and customers

REQUIREMENTS & QUALIFICATIONS

Education: High School Graduate or Equivalent

Experience: Minimum 2 years Customer Service experience or the equivalent in related training and/or experience

Knowledge: Possess basic computer skills with the ability to type 25 wpm

Position from which an employee could be promoted into this position:  Station Supervisor

Working conditions: Standard airport operations environment

Physical demands: Must be able to carry a 70 lb suitcase from the floor to 18 inches and carry a 70 lb suitcase in front of you with both hands for a distance up to 25 ft.