Position: Customer Service Agent

Location: Las Vegas

Submit Resumes to: careers@allegiantair.com

BASIC FUNCTION: Customer Service Agents provide friendly service to the Customers by selling airline tickets, issuing boarding passes, checking baggage, and providing general flight information in airport locations.

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
• Ensures FAA, Allegiant Air and airport regulations are followed
• Enforces safety/security measures and protects sensitive zones
• Assists Customers with special needs, e.g. Customers who need assistance in boarding
• Ad hoc assignments as requested by the Supervisor or General Manager.
• Completing sales reports.
• Excellent communication skills
• Able to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
• Must be well groomed and physically fit
• Must pass a ten (10) year background check and pre-employment drug test
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Able to attend 2 weeks of training in Las Vegas (expenses paid)

REPORTS TO: Station Supervisor and/or Station Manager

SUPERVISES N/A

INTERACTIONS: Allegiant Air Employees, vendors, airport personnel, and Customers

REQUIREMENTS & QUALIFICATIONS

Education: High School Graduate or Equivalent

Experience: Minimum of two years Customer service experience or the equivalent in related training and/or experience.

Knowledge: Possess basic computer skills with the ability to type 25 wpm.

Position from which an employee could be promoted into this position: Station Supervisor

Working conditions: Primarily indoors. Standard airport operations environment

Physical demands:
- Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet.
- Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees and sustaining those positions for extended amounts of time.
- Must have sufficient vision and ability to safely perform the essential functions of the position