Terms and Conditions
Terms & Conditions
Please note: All purchases of travel, hotel packages, car rentals, baggage and seat fees, related booking fees and surcharges, carrier charges and taxes are non-refundable. For hotel only bookings, please see our cancellation policy under the "Hotels" subsection.
After a reservation is made, no credit or refund is given for any price differences. No credit is given for changes or cancellations within seven (7) days of scheduled departure, unless you have purchased TripFlexTM. Purchasing Trip FlexTM at the time of booking gives you the flexibility to change and cancel your reservation without fees (see below for details).
No-Show Policy: For travel starting August 16, 2017, failure to board a flight or to change or cancel an itinerary within the specified cancellation policies set forth below shall be deemed a customer-initiated cancellation and the remaining itinerary, including any return flights, will be canceled and all funds will be forfeited.
No credit or refunds will be given for no shows, cancellations made past cut-off times (see below), or for fare differences after a reservation has been made.
Otherwise, credit is provided minus carrier charges, booking fees, and cancellation fees, except that cancellation fees do not apply if Trip Flex was purchased (the amount paid for Trip Flex itself is non-refundable). Any credited funds will be applied as a non-refundable, non-transferable credit voucher good for future travel on Allegiant Air. Effective April 10, 2020, all travel involving credit voucher funds from a given itinerary number must be completed no later than 730 days (two years) from the original booking date under that itinerary. Travel for a credit voucher issued prior to April 10, 2020 is valid for 365 days (one year) from the original booking date under that itinerary.
Within twenty-four (24) hours after purchase, an entire air transportation itinerary may be canceled for a full refund, but only if (1) the flight’s scheduled departure time was at least one week (168 hours) away at time of booking, and (2) the air transportation was not purchased as part of a package consisting of air and ground elements.
Change and Cancellation Policies
Credit will not be issued if you fail to cancel an itinerary within the specified time frame prior to scheduled flight departure. Your entire fare plus fees for that segment will be forfeited.
Best Price Guarantee
For new bookings starting September 25, 2017, if you find a lower total price on your vacation package (air/hotel, air/car, or air/hotel/car) on another booking website within 48 hours of your initial Allegiant booking, Allegiant will issue you a dollar-off voucher* for 100% of the difference. The dollar-off voucher is valid for purchase of future travel products from Allegiant Air. The lower priced package must include taxes and fees, must be available to the general public for booking on a website in the same currency, and using the same form of payment as your original reservation at the time of your claim. The lower total price total must be an exact match to the itinerary booked with Allegiant (excluding air carrier), including offering a comparable cancellation policy. Origination and destination airports must be within 40 miles of the originally booked itinerary. In order to make a Best Price Guarantee claim, you must call Allegiant’s Customer Care line at (702) 505-8888, and the agent must be able to replicate the entire vacation package during your claim call. A claim may only be made once per itinerary. An itinerary does not qualify if modifications have been made to the initial itinerary at the time of claim.
*Dollar-off vouchers are valid for two years from the date of issuance and only for Allegiant Air travel product purchases. They can be used only once and any remaining value is forfeited.
Without Trip FlexTM:
Change and cancellation fees apply to all itineraries which do not include TripFlexTM. TripFlexTM may not be added to a previously booked reservation, unless a minor child is added to an existing itinerary.
- Changes and cancellations must be completed at least seven (7) days or more prior to scheduled departure.
- Changes to the air ticket portion of an itinerary are subject to availability and a $75 per person, per segment fee plus any applicable airfare increase. A segment consists of one takeoff and one landing. Changes to the original flight may be eligible for credit if there is any price difference from the amount originally paid. Difference will not be refunded.
- Cancellations of the full itinerary are subject to all aforementioned fees and Allegiant retains carrier charges and related booking fees.
- Qualified itineraries with credit balances stemming for changes or cancellations will be issued a non-refundable, non-transferable voucher good for future travel for 730 days (two years) from the original book date. Voucher expiration dates cannot be extended.
Customers are responsible for any change in price for airfare, hotel, car rental, etc.
With Trip Flex™:
Change and cancellation fees do not apply to any itinerary which includes TripFlex™. TripFlex™ is limited to one-time usage. If used, any future change and/or cancellation request will be processed as an itinerary without TripFlex™ and are therefore subject to all timeframes, policies and fees listed above.
TripFlex™ may be canceled only within 24 hours of purchase, provided no changes have been made to the itinerary. If TripFlex™ is canceled within 24 hours through Customer Care, a refund will be issued. If TripFlex™ is canceled online, a non-refundable, non-transferable voucher good for future travel for 730 days (two years) from the original book date will be issued. Voucher expiration dates cannon be extended.
- Cancellations of just the air ticket portion of an itinerary must be completed at least one (1) hour prior to scheduled departure; however, any remaining package items such as hotel, activities and auto will be forfeited. Allegiant retains carrier charges, cost of TripFlex™ and related booking fees.
- Changes for a vacation package itinerary must be completed at least seventy-two (72) hours or more prior to scheduled departure. All changes are subject to availability plus any increase in airfare, hotel and auto rental price. Changes to the original flight may be eligible for credit if there is any price difference from the amount originally paid. Difference will not be refunded.
- Cancellations of the full itinerary must be completed at least seventy-two (72) hours or more prior to scheduled departure. Allegiant retains carrier charges, cost of TripFlexTM and related booking fees.
- Qualified itineraries with credit balances stemming from changes or cancellations will be issued a non-refundable, non-transferable voucher good for future travel for 730 days (two years) from the original book date. Voucher expiration dates cannot be extended.
Customers are responsible for any change in price for airfare, hotel, car rental, etc.
Trip Flex™ may be canceled only within 24 hours of purchase, provided no changes have been made to the itinerary. A refund will be issued if Trip Flex™ is canceled within 24 hours through Customer Care, or a credit voucher good for future travel on Allegiant Air will be issued if canceled online.
Exceptions to the above policy may include special promotion bookings, sales and some holiday travel dates.
Hotels - the following rules apply:
Allegiant Vacations, LLC (“Allegiant Vacations”), an Allegiant Air Affiliate, has pre-negotiated certain nightly room rates with hotel suppliers to facilitate the booking of your hotel reservations through Allegiant Vacations. The hotel bookings are made by Allegiant Vacations with the hotel on behalf of the customer and include amounts paid by Allegiant Vacations to the hotel as well as compensation retained by Allegiant Vacations for its facilitation services. The amounts you are charged also include tax recovery charges. Taxes are calculated based on the applicable hotel/room tax rate in the location of your hotel. Some jurisdictions apply their tax only to the portion of the room charge received by the hotel, while other jurisdictions apply their tax to the full amount you pay, which includes our compensation for our services. Tax recovery charges include the amount we pay to the hotel for taxes including, but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax
, and/or other similar taxes. In many jurisdictions, the hotel vendor remits these taxes to the taxing authorities. In other jurisdictions, Allegiant Vacations may be responsible for remitting the taxes it has collected to the taxing authorities.
Allegiant Vacations has made your hotel reservation for you under Allegiant's contract with the hotel. Any changes to your reservation must be made through Allegiant. Upon check-in at your hotel, you will be required to present a credit card for your incidental charges. Only your room and room tax have been paid for as part of your reservation. All other charges are your responsibility. NOTE: There must be one adult staying in each room. Check-in age varies by hotel. Some hotels may charge a mandatory resort fee at the time of check-in that is solely the responsibility of the guest. The resort fee is not included in the price collected by Allegiant and is charged solely by the hotels to offer guests added value during their stay. Examples of these fees include resort fees, spa fees, parking, daily fees, energy surcharges, phone charges and/or gratuities. Check-in and check-out times vary by hotel.
Cancellation Policy for Hotel Only Bookings: Changes to reservations are not permitted within 24 hours of the check-in date and a refund or credit will not be issued for late changes. The reference time used for our cancellation policy regarding hotel reservations is 12:00 AM midnight, pacific time (PT). Hotel reservations may be cancelled for a full refund up to 7 days prior to the check-in date of your stay. Cancellations made less than 7 days but more than 24 hours prior to the check-in date of your stay will receive a refund minus the charge for the first night hotel stay and applicable taxes and fees. No name changes on the reservation are permitted. Minimum check-in age varies by hotel property.
Cancellation Policy for Hotel Packages: Cancellations made for hotel packages are non-refundable.
Registered Seller of Travel:
Allegiant Vacations, LLC, a Nevada limited liability company, is located at 1201 N. Town Center Dr., Las Vegas, NV 89144, and is a registered seller of travel in each of the following states: California (); Florida (ST42118); Iowa (); and Washington (604467112). Registration as a seller of travel in California does not constitute the state's approval.
Traveler Rights; Consumers Damaged by Sellers of Travel:
California: California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by International Fidelity Insurance Company in the amount of $15,000.00. Allegiant Vacations is not a participant in the California Travel Consumer Restitution Fund.
Washington State: If transportation or other services are cancelled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty (30) days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen (14) days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
Auto Rentals - the following rules apply:
Car rental taxes, surcharges and fees are not part of your package price and will be collected directly by the rental car agent at time of auto rental pick up. These fees are common to all rental car companies and are based on car size and season. Fees may include Concession Recoupment Fee, Surcharge/Tire Battery Fee, License Recoupment Fee, state tax, and drop fee.
Acceptance of change in rental is subject to vehicle availability. Customer is responsible for any increase in rental rate.
After a rented vehicle is picked up, any changes (e.g., extending the rental dates) must be made through the rental car company directly. If you drop off your auto rental early, no credit or refund will be issued. If you do not show up for your scheduled auto rental pick-up or cancel within the specified cancellation window prior to your scheduled pick-up time, your entire auto rental payment will be forfeited.
Drivers must be at least 21 years of age at the time of the rental. Drivers age 21-24 may be charged an underage rental fee per day at time of rental pickup.
All renters are required to have a clean driving record, a valid major credit card and a valid driver's license in the name of the renter at the time of rental. A passport is required for all non-U.S. citizens. Most rental car pick-up locations accept only credit cards and do not accept debit card or check cards (meaning any non-credit card bearing the Visa or MasterCard logo) or gift or prepaid cards, and the locations that do accept these forms of payment will require proof of round-trip travel such as an airline ticket or cruise confirmation.
An Allegiant Air E-Ticket is valid for travel on Allegiant Air scheduled service only. This transaction is an instant purchase, and all terms and conditions apply immediately.
AUTHORIZED RESELLER OR AGENT:
The purchase and resale of any service or product offered by or through Allegiant Air and its affiliates, including but not limited to travel, hotel, auto, activities or services, packages, promotions, baggage and seat fees, and related booking fees, carrier charges and taxes by any individual, entity or company is strictly prohibited unless the individual, entity or company is an authorized agent of Allegiant Air and its affiliates.
Name changes on bookings are not permitted.
Taxes, Government Fees, and Carrier Charges:
September 11th Security Fee - A September 11th Security Fee of $5.60 applies per passenger enplanement. This fee is imposed by the federal Transportation Security Administration (TSA).
U.S. Federal Excise Tax - Airfares for travel within the 48 contiguous states include a 7.5% federal excise tax (FET). A domestic segment beginning or ending in Alaska or Hawaii is not subject in whole to the 7.5% FET. Airfares for travel between points in the 48 contiguous states and Alaska, Hawaii or Puerto Rico also include U.S. Transportation Tax, calculated on a different basis (see below).
U.S. Transportation Tax - A domestic segment beginning or ending in Alaska or Hawaii is subject to U.S. Transportation Tax of $9.60 per person per flight segment. A U.S. Transportation Tax of $19.10 per person per flight segment applies to travel between the Continental United States and Puerto Rico.
U.S. Domestic Segment Tax - $4.30 per flight segment, per passenger. A segment is defined as one takeoff and one landing.
Passenger Facility Charges (PFCs) - Local airports assess Passenger Facility Charges of $1.00 to $4.50 per passenger enplanement. This amount varies by airport, but does not exceed $9.00 on a one-way trip or $18.00 round trip per passenger.
Booking Fee - Customers who purchase travel through the Allegiant Air Call Center will be charged an additional $14.99 per segment per passenger.
Electronic Carrier Usage Charge - Fares displayed are inclusive of an electronic usage charge of $18 per passenger, per segment, applicable to all airline reservations booked through the Web site or call center.
Boarding Pass Printing - A $5.00 per boarding pass fee will apply to passengers who choose to have a boarding pass printed out at select domestic airport locations. To avoid this charge, passengers may check in online and bring a printed paper boarding pass to the airport, or use the Allegiant mobile boarding pass.
Please check-in at the ALLEGIANT AIR ticket counter or online at www.allegiant.com. Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled departure. Checked baggage will not be accepted prior to two (2) hours before departure. A valid government issued photo identification, such as a driver’s license, state identification card or passport is required upon check-in for any passenger age eighteen (18) or older. Click here for the TSA’s latest list of acceptable forms of ID.
Allegiant recommends all passengers arrive at the airport at least two (2) hours prior to scheduled flight departure.
Please plan to be checked in, through airport security and at the boarding gate at least (1) hour before departure and on board the aircraft at least 20 minutes prior to departure.
Passengers are subject to being reassigned to another seat if necessary to provide seating accommodation to one or more passengers with disabilities as required by the Air Carrier Access Act and federal regulations, in which case, passenger seat selection fees will be reimbursed.
Click here to view Notice - Overbooking of Flights.
Aviation security is extremely important for your safety and that of your fellow travelers. As you prepare to depart on your trip, please keep security foremost in your mind. DO NOT accept any items from unknown persons to carry with you. Keep your luggage in your immediate control at all times.
DO NOT allow anyone to tamper with your luggage.
If your bags have been outside of your immediate control for any reason, or if anyone has given you something to carry on this flight, NOTIFY AN ALLEGIANT AIR REPRESENTATIVE for proper clearance of your belongings before your flight.
Baggage fees do not apply to qualifying personal items (e.g., one purse, briefcase or laptop computer), car seats/strollers, mobility aids and assistive devices.
Passengers wishing to check luggage or bring a carry-on bag will be charged a per bag, per segment Baggage Fee. A segment consists of one takeoff and one landing. Baggage fees are non-refundable, unless the bag is lost or your itinerary qualifies for cancellation without penalty under an Exception stated above.
The total number of checked bags allowed may not exceed 5 per passenger. Additional charges will be applied for any checked bags exceeding 40 lbs. weight and/or 80 inches in combined overall length + width + depth, as well as for excess baggage and sporting equipment. No bag weighing more than 99 lbs. will be accepted. The exterior dimensions include wheels, handles, pockets and decorations.
In the cabin, each ticketed passenger is allowed one carry-on bag plus one personal item, such as a purse, briefcase or laptop computer. The carry-on bag exterior dimensions can measure up to 9" high, 14" wide and 22" deep. Allegiant Travel charges a fee for the carry-on item but not for the personal item. The personal item exterior dimensions must not exceed 7" high, 15" wide and 16" deep and the item must be stored under the seat in front of you. The exterior dimensions include wheels, handles, pockets and decorations. Additional charges will be applied for oversized personal items, and oversized and/or excess carry-on bags. Overhead bin space may be limited. Carrier reserves the right to further restrict the size and number of carry-on items as necessary.
As of September 27, 2006, customers are prohibited from taking liquids, gels, and/or aerosols through the security screening checkpoint into the boarding area EXCEPT one clear transparent re-sealable 1 quart (1 liter) plastic bag containing liquids, gels and/or aerosols in containers of 3.4 oz. (100ml) capacity or less per container. The contents of the plastic bag must fit comfortably and the plastic bag must be completely closed/sealed and subjected to x-ray inspection separate from the passenger's carry-on bag. Liquids (to include juice) or gels for diabetic or other medical needs, medications, and baby formula and baby food in containers, if a baby or small child is traveling, not contained in a clear transparent re-sealable 1 quart (1 liter) plastic bag or over 3 oz. (90ml) can be carried onboard but must be declared to the TSA at the screening checkpoint. Breast milk is in the same category as liquid medications. A mother flying without her child will be able to bring breast milk through the checkpoint, provided it is declared prior to screening.
Federal law (49 U.S.C. 175) forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include aerosols, flammable solids or liquids, compressed gases, bio hazards, infectious substances, corrosives, explosives, lithium batteries, magnetic, oxidizing materials, poisons and household items, radioactive materials, and other dangerous goods. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.
Passengers are advised to transport the following items on their person or in carry-on items and are not permitted in checked baggage. Electronic devices containing lithium-ion or lithium metal batteries such as laptops, cell phones, electronic cigarettes, tablets, hand-held games, cameras, watches, calculators, and spare lithium batteries. Medication and keys should also be kept with you. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your baggage. For further information, contact an airline representative or visit FAA Pack Safe Hazmat Restrictions.
Please review U.S. Department of Transportation Consumer Notices regarding your rights at http://www.dot.gov/airconsumer, Allegiant's baggage limitations of liability, and Allegiant’s Contract of Carriage.
On selected routes Allegiant Air offers bundles that group together popular extras at a discounted price. Bundles can only be purchased at the time of the original booking, are non-refundable, and can’t be unbundled (i.e. customers can’t decline individual items in the bundle). Changes in travel dates or cities may result in an additional charge for one or more items in the bundle.
Thank you for purchasing travel from Allegiant Travel.