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Manage My Travel

Am I able to cancel my trip?show details: To cancel an entire itinerary, visit Manage Travel to access your online Trip Summary, then select the “Cancel My Entire Trip” link from the menu options and follow the easy prompts.
Most itineraries can be canceled online. You will receive a full refund to the original form of payment for cancellations made within 24 hours of your initial purchase (as long as your trip is at least a week away). All credit refunds will be done in the original currency of purchase (USD).
Otherwise, you will receive an Allegiant credit voucher for future travel if there is a credit due after the deduction of any applicable fees. (Cancel fees do not apply to itineraries covered by Trip Flex™ travel protection.)
Confirmation of your trip cancellation will be sent to the email address used for the initial reservation and will include, where applicable, your Allegiant credit voucher. A copy of your credit voucher will also be accessible by clicking “my log in” to access your myAllegiant™ Account. Allegiant credit vouchers can be applied immediately online towards your next travel reservation. Travel must be completed within two years of the date of initial reservation for credit vouchers issued between January 1, 2020, and June 30, 2021. Travel must be completed within one year of the date of the initial reservation for credit vouchers issued on or after July 1, 2021.

Can I add a hotel, rental car, or other product to my itinerary?show details: Yes! We offer great package deals on hotels and car rentals. Allegiant offers specially-negotiated rates that are only available to passengers as part of an airline ticket package. These exclusive deals are available in most cities we serve.
To add a hotel room or rental car to your existing air booking, please log into Manage Travel. Additionally, you can make a hotel only reservation by clicking the Hotel menu.

Can I add a person to my itinerary?show details: If another passenger will be traveling with you, please book a new reservation online.
If the new passenger will be under the age of 15 at the time of travel, please contact the Allegiant Reservations Center. Have your itinerary number available when calling.

Can I add another flight or another stop on my trip itinerary?show details: No, customers will have to book a separate itinerary if they want to add a flight. Please keep in mind, Allegiant’s flights are non-stop and there are no connecting flights.

Can I add or remove seats and bags from my itinerary?show details: To change seats or add bags to your reservation, visit Manage Travel or the Allegiant App for iPhone or Android.
You can also change seats and add bags during advance check in (online check in on the Allegiant Web site or in the Allegiant App).

Can I cancel my hotel or car rental without cancelling my whole itinerary?show details: If you originally purchased a package (air plus hotel or air plus car), you will have to cancel the itinerary and rebook it at the current fares for the flight only.
If you only booked a hotel, you can cancel your room according to our cancellation policy stated in our Terms and Conditions under the "Hotels" subsection.

Can I cancel only one flight on my round trip itinerary?show details

Yes, you can cancel one flight on your round trip itinerary by visiting www.allegiant.com:

Select Manage Travel from the menu
Locate your reservation using your name and confirmation number
On the Trip Summary page, scroll down to the Itinerary Details section
To cancel your outbound flight, locate the button on the right that reads “Cancel only this Flight”
To cancel your return flight, locate the button on the right that reads “Cancel only this Flight”

To cancel your whole itinerary, use the “Cancel My Entire Trip” link on the Customize Your Trip box at the top of the page.

Can I cancel only one person on my itinerary?show details

Yes, you can cancel one person in your group itinerary by visiting www.allegiant.com:

Select Manage Travel from the menu
Locate your reservation using your name and confirmation number
On the Trip Summary page, scroll down to the list of travelers
To cancel one person, click on the “Remove Traveler” link underneath the traveler name
You can repeat the removal for different passengers except for the last one

To cancel your whole itinerary, use the “Cancel My Entire Trip” link on the Customize Your Trip box at the top of the page.

Can I change the name on my reservation?show details: The answer depends on the type of name change requested.
Our Terms and Conditions do not allow the transfer of airline tickets to another person.
If you will be unable to use your airline ticket, simply cancel your reservation online using Manage Travel.
If the passenger has recently changed a last name, or if there is a misspelling on the reservation, please contact us to make a correction to the name only. Remember, all passenger names should be entered exactly as they appear on the traveler's government-issued photo id.

Can I get a refund if there has been a death in the family?show details: You can receive a full refund of your ticket purchase if you notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.
There are no change fees to change your dates of travel if you purchased Trip Flex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.
In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer a bereavement exception.
We apologize for any inconvenience this may cause.
There are a couple of options that are available:
1. Cancel your itinerary
2. Change the date(s) of travel

Can I pay monthly?show details: Allegiant has partnered with Uplift ® to offer flexible travel financing. Qualifying online bookings will be offered the opportunity of paying overtime (3 or 12 months). You can finance your total purchase including air transportation, car rental, hotel reservation, seats and bags. This financing is a loan offered by Uplift ® directly to the Customer. The monthly payment, finance charge and APR are determined by Uplift ® at the time of booking. Approval of your credit line is done real-time at the time of booking. Allegiant Air does not store any information you provide to Uplift ®. Changes and modifications done post-booking are not included in the original financing.

Can I upgrade my car rental?show details: Yes, customers may upgrade the car rental on an existing itinerary by contacting Customer Care for assistance. Customers can add a new car rental through Manage Travel.

Can I upgrade my hotel?show details: Customers will have to cancel the itinerary and rebook it at the current airfare and hotel rate.

Do I have to personally check in to my hotel or can someone else do it for me?show details: Only the passenger on the Allegiant hotel reservation may check in to a hotel room. If the passenger on the reservation is unable to travel or wants to designate another person to check in instead, you may contact customer care at 702-505-8888 to change the check-in guest. However, that person must be listed on the same Allegiant package reservation as the original hotel guest.

Does Allegiant offer any kind of medical exceptions?show details

In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not allow exceptions to any policy.

There are a couple of options that are available:

Cancel your itinerary
Change the date(s) of travel

You can receive a full refund of your ticket purchase if you cancel online or notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.

There are no change fees to change your dates of travel if you purchased Trip Flex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.

For what services does Allegiant charge a fee?show details: In order to keep our fares as low as possible, Allegiant offers many a-la-carte services you can add to your vacation for a fee. For a complete list of services and fees, click here.

How do I apply my vouchers when I am booking a new itinerary online?show details: Credit vouchers (CR) and Dollar Off (DO) vouchers can be applied online as a form of payment at check out. Look for a link labeled ’Apply an Allegiant Voucher’ on the payment page. Enter your voucher number and click ‘Apply Voucher.’

How do I find my voucher number?show details: For your convenience, we send a copy of most vouchers to the email address on file with your reservation. Please check your email inbox. A copy of your Credit Voucher will also be accessible by clicking “my log in” to access your myAllegiant™ Account . If you are unable to locate your voucher number, please email Customer Care at voucher@allegiantair.com for assistance.

How do I reserve a seat or add a bag to my itinerary?show details: Log into Manage Travel or downloading the Allegiant App for iPhone or Android. From there, you can add a seat, add a bag or upgrade to Priority Access.

I am not used to booking online. Is my credit card and personal information safe to give out over the internet?show details: We use Secure Sockets Layer (SSL) 128 bit encryption on your personal information. This keeps the data that you send to Allegiant private and secure. This technology ensures the safety of transmitting personal information over the internet.

Allegiant is concerned about your right to privacy. When you visit the Allegiant website, you can be assured that any information you share with us will be treated confidentially. The only instances that would require us to disclose Customer information (i.e. - name, address, telephone number, e-mail address, etc.) is under legal subpoena, to verify billing information with the Customer's financial institution, credit card fraud detection or other valid law enforcement requests. Allegiant will only share customer information with selected vendors, this must be approved by the passenger in the booking process.

The VeriSign Secure Site Seal assures our online customers that the Allegiant website has been authenticated by VeriSign and that confidential transactions with Allegiant website are secured by SSL encryption.

I am unable to check in online and have been instructed to check in at the airport.show details: For your convenience, advanced check-in is available online and via the Allegiant mobile starting 24 hours before scheduled flight departure.
During check in, you will be able to confirm your seat assignment(s) and baggage selections.
Check in (whether online, mobile, or at the airport) closes 45 minutes prior to departure. Checked baggage must be dropped off at the airline ticket counter at least 1 hour, and no more than 2 hours, before departure.
Please plan to be completely checked in, through airport security, and in the departure boarding gate area one hour before departure time.
Remember, wait times at airport security may vary. All passengers should plan to arrive at the airport at least 2 hours before scheduled flight departure.

I have canceled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?show details: Credit vouchers (CR) and Dollar Off (DO) vouchers can be applied online as a form of payment at check out. Look for a link labeled ’Apply an Allegiant Voucher’ on the payment page. Enter your voucher number and click ‘Apply Voucher.’

If I use only part of my credit voucher, will the remaining amount still be valid?show details: Yes, customers will be able to use the remaining credit voucher amount if travel is completed within two years of the original itinerary booking date for credit vouchers issued between January 1, 2020, and June 30, 2021. For credit vouchers issued on or after July 1, 2021, customers will be able to use the remaining amount if travel is completed within one year of the original itinerary booking date.

Is anyone able to use my voucher?show details: Credit vouchers cannot be transferred or sold and must be used by the person to whom the voucher was issued. Your ticket will be invalid and no credit will be provided if you pay with a voucher that was not issued to you, or was purchased by you from a third party.

What forms of payment do you accept?show details: Allegiant gladly accepts most major credit and debit cards (Visa, Mastercard, American Express, Diners Club, JCB, Discover, Union Pay and the Allegiant World Mastercard®).
You can also pay online using myAllegiant Points and Allegiant-issued vouchers.
Allegiant does not accept cash, check or money orders in-flight or at any airport location.
Qualifying itineraries may be paid online in instalments through our partner Uplift.

What if I want to use both a debit card and a credit card to make my purchase?show details: We’re sorry, but we can only accommodate one form of card payment for your purchase at this time.

What if the itinerary I purchased does not show up when viewing my Open Itineraries?show details: You can use the "claim my trip" functionality in Manage travel to add an itinerary that you purchased or that you are a passenger on to your Open Itineraries.

What if the system tells me an account already exists for my email address?show details: Try to log in using the email address and your password. To reset your password please visit the Sign In link at the top of the page, then select "Forgot Password?".

What is your refund policy with regards to travel, hotel, and auto rental bookings? How much will it cost to cancel my reservation?show details: Qualifying air itineraries and packages can be canceled for a refund without penalty within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel packages, auto, activities or services, baggage and seat fees, related booking fees, carrier charges, and taxes are non-refundable.
If you do choose to cancel or change your air reservation, you may be entitled to a credit in the form of a travel voucher for your purchase. The specific amount of credit issued will depend on your itinerary, how far in advance of travel you cancel/change your reservation, and whether you have purchased Trip Flex travel protection with your tickets.
No credit will be issued if you miss your flight and don’t show up at the airport (‘no-show’), or for cancellations or date changes made to reservations without Trip Flex within 7 days of departure.
Most reservations can be canceled online. Go to Manage Travel, select the “Cancel Trip” option in your Trip Summary, and follow the easy prompts.
You will be shown the exact amount of any credit due prior to confirming your trip cancellation.
Eligible refunds will be issued to the original form of payment within 5 to 7 days. All credit refunds will be done in the original currency of purchase (USD).
If a credit remains, we’ll email an Allegiant travel voucher which can be used online towards your next reservation. Travel must be completed within two years of the date of initial reservation for credit vouchers issued between January 1, 2020, and June 30, 2021.Travel must be completed within one year of the date of the initial reservation for credit vouchers issued on or after July 1, 2021.
Please visit the Terms and Conditions for further details.

Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.show details: A receipt with confirmation of your itinerary was sent to the email address provided when you booked your travel.
To find your confirmation number online, visit the Manage Travel section of the Allegiant Web site, and select the “Credit/Debit” tab option. Enter your name, date of departure, and the last 4 digits of the card used for payment for immediate access to your trip details.
Trying to check in? You can access your reservation using the last 4 digits of your payment card by visiting Online Check In starting 24 hours prior to scheduled departure.
Don’t see your upcoming trip in your Allegiant account? To protect your privacy, unless you were logged in at the time you make a new reservation, we won’t automatically add a trip to your account. You can add an existing reservation to your account by signing in and following the easy prompts.

Will I have to pay extra to change or cancel my reservation?show details: Qualifying air itineraries and packages can be canceled for a refund without penalty within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel packages, auto, activities or services, baggage and seat fees, related booking fees, carrier charges, and taxes are non-refundable.
If you do choose to cancel or change your air reservation more than 24 hours after having booked it, you will be required to pay a change fee per person, per flight segment. Any remaining balance will be issued in the form of a credit voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change your reservation, any differences in fare, and whether you have purchased Trip Flex™ travel protection with your tickets.
No credit will be issued if you miss your flight and don’t show up at the airport (‘no-show’), or for cancellations or date changes made to reservations without Trip Flex™ within 7 days of departure.
Most reservations can be canceled online. Go to Manage Travel, select the “Cancel Trip” option in your Trip Summary, and follow the easy prompts.
You will be shown the exact amount of any credit due prior to confirming your trip cancellation.
Eligible refunds will be issued to the original form of payment within 5 to 7 days.
If a credit is due, we’ll email an Allegiant travel voucher which can be used online towards your next reservation. Travel must be completed within one year from the original booking date.
Credit vouchers can also be accessed via your myAllegiant™ account.
Please visit the Terms and Conditions for further details.

Will I see how much I owe if I change my itinerary?show details: Yes, customers will be able to view any additional charges before finalizing changes to their itinerary.

Will I see the voucher amount before I cancel my itinerary?show details: Yes, customers will have the opportunity to back out if they do not want to cancel their itinerary.

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