Travel Advisory: More Info
The influx of new, daily developments in the news regarding novel coronavirus (COVID-19) has brought many concerns and an environment of uncertainty. Here at Allegiant, the health and safety of you and our team members remains the top priority in everything we do. During this period of uncertainty, be assured you can fly with confidence. This page is intended to be a resource for the most up-to-date information affecting your travel plans. Thank you for being an Allegiant customer.
Continuous monitoring, constant contact with health and safety agencies:
Allegiant is a domestic carrier serving only U.S. cities. Our customers are primarily leisure travelers who are flying from their hometowns to vacation destinations. Allegiant does not have codeshare agreements with carriers which provide international service. We are in constant contact with the Centers for Disease Control and Prevention (CDC), U.S. Department of Homeland Security / TSA and the U.S. Department of Transportation, and they have made no recommendations for domestic airlines to alter service at this time.
Change and cancellation policies:
We understand the decision to travel is personal and many factors are involved. To help, we’ve made it easier for you to change or cancel itineraries with no penalties. Changes and cancellations can now be made directly by visiting Manage Travel
For cancellations, the following options are available to you:
- You may change your flight to any other scheduled Allegiant flight(s) at no additional cost.
- You may cancel your reservation and receive a full credit in the form of an Allegiant voucher for future travel, which is good for two years from the date of the initial reservation.
- You may contact our customer care center at 702-505-8888 for other options.
For reservations purchased with a hotel or car reservation, please contact our Customer Care Service Center at 702-505-8888. You may also contact us:
- Via email at https://www.allegiantair.com/customer-request-assistance
- Via social media on Twitter @allegiant or Facebook @allegiant
Be aware that airport ticket counter staff will not be able to make itinerary changes or cancellations.
The current travel situation is causing uncertainty, and travelers have many questions. Please be aware this may cause wait times to be high on all channels but rest assured, the change/cancellation policy currently in place will be honored as long as your request is made prior to your flight departure time. We appreciate your patience.
Aircraft cleaning and on-board atmosphere:
On board our aircraft, our teams ensure the highest standards of disinfectant cleaning and protections. Our aircraft cleaning program exceeds recommendations from the Centers for Disease Control and Airbus. We ensure all touch surfaces, from seat belts and tray tables to galleys and lavatories, are cleaned thoroughly and disinfected to the highest possible standard.
In addition, we are now treating all aircraft with an advanced protectant solution which creates a microscopic film shown to kill any virus, germ or bacteria coming into contact with a treated surface. This product is safe and effective because it forms a colorless, odorless protective barrier on all surfaces of the aircraft to prevent cross-contamination.
The air on board our all-Airbus fleet of aircraft is a mix of fresh air and air filtered through VOC (Volatile Organic Compound) filters, which offer all of the benefits of HEPA (High Efficiency Particulate) filters, plus additional capabilities to filter organic compounds. Per Airbus, the air in the cabin is changed every three minutes on average during cruise. According to the CDC, most viruses and other germs are not easily spread on airplanes due to the air circulation and filtration process.
Additionally, we’ve begun providing customers with a complimentary health and safety kit upon boarding. As supplies are delivered over the next couple of weeks, we will have them available for each and every customer. Each kit includes a single-use face mask, disposable gloves (non-latex) and two sanitizing wipes.
To learn more about these and many other ways Allegiant is Going the Distance for Health and Safety, visit our resource page here.
Due to current circumstances, some of our flights are not full enough to operate. To avoid canceling flights, we have begun combining select flights on a case-by-case basis. A combined flight will still travel to its destination, but there may be a brief stopover en route. If your flight is combined, the customer who purchased the itinerary will receive an email notification. Information about the combined flight will also be included on the 24-hour check-in reminder email.
Note that combining flights means there are more passengers on board. Although social distancing is top-of-mind for many, it is not always possible onboard an aircraft so as an extra precaution, all customers are encouraged to use the items included in their complimentary personal health and safety kits.
For best practices on protecting yourself and your family, please visit the CDC’s website.
Please check this page for the most up-to-date information regarding COVID-19 and how it may impact your travel plans.
To view available options to change, cancel or upgrade your reservation online, visit ;Manage Travel.
To check the latest status of your flight, and to sign up for automated flight status updates, please visit the Flight Status page of the Web site.
All passengers must be checked in at least 45 minutes prior to the revised flight departure time. For your convenience, advance check in is available via the Allegiant App or by visiting the Online Check In tab.