Seating, Checking-In & Boarding

Seating, Checking-In & Boarding

Are there reasons to purchase additional seating?show details

Yes. Our mission and responsibility per our Contract of Carriage is to provide safe and comfortable air transportation for each and every customer. Passengers wishing to secure a musical item, a child restraint device for an infant, etc., must purchase an additional ticket. Please visit our Customer of Size FAQ section for information regarding seating requirements.

Are there seating restrictions for travelling with a portable oxygen concentrator?show details

That depends.

YES, If you are traveling with a POC or medical device that you intend to use during flight, plan to be seated in a window seat. You may sit in the middle or aisle seat, only if the other seats in your row are unoccupied.

NO, if you are traveling with a medical device that you do not intend to use on board, you can stow your device and there are no seating restrictions, although all passengers seated in an exit row must meet exit row seating criteria.

Can a passenger with a disability board the aircraft early?show details

We offer and strongly encourage passengers with a disability and to those who need additional time boarding to pre-board. If you wish to pre-board your flight, we suggest arriving at the gate area at least one (1) hour before scheduled departure.

Can I cancel my bundle?show details

We’re sorry, but bundles are non-refundable. Also, changes in travel dates or your destination may result in an additional charge for one or more items in the bundle.

Can I change what’s included in a bundle?show details

You can add additional baggage or upgrade your seat, but you won’t have the option to add, decline or change items in a bundle.

Can I purchase additional bags if I get a bundle?show details

Yes, you can add bags later during the booking process. Additional baggage fees will apply.

Can I purchase or upgrade a bundle at a later date?show details

No. Bundles can only be purchased at the time of the original booking, and you will not have the ability to change your bundle once you’ve booked your trip.

Can I sit in an exit row?show details

Federal Regulations require that all passengers seated in an exit row meet the following requirements:

1. Have sufficient mobility, strength, and dexterity in both arms and hands, and both legs to; reach upward, sideways, and downward to the location of the emergency exit and exit slide operating mechanisms; grasp and push, pull, turn, or otherwise manipulate those mechanisms; push, shove, pull, turn, or otherwise open emergency exits; lift out, hold, and deposit out the window, objects the size and weight of the window exit door; remove obstructions similar in size and weight to the exit door; reach the emergency exit expeditiously; maintain balance while removing obstructions: exit expeditiously; stabilize the escape slide after deployment and assist others in getting off the escape slide.
2. Is at least 15 years of age and able to perform one or more functions without assistance.
3. Have the ability to read and understand instructions that are provided in printed or graphic form and be able to understand oral crew commands in the English language.
4. Have sufficient visual capacity to perform these functions without assistance or visual aids beyond contact lenses or eyeglasses.
5. Have sufficient aural capacity to hear and understand crewmember instructions without assistance beyond a hearing aid.
6. Have the ability to adequately impart information orally to other customers.
7. Is not traveling with a child or infant unless a second responsible adult is seated elsewhere with the child or directly responsible for any other passenger on board.
8. Not have a condition that might cause a person to suffer bodily harm while performing these functions or have a non-discernible condition that might prevent the person from performing these functions.
9. Be willing and able to perform these functions without assistance.
10. Is not traveling with a pet, or service animal, and does not require a seat belt extension due to the hazard of entanglement.

Can I upgrade my seat if I get a bundle?show details

Yes, you’ll see which seats apply to your bundle in the seat map, but you’ll also have the option to upgrade your seat. You will just need to pay for the difference during checkout.

Do I need a REAL ID to fly on Allegiant?show details

A REAL ID is required to fly within the U.S. Learn more about alternative forms of ID here.

Do I need to buy a seat or will I be assigned a seat?show details

The choice is yours. 

All Allegiant flights feature comfortable, assigned leather seats. For a nominal fee, you can select your seat at the time of reservation, guaranteeing your comfort and location onboard your flight. If you're traveling with a companion, ensure you sit together. If you qualify, you can even book an exit row with increased leg room. For passengers who choose not to pre-purchase a seat assignment at the time of booking:

• When you check in for your flight, (whether online or at the airport), you will be assigned a seat by our system at no cost.
• If you check in online, you will be able to view your assigned seats and upgrade if desired.
• You can change or purchase seats on an existing reservation by visiting Manage Travel or downloading the Allegiant App for iPhone or Android.
• Seat assignments cannot be changed at the airport or once a boarding pass has been printed.

Do I need to check in for my flight? How do I get my boarding passes?show details

Yes. All passengers must check in prior to scheduled flight departure.

Advanced check in is available 24 hours prior to, and up until forty-five minutes before scheduled flight departure. (We’ll send an email 24 hours before take-off to remind you!)

Plan to bring a printed paper boarding pass with you to the airport or use the free and paperless Allegiant mobile app. (Don’t forget to bring your government-issued ID as well.)

There are 3 ways to check in for your flight: mobile, online, or at the airport.

Mobile Check-In via the Allegiant App (FREE):
Download the latest version of the free Allegiant App for iPhone and Android to check in using your mobile phone for convenient, paperless boarding passes. You’ll have the chance to double check your seat assignments and bag reservations during mobile check in starting 24 hour before departure. It's easy!

Online Check-In (FREE):
You can check in online starting 24 hours before your flight by visiting Online Check-In. Be sure to verify your seat assignments and bag reservations before you print your paper boarding pass(es).

At Airport Boarding Pass Print Out ($5 per Boarding Pass):
Remember, there is a $5 fee per boarding pass to have an agent print a boarding pass at the airport. Some passengers may be required to check in at the airport ticket counter, in which case the fee will be waived. Airport check in closes forty-five minutes before flight time.

Verify your Seat Assignments and Bag Reservations in advance:
If you did not purchase reserved seats, seats will be automatically assigned by our system during check in starting 24 hour before departure and ending forty-five minutes before departure.

During advanced check in (mobile and online), you will be prompted to verify your bag reservations and seat assignments. You can easily make changes as long as alternate seats are available and as long as you haven’t already printed or downloaded your boarding pass(es).

Visit Manage Travel to reserve assigned seats and pre pay for your bag reservations before the online check-in window opens at 24 hour prior to departure.

At the airport:

Please arrive at the airport at least 2 hours prior to your scheduled flight departure. Plan to be completely checked in, through airport security and at the departure boarding gate at least one hour before your flight.

All passengers over the age of 18 must present an acceptable form of identification such as a driver’s license or passport. Click here for the TSA’s latest list of acceptable forms of ID.

Minors traveling alone may be requested to present their birth certificate or other identification with birthdate as proof of age.

If you have your boarding pass, have paid for your carry-on bag reservation, and are not traveling with checked luggage, proceed through TSA airport security to your boarding gate.

For passengers checking luggage, checked bags must be brought to the airport ticket counter or bag drop at least one hour (and no greater than two hours) before flight departure.

If you need an agent to print your boarding pass, locate the Allegiant airline ticket counter and present your confirmation number and a government-issued photo ID such as a driver's license or passport (click here for the TSA’s latest list of acceptable forms of ID). A small fee will apply.

Do I need to confirm my reservation 24 hours prior to departure?show details

No, there is not a need to confirm your reservation prior to departure.

All passengers must Check In and get a boarding pass prior to flight departure.

How to check in for your flight and get a boarding pass:

Online Check-In (FREE):
You can check in online starting 24 hours before your flight by visiting Online Check-In. Be sure to verify your seat assignments and bag reservations before you print your paper boarding pass(es).

Mobile Check-In via the Allegiant App (FREE):
Download the latest version of the free Allegiant App for iPhone and Android to check in using your mobile phone for convenient, paperless boarding passes. You’ll have the chance to double check your seat assignments and bag reservations during mobile check in starting 24 hour before departure. It's easy!

At Airport Boarding Pass Print Out ($5 per Boarding Pass):
Remember, there is a $5 fee per boarding pass to have an agent print a boarding pass at the airport. Some passengers may be required to check in at the airport ticket counter, in which case the fee will be waived. Airport check in closes forty-five minutes before flight time.

Does Allegiant have outdoor boarding ramps?show details

Yes, Allegiant serves some airports that do not offer a jet bridge for boarding. Rather than an enclosed jet bridge that is attached to the airport, an outdoor uncovered switchback ramp is used.

Be sure to check your 24-hour check-in reminder email to see if you will be boarding outside and dress for forecasted weather.

If you need assistance boarding or deplaning with the outdoor switchback ramp, please let us know by submitting a Special Service Request (SSR). You can submit an SSR when booking or add it to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.

Does Allegiant offer first-class seating?show details

Allegiant is a leisure airline equipped with an all-coach configuration.  For your comfort, on select flights, Allegiant Extra and Legroom+ seating options are available for purchase.

Does Allegiant offer mobility assistance to passengers at the airport?show details

Allegiant offers several levels of mobility assistance to passengers:

• To/from the gate area - The passenger is able to walk from the gate area to their seat on the aircraft.
• To/from the aircraft - The passenger is able to walk from the opening of the plane to their assigned seat.
• Non-ambulatory - The passenger requires transfer assistance using an aisle wheelchair to reach their assigned seat.

Passengers should select the highest level of assistance needed, as one airport may utilize a jet bridge and the switchback outdoor ramp at the other airport.

To request assistance, please submit a Special Service Request (SSR) when booking or add an SSR to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.

How do I check in at the airport if I am traveling with an FAA approved respiratory device (POC) or medical device?show details

Please submit a Special Service Request (SSR) when booking or add an SSR to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.

Upon arrival at the airport, notify a representative at the ticket counter or at the gate that you are traveling with a POC (portable oxygen concentrator). The Allegiant representative will inspect the POC for the following:

• It must display the FAA-approved label OR be on the FAA-approved list (the label is the most common).
• The POC must have sufficient battery life; duration of the flight plus 50% (i.e. 2-hour flight = 3 hours battery life).
• A passenger may carry on extra batteries to comply with the battery life requirements.

Although pre-boarding is not required, we strongly recommend passengers pre-board to allow extra time to safely stow your device. Note that a passenger may be required to occupy a window seat to comply with federal seating regulations.

How do I get mobility assistance at the airport?show details

To request assistance, please submit a Special Service Request (SSR) when booking or add an SSR to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.

Upon arrival at the airport, please verbally alert an Allegiant representative near the ticket counter. Although we do not have a curbside presence at most airports, assistance can be provided from the airport curb. The passenger needing assistance should remain in the vehicle while another person enters the airport to request assistance at the ticket counter.

Upon arrival at the destination, please remain seated until all other passengers have deplaned. Our team will then board the aircraft to assist all remaining passengers in need of assistance. We can assist passengers towards the baggage claim area, to the in-terminal rental car area, and to the airport curb. Please note that our team cannot remain with a passenger waiting for ground transportation.

How do I report a lost or damaged wheelchair, scooter, or other mobility device?show details

If your personal mobility device was mishandled or incurred damage during transport, please immediately report it to an Allegiant representative at the airport. A claim will be submitted on your behalf to our partner, Global Repair Group. If a loaner device is needed, one will be arranged for you by Global Repair Group. If the damage was noticed after leaving the airport, immediately contact us. Damage claims must be reported no more than 72 hours after your flight’s arrival. A passenger may email us at [email protected] or call Allegiant Customer Care at (702) 505-8888 and request to speak with a CRO (Complaint Resolution Official). Note that you have the right to speak with a CRO and our CROs are available 24/7 to assist you.

How do I reserve a seat or add a bag to my itinerary?show details

Log into Manage Travel or downloading the Allegiant App for iPhone or Android. From there, you can add a seat, add a bag or upgrade to Priority Access.

I am unable to check in online and have been instructed to check in at the airport.show details

For your convenience, advanced check-in is available online and via the Allegiant mobile starting 24 hours before scheduled flight departure.

During check in, you will be able to confirm your seat assignment(s) and baggage selections.

Check in (whether online, mobile, or at the airport) closes 45 minutes prior to departure. Checked baggage must be dropped off at the airline ticket counter at least 1 hour, and no more than 2 hours, before departure.

Please plan to be completely checked in, through airport security, and in the departure boarding gate area one hour before departure time.

Remember, wait times at airport security may vary. All passengers should plan to arrive at the airport at least 2 hours before scheduled flight departure.

I need to change my travel plans. How will that affect my bundle?show details

Changes in travel dates or your destination may result in an additional charge for one or more items in the bundle.

I use a wheelchair/scooter. Will I have to pay to bring it with me?show details

No, there is not a fee to travel with required medical or assistive devices. Mobility devices such as wheelchairs and scooters will be transported free of charge and can be checked in at the gate before departure or at the Allegiant ticket counter.

If I check my wheelchair or scooter at the gate or jetway, can I pick it up at the jetway on arrival?show details

Upon landing, passengers who need assistance should remain seated until all other passengers have deplaned. Our team will board the aircraft and assist all remaining passengers. If you checked your mobility device, it will be returned to you at the aircraft door or the bottom of the switchback ramp unless you specified your device should be returned to you at the baggage claim area.

My ticket confirmation says that my seat is "not assigned". What does this mean?show details

Passengers who have not purchased a seat assignment -- "Not assigned" -- will be assigned a seat by our system at no cost upon check-in. You can view your assigned seats during online check-in starting 24 hours before flight departure.

The availability of seats together cannot be guaranteed and seat assignments cannot be changed at airport check-in. If you would like to change or purchase reserved seats, simply log in to Manage Travel or the Allegiant App for iPhone or Android to select seats before you check-in online or get to the airport. Once your boarding pass has been printed, you cannot make changes.

What are bundles?show details

Bundles are packages of popular services frequently purchased together by other passengers like yourself. By choosing a bundle, you’ll not only benefit from a simpler booking process, but you’ll also save money with the bundled discount. Of course, you still have the option to select services a la carte by choosing the basic package and adding services individually.

What are the requirements to travel with a wheelchair, scooter, or other mobility device?show details

Mobility devices will be transported free of charge and can be checked at the gate before departure or at the Allegiant ticket counter. Assistive devices stowed in the cargo area must comply with FAA safety regulations. Battery-operated wheelchairs and scooters cannot be transported in the cabin. If any assistive device is unable to comply with FAA regulations, it may be denied for transport. Review the criteria listed below to ensure safe transport of your device.

For a list of restricted items, please review the Mobility Aids section in our Restricted Articles list.

We strongly encourage passengers to:

• Arrive at the gate area at least one (1) hour before departure, especially if an aisle wheelchair is needed.
• Label the wheelchair with your contact information.
• Remove all detachable items that may separate from the device during flight and take them with you in the cabin to stow in the overhead bin.
• Remove all fragile items (e.g., joystick, footrest, leg guards) and take them with you in the cabin to stow in the overhead bin.
• Provide an Allegiant representative with pertinent instructions for handling and stowing the device in the cargo area.
• If your device weighs more than 200 lbs., please let us know by emailing [email protected].

Battery-Operated Wheelchairs & Scooters

An Allegiant representative will evaluate all batteries before acceptance. The battery and device must:

• Be easily accessible for review
• Display clear battery details and information in English
• Not show any signs of a defect
• Have an effective means of preventing accidental activation, such as a key turned to the “Off” position, an “On/Off” switch, or a turning kill switch, which must be used

If a wheelchair or scooter does not meet our requirements, it will not be accepted for transport. If you have any questions regarding your specific device, email our Disabilities Team at [email protected].

Lithium-ion Battery Requirements

• If within an enclosed, protective battery housing that is not easily removed and is integrated into the design of the device, there are no watt-hour (Wh) limitations and the battery may remain with the device in the cargo hold.
• If the battery is not adequately protected and it is a collapsible device with exposed batteries, the battery must be removed and carried as a carry-on. The battery cannot exceed 300 watt-hours (Wh). Additionally, one (1) spare battery, not exceeding 300 watt-hours (Wh), or two (2) spare batteries, not exceeding 100 watt-hours (Wh) each, may be carried on board the aircraft.

Lithium Metal (Non-Rechargeable Lithium) Battery Requirements

• Forbidden for transport.

Spillable (Wet Cell) Battery Requirements

• Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
• Battery cables must be disconnected and terminals insulated to prevent short circuit.
• When it is not possible to stow the device in an upright position, the battery must be removed and placed in a battery box in the aircraft cargo area by an Allegiant representative.

Non-Spillable (Dry Cell) Battery Requirements

• Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
• When it is not possible to stow the device in an upright position, the battery cables will be disconnected and/or terminals protected to prevent short circuit and placed in an upright position.

Manual Wheelchairs

• A folding, collapsible, or break-down manual wheelchair can be transported in the aircraft cabin. Allegiant has the ability to accept up to two (2) wheelchairs in the aircraft cabin, but if the flight is full, only one (1) wheelchair will be accepted on a first-come, first-serve basis. The wheelchair must not exceed 13” x 36” x 42” without removing or disassembling the wheels. If you wish to transport your manual wheelchair in the cabin, please email us at [email protected].

What kind of identification do I need to bring with me to the airport?show details

The Transportation Security Administration (TSA) requires photo identification for all passengers over the age of 18, as well as for all passengers under the age of 18 who are traveling alone.
This photo identification must be issued by a state or national government (such as a driver's license or passport).
Failure to provide proof of age will result in denied boarding.
For more information, please visit the TSA website.

What should I do if I’m traveling with a battery-operated wheelchair or scooter?show details

Mobility devices will be transported free of charge and can be checked at the gate before departure or at the Allegiant ticket counter. Battery-operated wheelchairs and scooters cannot be transported in the cabin. If any assistive device is unable to comply with FAA regulations, it may be denied for transport. Review the criteria listed below to ensure safe transport of your device.

For a list of restricted items, please review the Mobility Aids section in our Restricted Articles list.

We strongly encourage passengers to:

• Arrive at the gate area at least one (1) hour before departure, especially if an aisle wheelchair is needed.
• Label the wheelchair with your contact information.
• Remove all detachable items that may separate from the device during flight and take them with you in the cabin to stow in the overhead bin.
• Remove all fragile items (e.g., joystick, footrest, leg guards) and take them with you in the cabin to stow in the overhead bin.
• Provide an Allegiant representative with pertinent instructions for handling and stowing the device in the cargo area.
• If your device weighs more than 200 lbs., please let us know by emailing [email protected].

An Allegiant representative will evaluate all batteries before acceptance. The battery and device must:

• Be easily accessible for review
• Display clear battery details and information in English
• Not show any signs of a defect
• Have an effective means of preventing accidental activation, such as a key turned to the “Off” position, an “On/Off” switch, or a turning kill switch, which must be used

If you have any questions regarding your specific device, email our Disabilities Team at [email protected].

Lithium-ion Battery Requirements

• If within an enclosed, protective battery housing that is not easily removed and is integrated into the design of the device, there are no watt-hour (Wh) limitations and the battery may remain with the device in the cargo hold.
• If the battery is not adequately protected and it is a collapsible device with exposed batteries, the battery must be removed and carried as a carry-on. The battery cannot exceed 300 watt-hours (Wh). Additionally, one (1) spare battery, not exceeding 300 watt-hours (Wh), or two (2) spare batteries, not exceeding 100 watt-hours (Wh) each, may be carried on board the aircraft.

Lithium Metal (Non-Rechargeable Lithium) Battery Requirements

• Forbidden for transport.

Spillable (Wet Cell) Battery Requirements

• Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
• Battery cables must be disconnected and terminals insulated to prevent short circuit.
• When it is not possible to stow the device in an upright position, the battery must be removed and placed in a battery box in the aircraft cargo area by an Allegiant representative.

Non-Spillable (Dry Cell) Battery Requirements

• Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
• When it is not possible to stow the device in an upright position, the battery cables will be disconnected and/or terminals protected to prevent short circuit and placed in an upright position.

What should I expect if I have to board the plane outside?show details

The outdoor boarding process with a switchback ramp is similar to boarding with a jet bridge. However, boarding the aircraft by switchback ramp may require walking up the ramp at an incline (or down the ramp at a decline), which can be a challenge for some passengers. Notify an Allegiant team member if you need assistance. Please be sure to check the weather before leaving for the airport and dress accordingly since you will be outdoors for a brief period. Small umbrellas are allowed in your personal item or carry-on bag.

What time should I arrive at the airport for my flight?show details

Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled flight departure. 
 
Please plan accordingly so that you are checked in for your flight, through airport security, and at the boarding gate at least one hour before scheduled flight departure.
 
Passengers with checked baggage must check in at the the airport ticket counter at least forty-five minutes before flight departure.

Why is it better to buy a bundle?show details

We created each bundle by combining the services often chosen by passengers like yourself. In addition to a simpler booking process, you’ll also save money by purchasing a bundle than if you were to buy each service individually.

Will my family be seated together?show details

If you want to ensure that your party is seated together, we do recommend reserving seats in advance. While we will do our best to accommodate families, the availability of seats together cannot be guaranteed.

How to reserve seats: You can reserve a seat for a nominal fee when you make your reservation or by visiting Manage Travel or downloading the Allegiant App for iPhone or Android at any time up until you print or download your boarding passes for your flight. Due to FAA safety regulations exit row seating is not available to families with children under 15 years of age and/or passengers with special service requests. (see exit row seating requirements)

If you choose not to reserve a seat: At check in, whether online, via the Allegiant App for iPhone and Android, or at the airport, our system will assign you a seat from the remaining available seats on the plane. Online check-in is available starting 24 hour before flight departure. It's easy. When you check-in online, you can view your assigned seats. If you want to change your seat, simply visit Manage Travel and reserve a different seat for your flight.

Please be sure to verify your seat assignments in advance of checking in. Once you have downloaded or printed a boarding pass or checked in at the airport, your seat assignment cannot be changed.