Please note: All Allegiant tickets purchased for travel starting October 30, 2013 cannot be changed or cancelled within 7 days of your trip unless you have purchased Trip Flex™.
All purchases of travel, hotel, auto rental, activities or services, baggage and seat fees, and related booking fees, carrier charges and taxes are non-refundable. Failure to show up for a flight or cancel within the specified cancellation window prior to scheduled departure shall be deemed a customer-initiated cancellation and no amounts paid for that segment will be refunded.
Purchasing TripFlexTM at the time of booking gives you the flexibility to change and cancel your reservation without fees (see below for details).
No credit or refunds will be given for no shows, cancellations made past cut-off times (see below), or for fare differences after a reservation has been made.
Otherwise, credit is provided minus carrier charges, and cancellation and booking fees. The credited funds will apply as a non-refundable, non-transferable credit voucher good for future travel on Allegiant Air. All travel involving funds from a given itinerary number must be completed no later than 365 days from the original booking date under that itinerary number.
Exception: This travel itinerary may be canceled within 24 hours of purchase for a full refund, as long as your scheduled flight departure date is at least one week (168 hours) away at time of booking.
About This Policy
Unlike most airlines, we do not overbook our flights. When you purchase an airline ticket, you are committing to us that you will fly and we are committing to you that you will have a seat. Since we don’t overbook, this means if you cancel or change your reservation close to your departure date, there is no one waiting to buy your seat. We need a minimum of 7 days to try and sell your seat to someone else. Our nonrefundable policy allows us to keep our fares low for all our passengers.
Cancellation Fees and Cut-Off Times
Credit will not be issued if you fail to cancel an itinerary within the specified timeframe prior to scheduled flight departure. Your entire fare plus fees for that segment will be forfeited.
The following cancellation and change fees apply to itineraries which do not include TripFlexTM. All fees are per segment. A segment consists of one takeoff and one landing:
Customers are responsible for any change in price for airfare, hotel, car rental, show tickets, attractions, etc.
Cancellation and change fees do not apply to itineraries which include TripFlexTM, provided changes are made within the TripFlexTM cancellation window of:
Customers are responsible for any change in price for airfare, hotel, car rental, show tickets, attractions, etc.
TripFlexTM may be cancelled only within 24 hours of purchase, provided no changes have been made to the itinerary. A refund will be issued if TripFlexTM is cancelled within 24 hours through Customer Care, or a credit voucher good for future travel on Allegiant Air will be issued if cancelled online.
Exceptions to the above policy may include special promotion bookings, sales and some holiday travel dates.
Hotels - the following rules apply:
Allegiant Air has made your hotel reservation for you under Allegiant's contract with the hotel. Any changes to your reservation must be made through Allegiant. Upon check-in at your hotel, you will be required to present a credit card for your incidental charges. Only your room and room tax have been paid for as part of your package price. All other charges are your responsibility. NOTE: There must be one person at least 21 years old staying in each room. Some hotels may charge a mandatory resort fee at the time of check-in that is solely the responsibility of the guest. The resort fee is not included in the package price collected by Allegiant and is charged solely by the hotels to offer guests added value during their stay. Examples of these fees include resort fees, spa fees, parking, daily fees, energy surcharges, phone charges and/or gratuities. Most hotel check-in times are 2:00 PM to 3:00 PM and most hotel check-out times are 11:00 AM to 12:00 noon.
Auto Rentals - the following rules apply:
Car rental taxes, surcharges and fees are not part of your package price and will be collected directly by the rental car agent at time of auto rental pick up. These fees are common to all rental car companies and are based on car size and season. Fees may include Concession Recoupment Fee, Surcharge/Tire Battery Fee, License Recoupment Fee, state tax, and drop fee.
Acceptance of change in rental is subject to vehicle availability. Customer is responsible for any increase in rental rate.
After a rented vehicle is picked up, any changes (e.g., extending the rental dates) must be made through the rental car company directly. If you drop off your auto rental early, no credit or refund will be issued. If you do not show up for your scheduled auto rental pick-up or cancel within the specified cancellation window prior to your scheduled pick-up time, your entire auto rental payment will be forfeited.
Drivers must be at least 21 years of age at the time of the rental. Drivers age 21-24 may be charged an underage rental fee per day at time of rental pickup.
All renters are required to have a clean driving record, a valid major credit card and a valid driver's license in the name of the renter at the time of rental. A passport is required for all non-U.S. citizens. Most rental car pick-up locations accept only credit cards and do not accept debit card or check cards (meaning any non-credit card bearing the Visa or MasterCard logo) or gift or prepaid cards, and the locations that do accept these forms of payment will require proof of round-trip travel such as an airline ticket or cruise confirmation.
Activities or Services (with no Trip Flex purchased) - the following rules apply:
Changes and cancellations of activities or services are permitted up to the applicable deadline stated above for hotels. A change or cancellation fee equal to the greater of 10% of the purchase price or $50.00 per activity or service will be assessed, except that: No credit is issued for Richard Petty Driving Experience, American Muscle Car Challenge, Wet-n-Wild Parks or Roam Mobility Product. Customers are responsible for any increase in rate. If you fail to pick up your tickets all funds for that activity or service will be forfeited.
Activities or Services (with Trip Flex purchased) - the following rules apply:
Changes and cancellations of activities or services are permitted up to applicable deadline.
Customers are responsible for any increase in rate. There can be no refund for those who fail to pick up their tickets.
An Allegiant Air E-Ticket is valid for travel on Allegiant Air scheduled service only. This transaction is an instant purchase, and all terms and conditions apply immediately.
AUTHORIZED RESELLER OR AGENT:
The purchase and resale of any service or product offered by or through Allegiant Air, including but not limited to travel, hotel, auto, activities or services, packages, promotions, baggage and seat fees, and related booking fees, carrier charges and taxes by any individual, entity or company is strictly prohibited unless the individual, entity or company is an authorized agent of Allegiant Air.
Name changes on bookings are not permitted.
Taxes, Government Fees, and Carrier Charges:
September 11th Security Fee - A September 11th Security Fee of $5.60 applies per passenger enplanement. This fee is imposed by the federal Transportation Security Administration (TSA).
U.S. Federal Excise Tax - Airfares for travel within the 48 continuous states include a 7.5% federal excise tax (FET). Airfares for travel between points in the 48 contiguous states and Alaska or Hawaii also include FET, calculated on a different basis.
US Alaska/Hawaii Departure Tax - A domestic segment beginning or ending in Alaska or Hawaii that is subject to the Alaska/Hawaii Ticket Tax, or is otherwise not subject in whole to the 7.5% US Ticket Tax, is subject to the US Alaska/Hawaii Departure Tax of $8.70 per person per flight segment through 12/31/2014, and $8.90 effective 1/1/2015.
U.S. Domestic Segment Tax - $4.00 per flight segment, per passenger. A segment is defined as one takeoff and one landing.
Passenger Facility Charges (PFCs) - Local airports assess Passenger Facility Charges of $1.00 to $4.50 per passenger enplanement. This amount varies by airport, but does not exceed $9.00 on a one-way trip or $18 round trip.
Booking Fee - Customers who purchase travel through the Allegiant Air Call Center will be charged an additional $14.99 per segment per passenger.
Electronic Carrier Usage Charge - Fares displayed are inclusive of an electronic usage charge of $13 per passenger, per segment, applicable to all airline reservations booked through the Web site or call center.
Boarding Pass Printing - For travel starting September 1, 2014, a $5 per boarding pass fee will apply to passengers who choose to have a boarding pass printed out at select domestic airport locations. To avoid this charge, passengers may check in online and bring a printed paper boarding pass to the airport, or use the Allegiant2Go mobile boarding pass. Please note, this charge does not apply to passengers who are unable to check-in online or via the mobile app due to Allegiant system restrictions, passengers with disabilities or traveling with special service requests, such as service animals, cabin pets, and passengers traveling out of non-participating airports.
Please check-in at the ALLEGIANT AIR ticket counter or online at www.allegiant.com. Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled departure. Checked baggage will not be accepted prior to four (4) hours before departure. A valid government issued photo identification, such as a driver’s license, state identification card or passport is required upon check-in for any passenger age eighteen (18) or older.
Allegiant recommends all passengers arrive at the airport at least two (2) hours prior to scheduled flight departure.
Please plan to be checked in, through airport security and at the boarding gate at least (1) hour before departure and on board the aircraft at least 20 minutes prior to departure.
Passengers are subject to being reassigned to another seat if necessary to provide seating accommodation to one or more passengers with disabilities as required by the Air Carrier Access Act and federal regulations, in which case, passenger seat selection fees will be reimbursed.
Click here to view Notice - Overbooking of Flights. Allegiant Air does not intentionally overbook flights.
Aviation security is extremely important for your safety and that of your fellow travelers. As you prepare to depart on your trip, please keep security foremost in your mind. DO NOT accept any items from unknown persons to carry with you. Keep your luggage in your immediate control at all times.
DO NOT allow anyone to tamper with your luggage.
If your bags have been outside of your immediate control for any reason, or if anyone has given you something to carry on this flight, NOTIFY AN ALLEGIANT AIR REPRESENTATIVE for proper clearance of your belongings before your flight.
Baggage fees do not apply to qualifying personal items (e.g., one purse, briefcase or laptop computer), car seats/strollers, mobility aids and assistive devices.
Passengers wishing to check luggage or bring a carry-on bag will be charged a per bag, per segment Baggage Fee. A segment consists of one takeoff and one landing. Baggage fees are non-refundable, unless the bag is lost or your itinerary qualifies for cancellation without penalty under an Exception stated above.
The total number of checked bags allowed may not exceed 5 per passenger. Additional charges will be applied for any checked bags exceeding 40 lbs. weight and/or 80 inches in combined overall length + width + depth, as well as for excess baggage and sporting equipment. No bag weighing more than 99 lbs. will be accepted. The exterior dimensions include wheels, handles, pockets and decorations.
In the cabin, each ticketed passenger is allowed one carry-on bag plus one personal item, such as a purse, briefcase or laptop computer. The carry-on bag exterior dimensions can measure up to 9" high, 14" wide and 22" deep. Allegiant Travel charges a fee for the carry-on item but not for the personal item. The personal item exterior dimensions must not exceed 7" high, 15" wide and 16" deep and the item must be stored under the seat in front of you. The exterior dimensions include wheels, handles, pockets and decorations. Additional charges will be applied for oversized personal items, and oversized and/or excess carry-on bags. Overhead bin space may be limited. Carrier reserves the right to further restrict the size and number of carry-on items as necessary.
As of September 27, 2006, customers are prohibited from taking liquids, gels, and/or aerosols through the security screening checkpoint into the boarding area EXCEPT one clear transparent re-sealable 1 quart (1 liter) plastic bag containing liquids, gels and/or aerosols in containers of 3.4 oz. (100ml) capacity or less per container. The contents of the plastic bag must fit comfortably and the plastic bag must be completely closed/sealed and subjected to x-ray inspection separate from the passenger's carry-on bag. Liquids (to include juice) or gels for diabetic or other medical needs, medications, and baby formula and baby food in containers, if a baby or small child is traveling, not contained in a clear transparent re-sealable 1 quart (1 liter) plastic bag or over 3 oz. (90ml) can be carried onboard but must be declared to the TSA at the screening checkpoint. Breast milk is in the same category as liquid medications. A mother flying without her child will be able to bring breast milk through the checkpoint, provided it is declared prior to screening.
Federal law (49 U.S.C. 175) forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials on your person. For further information contact an airline representative or visit http://www.tsa.gov/traveler-information/prohibited-items.
Please review U.S. Department of Transportation Consumer Notices regarding your rights at http://www.dot.gov/airconsumer, Allegiant's baggage limitations of liability, and Allegiant’s Contract of Carriage.
Thank you for purchasing travel from Allegiant Travel.