Customer Care

Join the best Customer Care team in the industry

We provide a comprehensive training program, mentorship and opportunities to grow with the company.  Many of our Team Members who have started their career in customer care have gone on to roles in inflight, customer operations, leisure products, marketing, crew scheduling, airport operations and more!  Customer Care Team Members enjoy:

  • Flexible scheduling to enjoy flight benefits
  • A rewards and recognition program with monthly incentives
  • Personal development and goal achievment through hands-on coaching
  • Shift bidding based on performance
  • Promotion of work-life balance through flexibility
  • A succession planning program that includes career pathing
  • The opportunity to make sales-based commission
Six Weeks of Paid Training

Working as a customer service sales representative in customer care for Allegiant is the perfect starting point for a promising travel career. We prepare you to work with our customers and make their vacations possible. Our training program includes:

  • Highlights from other departments to foster understanding of the company’s structure and culture
  • Hotel tours to become familiar with customer vacation planning
  • Cross-training at the airport, which helps to bridge gaps for internal customer connections
Fun

As the old saying goes - we work hard to play hard. At our Las Vegas headquarters, our teams thrive in an open, casual work environment where they can challenge one another to a game of Ping-Pong in our break room (known as the Hangar), mingle at various happy hours in our courtyard, and try different foods during monthly food truck visits to our campus. Even as we continue to grow, we strive to make sure that the family dynamic at the core of our culture is not lost. Here are a few ways we keep it exciting around here:

  • Customer Care has their own break room with delicious food options to purchase
  • We celebrate everyone’s birthday on the 15th of every month with treats
  • Several pot lucks and sponsored lunches throughout the year
  • Customer service week in October
It's True, You do Fly For Free!

What you have heard is true we love to fly, especially for free! You and your eligible dependents can enjoy unlimited, space-available flights on Allegiant. And for a small fee, we offer buddy passes to all of our best friends, long-lost cousins and family who want to fly with us. Plus, you can fly space-available (for a small fee) on dozens of other airlines as well.