Existing cardholders, 
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We appreciate your patience as we are experiencing a high volume of requests. To help, we’ve made it easier for you to change or cancel itineraries with no penalties. Changes and cancellations can now be made directly by visiting Manage Travel. For cancellations, vouchers for the full amount of the current itinerary will be issued and emailed to the address on the original booking.
For reservations purchased with a hotel or car, our team will need to assist you. Please reach out to us with your itinerary information.
Be aware that airport ticket counter staff will not be able to make itinerary changes or cancellations.
The change/cancellation policy currently in place will be honored as long as your request is made before your flight departure time.
Our seating policies and procedures, checking-in before your flight and boarding your flight.
Change your flight dates, select seats, pre-purchase bags, upgrade or cancel your itinerary online.
What you need to know before flying with your pet or service animal in the cabin.
Check flight departure and arrival information or subscribe to text flight notifications.