POSITION: STATION LEADER
LOCATION: OKLAHOMA CITY, OK
SUBMIT RESUMES TO: careers@allegiantair.com or print and complete a job application and FAX to 702-719-8137
JOB CODE: 6232
BASIC FUNCTION:
The Oklahoma City, OK Station Leader is a temporary position. The Station Leader is responsible for compliance of all aspects of company and FAA policies within the day-to-day operation of the station. Must be able to effectively communicate all airline business to internal and external departments. Well developed planning and organizational skills are required. Must be able to establish goals and objectives and constantly measure performance against these goals and objectives to raise the performance of the station. Responsibility to evaluate, manage and provide ongoing feedback to employees and develop individuals and encourage career advancement. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
- Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments. Address issues and provide corrective action as they warrant.
- Ensure compliance with all FAA directives and security requirements. Audit to ensure quality assurance.
- Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program.
- Establish airport and local community relations as liaison with airport city officials, FAA, policy and fire departments.
- Coordinate airline vendor functions and act as liaison for local contracts providing service to Allegiant Air, i.e., fueling skycap, security, catering, cleaning and ground handling. Evaluate performance and implement appropriate measures to review service provided to Allegiant Air.
- Ensure compliance of all station manuals and monitor for current revisions and availability
- Ensure compliance of customer service, baggage handling and departure dependability. Monitor and verify quality control.
- Coordinate and ensure training requirements are met for all employees, i.e., new hire, recurrent, enhancement and local training issues.
- Provide feedback, research and response to customer complaints/compliments in coordination with Customer Relations.
- Establish employee recognition programs for station achievements, i.e., safety, performance and revenue collect programs.
- Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
- Perform all functions of a Station Agent.
- Other duties as assigned by Regional Manager.
- Must pass a ten (10) year background check and pre-employment drug test
- Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
REPORTS TO: Regional Manager
INTERACTIONS: Customer Relations, Customers, Vendors, FAA, airport city officials and fire department
Education: High School Diploma/GED, College preferred
Experience: 1 year previous airline experience in a supervisory capacity
Knowledge: Computer literate
Working conditions: Indoors and Outdoors
Physical demands: Ability to push, pull, lift 70 lbs