Going the distance
for health and safety™
"Together We Fly" is more than a phrase, it's our promise to you. That's why we are taking important steps to protect the health and safety of you, your loved ones and our team members.
We work closely with the Centers for Disease Control and Prevention (CDC), Word Health Organization (WHO) and other authorities and experts. Based on their direction, we ensure our actions not only follow current guidance, but exceed the recommended standards so you can fly with confidence.
Our aircraft are cleaned and disinfected to the highest possible standard, exceeding CDC and Airbus guidance.
- We maintain a comprehensive cleaning program for all aircraft that includes a regular schedule of standard and deep-clean procedures.
- All touch surfaces, from seatbelts and tray tables to galleys and lavatories, are sanitized and disinfected thoroughly during every cleaning.
- Adopting hospital-grade standards, we routinely treat all aircraft with an advanced antimicrobial protectant that kills viruses, germs and bacteria on contact for 14 days. Our treatment schedule, along with regular cleaning practices, far exceeds manufacturer guidelines. This product is safe and effective, forming a colorless, odorless protective barrier on all surfaces.
- Disinfectant wipes are stocked on all aircraft and available to customers by request.
We’re setting a new standard for air purity and taking special precautions to keep everyone healthy, including providing face masks to customers and adopting a low-touch service approach.
- We’ve begun providing customers with a complimentary health and safety kit upon boarding. As supplies are delivered over the next couple of weeks, we will have them available for each and every customer. Each kit includes a single-use face mask, disposable gloves (non-latex) and two sanitizing wipes.
- The air quality on our planes exceeds HEPA standards thanks to our VOC (volatile organic compound) filters, which remove additional organic compounds. On average, cabin air is changed every three minutes through a continuous flow of fresh and VOC-filtered air.
- Our low-touch service approach limits unnecessary personal contact and shared items.
- All inflight service items—all food and all beverages—are pre-packaged and factory-sealed when served.
- Crew members wear gloves during inflight service, and service frequency has been reduced to once per flight. Customers can use the Call button to make additional service requests.
- Inflight magazines and inserts have been removed from all seatbacks.
As part of the online/mobile check-in process, customers must complete a health acknowledgement certifying that:
- No household member has exhibited COVID-19-related symptoms
- The customer will not travel if he/she has a fever
- The customer will wash/sanitize his/her hands before boarding the flight
- Customers are encouraged to scan their own boarding passes to prevent unnecessary handling of personal items.
We’ve introduced new service practices and boarding procedures to provide additional distancing between customers whenever possible.
- We observe social distancing at check-in, when waiting at gates and during the boarding process. Posted signs and regular announcements provide friendly reminders.
- Crew members may reseat boarded customers to provide additional distancing when possible.
- Customers are encouraged not to book the middle seat, unless it’s to ensure families can sit together.
- Customers with concerns about being on a flight that cannot accommodate social distancing can request to be notified if a booked flight exceeds 65% capacity. Notifications include a list of flexible options available.