Going the distance
for health and safety™
"Together We Fly" is more than a phrase, it's our promise to you. That's why we are taking important steps to protect the health and safety of you, your loved ones and our team members.
We work closely with the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and other authorities and experts. Based on their direction, we ensure our actions not only follow current guidance, but exceed the recommended standards so you can fly with confidence.
Our aircraft are cleaned and disinfected to the highest possible standard, exceeding CDC and Airbus guidance.
- We maintain a comprehensive cleaning program for all aircraft that includes a regular schedule of standard and deep-clean procedures.
- All touch surfaces, from seatbelts and tray tables to galleys and lavatories, are sanitized and disinfected thoroughly during every cleaning.
- Adopting hospital-grade standards, we routinely treat all aircraft with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule, along with regular cleaning practices, far exceeds manufacturer guidelines. This product is safe and effective, forming a colorless, odorless protective barrier on all surfaces.
- Disinfectant wipes are stocked on all aircraft and available to customers by request.
In addition to flying all nonstop routes so you spend less time in airports, we’re setting a new standard for air purity and taking special precautions to keep everyone healthy, including requiring our customers and crew members to wear face coverings and adopting a low-touch service approach.
All customers are required to wear a face covering over their nose and mouth at all times when traveling to help protect them and those around them.
- Children under the age of 2 are not required to wear a face covering.
- Those with medical conditions that prevent the use of a face covering must provide documentation from a medical physician to the gate agent one hour prior to departure.
- Face coverings may be briefly removed to eat or drink, but otherwise must be worn at all times including at the ticket counter and gate, during boarding and while onboard the aircraft.
- We provide a complimentary health and safety kit to every customer upon boarding. Each kit includes a single-use face mask and two sanitizing wipes.
- Every Allegiant flight is nonstop, so you spend less time in airports and avoid crowded hubs. It also means traveling on a single aircraft, which minimizes contact.
- The air quality on our planes exceeds HEPA standards thanks to our VOC (volatile organic compound) filters, which remove additional organic compounds. On average, cabin air is changed every three minutes through a continuous flow of fresh and VOC-filtered air.
- All crew members are required to wear a face covering at all times and gloves during inflight service. Service frequency has been reduced to once per flight. Customers can use the Call button to make additional service requests.
- Temperature check stations have been added to all bases for team member use.
- Our low-touch service approach limits unnecessary personal contact and shared items.
- All inflight service items—all food and all beverages—are pre-packaged and factory-sealed when served.
- Inflight magazines and inserts have been removed from all seatbacks.
- Our inflight menu is now available on the Allegiant mobile app.
As part of the online/mobile check-in process, customers must complete a health acknowledgement certifying that:
- The customer will wear a face covering at all times while traveling
- No household member has exhibited COVID-19-related symptoms
- The customer will not travel if he/she has a fever
- The customer will wash/sanitize his/her hands before boarding the flight
- Customers are encouraged to scan their own boarding passes to prevent unnecessary handling of personal items.
We’ve introduced new service practices and boarding procedures to provide additional distancing between customers whenever possible.
- We observe social distancing at check-in, when waiting at gates and during the boarding process. Posted signs and regular announcements provide friendly reminders.
- Crew members may reseat boarded customers to provide additional distancing when possible.
- Customers are encouraged not to book the middle seat, unless it’s to ensure families can sit together.
- Customers with concerns about being on a flight that cannot accommodate social distancing can request to be notified if a booked flight exceeds 65% capacity. Notifications include a list of flexible options available.