Customer of Size
Is the Customer of Size policy unique to Allegiant Air?
No. Other carriers have similar policies.
What is the cost of the additional seat?
If a customer purchases an additional seat upon initial booking, the second seat will be sold at the same low fare as the first seat. Pre-selected seat fees shall be waived to ensure the customer gets two seats side-by-side. A second seat may be purchased up to or on the date of travel at the lowest fare available, but all purchases are based on availability.
How do I know if I am a customer of size?
The armrest is the definitive gauge, as it serves as the boundary between seats. Customers who are unable to lower the armrest and/or compromise any portion of adjacent seat(s) should proactively book the number of seats needed during the initial booking. Allegiant Air seats measure 17.8” from inside of armrest to inside of armrest.
Are there other reasons to purchase additional seating?
Yes. Customers wishing to secure in an aircraft seat a musical item, a child restraint device for an infant, etc., must purchase an additional ticket. However, these customers have other “options” such as holding an infant under the age of two as a lap child or placing the instrument in an overhead stowage space or in the cargo hold.
Won’t this be embarrassing to the large customer and the employee?
It may be difficult to deliver and receive a sensitive message. We caution all our employees to use discretion and to alleviate confusion. We encourage our customers of size to proactively purchase additional seating, which notifies us of the unique need. Ultimately, it is the customer’s responsibility to communicate with us upon the initial booking their unique seating needs so we may best serve all customers onboard.
I am a large person and use a seatbelt extension, but I fit in one seat. Do I have to purchase two seats?
Our policy does not focus on weight, and the seatbelt extension is not the determining factor. We use the ability to lower the armrests as the gauge, as the armrests are truly the definitive boundary between each seat.
Are all overweight persons subject to the policy?
Many customers may choose to use a seatbelt extension but occupy only one seat. These customers would not be asked to purchase an additional seat. If, however, a customer cannot lower the armrest and is unable to comfortably and safely travel with it in the down position, he/she will be required to purchase an additional seat.
I’m large but can be seated with the armrest down. Aren’t your employees wrong to question me?
If a concern exists, we shouldn’t ignore it even if it’s difficult for both parties to discuss. Condoning an unsafe, cramped seating arrangement onboard our aircraft is far more inappropriate than simply questioning the customer’s fit in our seats.
Why not make your seats wider or add a few wide seats on your aircraft?
Our ongoing goal is to operate a low-fare, low cost airline, and the costs of reconfiguring our fleet would be staggering and would ultimately reflect in the form of higher fares for our customers. Purchasing two seats on Allegiant Air is significantly less expensive than purchasing one first class seat on another airline.
If a flight is “open,” do I still need to purchase an additional seat?
No, if on the day of travel we can accommodate you by having open seats we will do so at no charge. However, we have no way of knowing what the booking levels will be, if no seats are available to purchase you may be denied travel without any type of compensation.
Why can’t a large customer sit with a family member who doesn’t mind being encroached upon, or a small child/person who doesn’t take a full seat?
If you are traveling with a travel companion who doesn’t mind encroachment from the adjacent seatmate, we will allow your companion to occupy the seat adjacent to you, assuming it poses no safety concerns. We will not, however, ask other customers to give up their comfort or the full use of their seat to accommodate a customer of size.
If a customer has broad shoulders, will he/she have to buy a second seat?
Again, if a customer cannot lower the armrests, the additional seat purchase is necessary. Simply having broad shoulders would not necessarily prevent another customer from occupying adjoining seats. The upper body can be adjusted, but the portion of the body in the actual seating and armrest area doesn’t have this flexibility.
Why isn’t this information on your tickets, referenced on the booking/reservations pages of your website, or questioned by your Reservations Employees?
We estimate that the customer of size policy affects far less than half a percent of our customers, and ultimately, it is the responsibility of a customer with a unique and unusual need to communicate with us upfront so that we may best serve all customers onboard. We won’t know of an special need unless the customer informs us.
Can I be pre-approved as needing only one seat?
Because size can fluctuate, we are unable to give blanket or pre-approved authorization.
How will you ensure no one takes the seat beside me if I’ve purchased a second seat?
When a second seat is purchased during the initial booking process, two seats will be pre-assigned (at no additional charge) in order to ensure the customer of size has two seats side-by-side. If a second seat is purchased on the date of travel, the agent will be unable to sell the second seat unless they can ensure two seats are available side-by-side. In the event the flight is sold out and an extra seat is unavailable, the customer of size shall be denied travel in the interest of safety.
I’m pregnant; will I have to purchase two seats?
A woman who is pregnant will not necessarily need to occupy two seats if she can lower the armrest.
Isn’t this policy discriminatory towards large customers?
Allegiant Air does not condone discrimination in any form. We have employees and serve customers of all races, ethnicities, religions, shapes and sizes. Our mission and responsibility per our Contract of Carriage is to provide safe and comfortable air transportation for each and every customer.
Baggage
What are the restrictions and requirements for carry–on baggage?
Carry-on bags must comply with the following baggage regulations:
- Each e-ticketed passenger is allowed to carry on the aircraft one bag plus one personal item.
- The dimensions for a carry-on bag must not exceed 9" H x 16" W x 19" D.
- The bag must be able to fit under your seat or in the overhead compartment.
Examples of personal items include:
- Male or female purse
- Briefcase
- Laptop computer
- Camera case
- Diaper bag
- Portable electronic devices of similar or smaller size to items listed above
Examples of additional items that are allowed on the aircraft, in addition to the free baggage allowance, include:
- Food items for immediate consumption
- Mobility aids or assistive devices, such as wheelchairs, walkers, canes, crutches, strollers, etc.
- One box or bag of duty free merchandise
- A coat or jacket
- An umbrella
- One item of reading material
What are the restrictions and requirements for checked baggage?
Passengers wishing to check luggage will be charged a per person, per bag, per segment Baggage Transport Fee. All Baggage Transport Fees are non-refundable. Each bag must weight 50lbs or less. The outside measurements of each bag must not exceed eighty (80) inches. Each additional bag, in excess of two, will be charged a fee of $50.00 per bag. The total number of bags allowed may not exceed 5 per passenger.
How do I report lost or damaged baggage?
Once a passenger's baggage has been determined to be missing or delayed, a Delayed Baggage report must be completed within four (4) hours of arrival time. The passenger is also given a local service number, or the Allegiant Air Baggage Service Office number, for any questions or concerns that may arise.
Where can I find items left on a plane or in the terminal?
Items found in the terminal or on the aircraft are turned into the local baggage service department. All lost articles are logged and held at the local baggage office until the passenger claims them, or makes arrangements to have them shipped at the owner's expense. All items found in the Lost & Found inventory are held for thirty (30) days. After that time, unclaimed items are forwarded to System Baggage Service for salvage. All high value items are locked in a secure area whenever possible to reduce the possibility of theft. All passengers with Lost & Found issues are asked to go to the airport where the articles were lost.
What type of sporting equipment can I travel with?
The following sporting equipment will be considered as an additional checked bag, fees apply:
- Bowling bag, including ball and shoes;
- Golf bag (either hooded or in a soft- or hard-sided golf bag carrying case provided by the passenger), including clubs, balls, and shoes;
- Rifle (unloaded and encased in a container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
- Shotgun (unloaded and encased in a container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
- Handgun (unloaded and encased in a locked container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
- Fishing tackle box and fishing rod, so long as the rod is encased in a cylindrical fishing rod container suitable to Carrier for withstanding normal checked baggage handling without sustaining damage to the rod;
- Snow ski equipment encased in a container or containers acceptable to Carrier and including no more than one (1) pair of skis or one (1) snow board, one (1) pair of ski boots, and one (1) pair of ski poles;
- Water ski equipment encased in a container or containers acceptable to Carrier and including no more than one (1) pair of water skis and one (1) life preserver;
- Boogie board;
- Skateboard;
- Archery equipment, including a bow, arrows, and an average size target (large target stands cannot be accepted), so long as the bow and arrows are encased in a container acceptable to Carrier for withstanding normal baggage handling without sustaining damage to the equipment.
- Scuba equipment, provided air tanks are empty and all accompanying equipment (BCD, mask, flippers, weight belt, etc.) are encased together in a container acceptable to Carrier.
Where can I find a list of restricted items and hazardous materials?
The Transportation Security Administration (TSA) has an approved list of items that can be brought on board. Please contact TSA at 1-866-289-9673 or visit www.tsa.gov.
Can I transport fireworks?
No. Fireworks are on TSA's Prohibited Items list. That list can be found online at www.tsa.gov.
Can I send cargo?
Allegiant Air is not a cargo airline, will not accept cargo of any kind. All baggage must accompany a paying passenger on the flight. No baggage over 100 lbs will be accepted.
Where should I keep my prescription drugs?
Allegiant Air highly recommends all prescription drugs travel with the individual using the container marked with the name of the person to whom they are prescribed. Although highly unlikely, should your bag not make it to the final destination, Allegiant Air does not want you to be without your prescription drugs.
Can I travel with a firearm?
Allegiant Air allows firearms to be transported using the following guidelines:
• All customers must declare their firearm at time of check-in.
• Firearms and ammunition cannot be carried on-board the aircraft and are accepted in checked baggage only.
• All firearms must be unloaded
• Firearms must be in a locked case and must be able to withstand normal baggage handling without damaging the firearm or other baggage.
• Small-arms ammunition intended for sport or hunting are accepted only if carried in a study checked baggage.
• Ammunition must be in the manufactures original container, or equivalent fiber, wood, or metal container specifically designed to carry ammunition. This carrier must provide sufficient cartridge separation.
• The following are per person limitations on ammunition:
- No more than three hundred (300) rounds of pistol (rim fire) ammunition.
- No more than one hundred twenty (120) rounds of rifle (center fire) ammunition.
- No more than one hundred fifty (150) shotgun shells.
• The total gross weight of the ammunition cannot exceed eleven (11) pounds per passenger.
• One handgun will be accepted for each paying passenger.
• One shotgun will be accepted for each paying passenger.
• One rifle will be accepted for each paying passenger.
Airline Information
What type of aircraft does Allegiant Air fly?
Allegiant Air operates the McDonnell-Douglas MD 82/83 and McDonnell-Douglas MD 87 series aircraft. Both are powered by two (2) tail-mounted Pratt & Whitney turbofan engines. Both aircraft have two (2) flight deck crew members and three (3) in-flight crew members The MD 82/83 aircraft has 150 coach class seats. The MD 87 aircraft has 130 coach class seats.
Who can I speak to at the airport if I have a problem?
Any airline representative will be happy to assist you in anyway they can. Also feel free to speak to the Station Supervisor.
Who can I contact about a problem I had on a flight?
Allegiant Air's Customer Relations Department will address, via conventional postal service, all issues and compliments from customers with accuracy and professionalism regarding flights already taken. In order to give each customer's concerns the attention that they deserve, Allegiant Air ask that all concerns be sent in writing to
Customer Relations
PO Box 33244
Las Vegas, NV 89128-9995
All correspondence is answered in a timely manner and in the order it arrives.
Reservations and Ticketing
What is the phone number for Reservations?
1-702-505-8888. Hours of Operation are between 4:00am - 11:00pm (PST), 7 days per week.
When is the Allegiant Air ticket counter open at the airport?
All ticket counter hours can be found by clicking here.
You use to have a toll free number. What happened?
We offer very affordable fares to all of our markets. In order to offer these fares, we have chosen to reduce our costs by discontinuing our toll free number.
Will I be receiving tickets in the mail?
Allegiant Air is a ticketless (or e-ticket) airline. When a passenger makes a reservation online or over the phone, that passenger will be issued an itinerary number. That itinerary number must be taken to the check-in counter at the airport on the day of departure.
Do I need to confirm my reservation 24 hours prior to departure?
Allegiant Air does not over book its flights, so there is no need to confirm your reservation. If there is a schedule change, our Schedule Change department will contact you.
What are the rules for booking a reservation over the phone or online?
To provide the lowest fares possible Allegiant Air requires full payment at the time of reservation booking. Allegiant Air does not discount round-trip tickets, as each flight is priced by segment.
Do I need to book my flight in advance?
Allegiant Air does not require advance purchases. Allegiant Air does not over book its flights, so every passenger is guaranteed a seat. However, all reservations booked within two hours of scheduled departure must be booked at the airport.
What are the fees for changing my reservation?
Please refer to the Reminders and Fare Rules portion of your confirmation. or Allegiant Air’s Terms and Conditions here: http://www.allegiantair.com/aaTermsAndConditions.php.
Can I make changes to my reservation online?
No, all changes must be done over the phone by contacting Allegiant Air's Customer Care department at 1-702-505-8888.
How do I view and print my itinerary receipt for my flight?
A confirmation will be sent via email after the reservation is purchased. A request for a confirmation to be resent can be made by contacting Allegiant Air's Customer Care Department at 1-702-505-8888.
Do I need a paper ticket to travel?
No, Allegiant Air works with e-tickets. No paper tickets are issued.
How many passengers can be booked on a single itinerary?
Up to nine (9) passengers may be booked on a single itinerary. To book ten (10) or more passengers, please contact Allegiant's Groups department at 1-702-505-8888.
If I have a reservation, how far in advance can I fly standby?
Allegiant Air does not offer stand-by travel
What if the fare drops on a ticket after I have already purchased it?
The desire for the lowest possible fare is understandable; however, Allegiant Air unfortunately cannot refund or credit fare differences after a reservation has been made. When the original ticket is purchased, via the web or by a reservations agent, the purchaser of the ticket is prompted or asked if they agree to the following terms and conditions in order to purchase the ticket: "All tickets are non-refundable, one-way, and ticketless". This is because Allegiant Air unfortunately cannot control when a passenger will book their flight. Allegiant also does not have advance knowledge of when specials will be offered. The fluctuation in a fare may also be caused by cancellations, and since Allegiant does not overbook its flights, a seat may become available at a lower price.
Does Allegiant Air offer bereavement fares?
Allegiant Air does not offer any type of bereavement fare. In order to keep our low fares, and to continue our service in select markets, it is our policy to no longer offer bereavement fares. Allegiant's prices are quite competitive and some of the best in the industry.
Does Allegiant Air offer any kind of medical exceptions?
In an effort to keep our fares low for all passengers and to stay competitive, Allegiant Air does not offer medical exceptions. Allegiant does apologize for any inconvenience this may cause. However; Allegiant does offer low fares in all markets that are served.
There are a couple of options that are available:
• Canceling your itinerary
• Changing the date(s) of travel
• Changing the name(s) on your itinerary
These options are still subject to the fees associated with the itinerary change.
Does Allegiant Air offer Travel Protection?
Yes.
What is Travel Protection?
Travel Protection allows customers the flexibility to make unlimited changes to their reservations, within certain guidelines, with no change fees or cancel fees assessed. Customers are responsible for any change in price for air, hotel, auto, attractions, etc. Funds remaining after changes to an itinerary will be applied as non-refundable system credit good for travel on Allegiant Air. All travel involving funds from an itinerary must be completed no later than one year from the date the original itinerary was booked. Travel Protection may only be purchased at the time of booking and cannot be added to pre-existing reservations.
Can Travel Protection be added to existing reservations?
No. Travel Protection must be purchased at the time of booking.
Can Travel Protection be cancelled for a refund?
Travel Protection can be cancelled for a refund within twenty-four (24) hours of booking the reservation provided no changes have been made to the original reservation.
I have canceled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?
To book a reservation using credits from a previous flight, please contact Allegiant Air's Reservations department. Please make sure to inform the Reservation Agent that the flight that is being booked is with credit. Have both itinerary and customer numbers available upon calling. The $10.00 per segment booking fee will be waived when booking with credits.
What do I do if my flight was canceled?
Allegiant Air's Schedule Change Department will contact all passengers who are on a canceled flight with their available options.
Can we purchase our tickets at the airport?
Yes, airport hours vary by location. Most airport ticket counters are open two (2) hours prior to scheduled departure times.
Can I get a refund if there has been a death in the family?
Please contact Allegiant Air's Customer Care department to inquire about a refund. Documentation may be requested.
Can I book a reservation for another person?
Yes. For online booking, after entering the passenger information, the individual booking the flight will be prompted to enter their credit card information. At this point, the name, address, and phone number can be changed to match that of which is on the booking individual's credit card statement.
Boarding/Check-in
Do you serve snacks or meals on your flights?
For your convenience, Allegiant Air offers a variety of sodas, juices, alcoholic beverages, snacks and merchandises onboard every flight for purchase. Our high quality selection of onboard items allows you the opportunity to enjoy a refreshing drink, a delicious snack, or to pick up a last minute souvenir from your trip, all of which are available from the comfort of your seat.
Can I bring my own alcohol onboard?
The Federal Aviation Administration (FAA) requires any alcohol consumed onboard be served by an Allegiant Air In-flight crew member.
Does Allegiant Air have seat assignments?
In the past, all seat assignments were made by the airport on the day of departure. Recently, the option was made possible to arrange seat assignments in advance to anyone who wanted to purchase them. Those passengers that do not wish to pay for seat assignments will still have their seats assigned by the airport ticket agents on the day of flight. The airport ticket agents will, as they have in the past, try their best to keep families together. However, the best way to ensure that passengers who wish to sit together will be able to sit together is to pre-purchase a seat assignment. Allegiant Air does not overbook its flights; therefore every passenger is guaranteed a seat. Pre-purchase seat assignments are available for $11 per passenger, per segment.
What kind of identification do I need to bring with me to the airport?
TSA requires identification for all passengers over the age of 18. If a passenger looks 18 years of age, it is recommended they bring photo identification. This photo identification must be issued by a state or national government (such as a driver's license or passport). If they do not have a government-issued identification they will be put through a secondary screening search. For more information, please contact TSA at www.tsa.gov
What time should I arrive at the airport for my flight?
Allegiant Air recommend a two (2) hour check-in time outside of Las Vegas and Orlando/Sanford. At both Las Vegas (LAS) and Orlando/Sanford (SFB), Allegiant recommends a two and a half (2.5) hour check-in time. This allows Allegiant Air's staff plenty of time to check in all passengers for the flight. The ticket counter does close 45 minutes prior to departure. The aircraft doors close 10 minutes prior to departure.
Where do I check in at the airport?
Please look for the Allegiant Air ticket counter.
Can friends and family accompany me to the gate?
No. Due to security reasons, TSA only allows ticketed passengers with boarding passes through the security check point.
Does Allegiant have any kind of in-flight entertainment?
No. Allegiant Air does not offer any type of in-flight entertainment at this time.
Can I use my laptop, cell phone, or other electronic device onboard?
Laptops, portable movie players, portable music players, and other approved devices can be used onboard the aircraft. The in-flight crewmembers will notify all passengers when it is safe to use these devices. Portable radios, cell phones, and other such devices cannot be used during flight at anytime. They interfere with the navigation devices on the aircraft. If there are any questions about a certain device, please ask an in-flight crewmember.
Does Allegiant allow smoking on their flights?
All Allegiant Air flights are non-smoking. The FAA prohibits tobacco products onboard the aircraft.
Where can I find information about getting a passport?
Please contact your local post office for information on getting a passport. Also, feel free to visit www.usps.com for the closest available post office location and phone number.
Does Allegiant have first class seating?
No. Allegiant Air is a leisure airline that travels to leisure markets. Each plane is equipped with an all-coach configuration.
What forms of payment does Allegiant allow for in-flight purchases?
Allegiant Air accepts credit cards, as well as cash, for in-flight purchases. When paying with cash, exact change is always preferred.
Customers with Disabilities
How do I request special assistance for a handicapped passenger?
When booking a reservation online or over the phone, a special request can be made for the passenger who is requesting special assistance. Also, please feel free to call Allegiant Air's Customer Care department at 1-702-505-8888 and request the assistance to be added to the reservation.
Does Allegiant Air supply oxygen tanks for passenger use onboard?
Allegiant Air does not provide oxygen for passenger use onboard for passenger use. There are five (5) types of oxygen concentrators that passengers are allowed to bring as identified in the Portable Oxygen Concentrators (POC) section below.
Portable Oxygen Concentrators (POC)
Allegiant Air is not equipped to transport or provide medical oxygen or other hazardous materials and/or contained gas either in the passenger cabin or as cargo or baggage. Any customer requiring a constant supply of compressed or liquid medical oxygen cannot travel on Allegiant Air. If there is a question as to a customer’s ability to travel the duration of a flight without the use of medical oxygen, Allegiant Air may request documentation from a licensed physician to verify the customer can complete the flight safely and without the use of medical oxygen. The Physician Consent Form will only be accepted if printed on the physician’s letterhead. Liquid oxygen cannot be carried onboard any Allegiant aircraft. All units identified as Portable Oxygen Concentrators are acceptable as checked or carry-on baggage if the units fit the size limitations for under the seat or overhead stowage.
Making Reservations:
1. At the time the reservation is made, the customer must inform the Allegiant Air Reservations Agent of the intended use of the Portable Oxygen Concentrator (POC) and the model of the POC to be used.
2. If booking through a travel agent or online, the customer should call 702-505-8888 option 2 after the reservation is made.
At the Airport:
1. The customer using the AirSep FreeStyle, AirSep LifeStyle, Inogen One, Respironics EverGo, or SeQual Technology Eclipse POC must check in and arrive at the departure gate no less than forty-five (45) minutes prior to departure.
2. Prior to boarding, the Allegiant Air Customer Service Agent will verify the POC model, physician’s letter, and number and packaging of batteries.
3. Although pre-boarding is not required, Allegiant Air strongly suggests customers using POCs in the aircraft pre-board with the Pre-boarding Group.
Only the following portable oxygen concentrators are approved for use onboard any Allegiant Air flight:
1. AirSep Lifestyle
2. AirSep Freestyle
3. Respironics Evergo
4. Inogen One
5. Sequel Eclipse
The following rules apply:
1. The AirSep Lifestyle, AirSep Freestyle, Respironics Evergo, Inogen One, and Sequel Eclipse Portable Oxygen Concentrators may be used by a passenger onboard an Allegiant aircraft provided the portable oxygen concentrator does not interfere with the electrical, navigation or communication equipment on the aircraft on which the device is to be used. The POC may only be used in its battery-operated mode. Allegiant Air does not have electrical outlets onboard for commercial product use.
2. During movement of the aircraft on the surface, takeoff, and landing, the portable oxygen concentrator must:
a. Be stowed under the seat in front of the user so that it does not block the aisle or the entry into the row (window seat only);
b. If it is to be operated by the user, be used only at a seat location that does not restrict any passenger’s access to, or use of, any required emergency or regular exit, or the aisle(s) in the passenger compartment;
c. Persons using a portable oxygen concentrator are not permitted to sit in an exit row or bulkhead; and
e. When the “Fasten Seat Belt” sign is turned off, passengers operating their portable oxygen concentrator may continue to operate it while moving about the cabin.
3. The user of the portable oxygen concentrator must comply with the following conditions to use the device onboard the aircraft:
a. The user must be capable of hearing the unit’s alarms, seeing the alarm light indicators, and have the ability to take the appropriate action in response to the various caution and warning alarms and alarm light indicators, or be traveling with someone who is capable of performing those functions;
b. The user must ensure the portable oxygen concentrator is free of oil, grease or other petroleum products, is in good condition, and free from damage or other signs of excessive wear or abuse;
c. The user must inform Allegiant Air that he or she intends to use a portable oxygen concentrator onboard the aircraft. The user must have a written statement, signed by a licensed physician, in that person’s possession, and must allow Company personnel to review the contents of the physician’s statement which must:
1) state whether the user of the device has the physical and cognitive ability to see, hear and understand the device’s aural and visual cautions and warnings and is able, without assistance, to take the appropriate action in response to those cautions and warnings;
2) state whether or not oxygen use is medically necessary for all or a portion of the duration of the trip; and
3) specify the maximum oxygen flow rate corresponding to the pressure in the cabin of the aircraft under normal operating conditions.
d. Only lotions or salves that are oxygen approved may be used by persons using the portable oxygen concentrator device.
e. The user must carry on the flight a sufficient number of batteries to power the device for the duration of the oxygen use specified in the physician’s statement, including a conservative estimate of any unanticipated delays;
f. The user must ensure that all batteries carried onboard the aircraft in carry-on baggage are protected from short circuit and are packaged in a manner that protects them from physical damage; and
g. When a battery-powered portable oxygen concentrator is carried onboard the aircraft as carry-on baggage and is not intended to be used during the flight, the battery must be removed and packaged separately unless the Concentrator contains at least two effective features to prevent accidental operation during transport.
Forms of Payment
What forms of payment do you accept?
Allegiant Air accepts the following credit cards: Discover, MasterCard, and Visa. Cash and personal checks are also accepted for payment at airport ticket counters. (Payment by check must be made at least 45 days prior to date of travel)
I am not use to booking online. Is my credit card and personal information safe to give out over the internet?
Allegiant Air is concerned about your right to privacy. When you visit the Allegiant Air web site, you can be assured that any information you share with us will be treated confidentially. The only instances that would require us to disclose Customer information (i.e. - name, address, telephone number, e-mail address, etc.) is under legal subpoena, to verify billing information with the Customer's financial institution, credit card fraud detection or other valid law enforcement requests. Allegiant will only share customer information with selected vendors, this must be approved by the passenger in the booking process.
We use Secure Sockets Layer (SSL) 128 bit encryption on your personal information . This keeps the data that you send to Allegiant Air private and secure. This technology ensures the safety of transmitting personal information over the internet.
The VeriSign Secure Site Seal assures our online customers that the Allegiant Air website has been authenticated by VeriSign and that confidential transactions with Allegiant Air website are secured by SSL encryption
Expectant Mothers
What is Allegiant's policy for pregnant women?
We recommend that pregnant passengers consult a physician before flying. If pregnant passenger's due date is within forty-five (45) days of travel, Allegiant Air requires a note from a physician.
