FAQ Content

Expand All | Collapse All

Airline, Aircraft & Airports

About Allegiantshow details: Founded in 1997, Allegiant offers all-jet passenger service from America's favorite small cities to world-class destinations. When you travel with Allegiant, you save money with low fares and more choice.
We do things a little differently than every other airline. For example, we don’t fly to every city.
We fly from smaller regional airports (and a few big ones, too). Our travelers expect great fares to great vacation areas - like Las Vegas, Phoenix, and the Orlando area – so that’s what we give them. (view route map)
We don’t fly every day, only the days when most people want to fly. Flying fewer flights with more passengers means we’re able to pass the savings on to you.
You pay for the services you choose to use. For example, not everyone travels with checked luggage, so instead of adding a bag fee to every ticket, you only pay to cover the costs of the bags you choose to bring. It’s just one more way we’re able to let passengers customize their travel in order to suit more budgets.
We offer specially-negotiated package vacations deals!
Allegiant customers are eligible for exclusive savings on hotel rooms and rental cars as part of an airline ticket package. You won’t find these deals anywhere else. You see, we don’t want to be all things to all people. We want to be the one airline you think of when you need a great vacation at a great price.

Can we purchase our tickets at the airport?show details: Travelers are advised to book in advance through the Allegiant Air Web site or customer call center. Airline tickets for same day travel may be purchased at the airport ticket counter based on availability. Airport ticket counter hours are limited and vary by location.

How do I contact customer service?show details: In order to give each customer's concerns the attention that they deserve, Allegiant asks that all issues concerning completed travel be sent in writing to:

Allegiant Travel Company
ATTN: Customer Relations
PO Box 371477
Las Vegas, NV 89137

We welcome your feedback and encourage you to complete our Feedback Form by clicking here.

To which airports and cities does Allegiant fly?show details: Allegiant Air offers non-stop service from regional cities to major destinations in the United States including Las Vegas, Phoenix, and favorite Florida locations.
New destinations are added regularly. Some routes operate seasonally. Please visit our route map for more information.

What type of aircraft does Allegiant fly?show details: Please see Airline, Aircraft & Airports for information on our fleet.

Where can I find airport parking information?show details: Please visit your local airport web site for information about parking and transportation.
Click here for a list of our airport locations, maps and addresses.

Where is the airport located and how do I get there?show details: Click here for a list of our airport locations and addresses.

Baggage

About the process for boarding with a battery operated device.show details

Battery powered mobility devices (wheelchairs/scooters, etc.) will be checked at no additional charge at the ticket counter or gate and transported if the cargo compartment is large enough and if all federal HAZMAT safety regulations are satisfied.

Additionally, it is recommended that all removable parts (i.e., cushions, arm or leg rests, and side guards) be stowed in an overhead bin or under a seat if the parts fit and also meet all FAA safety requirements for onboard stowage.

In some situations, it will be necessary to remove the battery from the passenger’s wheelchair or other mobility device, and to package it separately:

Any spillable battery contained in a wheelchair that cannot be loaded, stowed, and secured and unloaded in an upright position
Any battery that is not securely attached to a wheelchair

Proper labeling of battery cables and/or providing detailed disconnection and reconnection directions will assist ground personnel at the departure or destination city to easily disconnect/reconnect the battery to the wheelchair/scooter.

Click here to download the wheelchair description form.

Wet Cell (Spillable) Batteries

If your wheelchair or other battery-powered mobility aid is powered by a wet cell (spillable) battery, it can be carried as checked baggage, provided:

Visual inspection reveals no obvious defects
Battery is securely attached to the mobility device
Battery housing provides protection from damage
Terminals are protected from short circuits
Battery cables disconnected, unless protected from accidental activation
Loaded, stowed, secured and unloaded in an upright position
When it is not possible to store in an upright position, the battery will be removed, placed in a protective battery box, as required by federal HAZMAT safety regulations, and loaded into the cargo compartment of the aircraft at no additional charge.

Dry Cell (Non-Spillable) Batteries

If your wheelchair or other battery-powered mobility aid is powered by a non-spillable (gel cell, absorbed electrolyte) battery or a dry cell sealed battery, it can be carried as checked baggage, provided:

Visual inspection reveals no obvious defects
Has an effective means of preventing accidental activation, such as:
- Key turned to “Off” and removed
- On / Off Switch in the “Off” position
- Turning a kill switch
- Removing a power arm
Battery is securely attached to the wheelchair or mobility aid
Battery housing provides protection from damage
If these criteria cannot be met the following must occur:
- Cables disconnected
- Protected from short-circuiting (by placement in original retail packaging or otherwise insulating the terminal e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch)
- Removal of battery from device

Lithium-Ion (Li-ion) Batteries

If your wheelchair or other battery-powered mobility aid is powered by a lithium-ion (Li-ion) battery, Allegiant personnel must be able to determine that the battery is approved for transportation and must meet specific criteria, such as:

Have a means of preventing accidental activation (key turned to “off” and removed, on/off switch in the “off” position, etc.) or possible short-circuiting
Show no signs of any defects
Securely attached to the mobility aid
Labeled, or provide documentation showing the battery has been proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part lll, Sub-section 38.3
For mobility aids where the lithium-ion battery is installed as an essential part of the device, there is no watt hour limit for the battery

If your device is specifically designed to allow its battery to be easily removed (i.e. a collapsible scooter, etc.), the battery must be:

Carried onboard to be stowed in the cabin
Protected from short-circuiting (by placement in original retail packaging or otherwise insulating the terminal e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch)
Labeled, or provide documentation showing the battery has been proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part lll, Sub-section 38.3
Passengers are allowed to transport two (2) spare batteries less than 100 watt hour ( Wh) each in carry-on baggage

Lithium Metal (non-rechargeable lithium) Batteries

If your wheelchair or other battery-powered mobility aid is powered by a lithium metal battery, it is forbidden for travel in these devices.

Other Assistive Devices

Other assistive devices, such as walkers, canes, crutches, CPAP machines, etc., that can be stowed in compliance with FAA safety regulations, will not be counted toward your one carry-on plus one personal item limit. If an assistive device cannot be stored safely in the cabin, we will tag your device and transport it in the cargo compartment.

Are there items I am restricted from bringing in my luggage? Can I pack liquid in my carry-on bag?show details

The Transportation Security Administration (TSA) has an approved list of items that can be packed in your checked luggage or brought on board in your carryon bag. Please contact TSA at 1-866-289-9673 or visit the TSA website.

You can also view the Restricted Articles page for more information about items you can bring with you.

Hazardous materials are forbidden

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, large (greater than 100Wh) lithium batteries, and radio-pharmaceuticals.

Traveling with a Portable Electronic Device (PED)?

Consumer portable electronic devices containing lithium-ion or lithium metal batteries such as Laptops, Cell/Smart Phones, Electronic Cigarettes, Tablets, Hand-held games, Camcorders, Watches, Calculators, Spare Lithium Batteries, etc. are not permitted in checked baggage. These devices must be transported in carry-on luggage or on your person.

Traveling with prescription drugs?

Please carry your medicine in the bag you bring onboard. Allegiant does not accept liability for the loss or delay of medicine in checked baggage. Read the TSA guidelines for clarification on traveling with liquids and medication.

Bringing an e-cig, vaping device, or other electronic smoking equipment?

Federal regulations prohibit the carriage of electronic smoking devices in checked baggage. Passengers may transport such devices on their person or in carry-on baggage; however, such devices may not be charged onboard the aircraft, nor may they be used.

Can we bring Electric Skateboards / Balance Gliders / Hoverboards?

Allegiant will not accept for transport electric skateboards, balance gliders, hoverboards, or self-balancing boards of any type which use lithium metal or lithium ion batteries in either checked or carry-on baggage. This is due to hazardous materials restrictions.

How do I transport spare lithium batteries?

Spare (uninstalled) lithium ion and lithium metal batteries must be carried in carry-on baggage only.

Spare batteries must be protected from damage and short circuit (i.e., the terminals must not come in contact with other metal)
Protection methods include: leaving the batteries in their retail packaging, covering battery terminals with electrical tape, using a battery case, using a battery sleeve/pocket in a camera bag, or putting them snugly in a plastic bag or protective pouch. For further information, please visit: faa.gov

If you are unsure whether the item you wish to pack in your luggage or carry on your person is hazardous, please contact an Allegiant representative.

Can I bring my rollaboard suitcase as a carry-on bag?show details: Yes! You may bring a small suitcase as your carry-on as long as it is within Allegiant’s size and quantity limits. Fees apply.
The carry-on bag exterior dimensions must not exceed 9 in. x 14 in. x 22 in. (22.9 cm x 35.6 cm x 55.9 cm).
This measurement includes wheels, pockets, handles and decorations. The carry-on bag must be placed in the overhead compartment.

Can I send cargo?show details: No, Allegiant does not transport cargo.
All baggage must accompany a passenger on the flight.
The maximum allowable weight per checked bag is 99lbs.

Can I still bring a carry-on bag if I also have a stroller and a purse?show details: Yes, each passenger may bring one carry-on bag and one personal item in addition to necessary medical and assistive devices (including strollers), one jacket or coat, a small umbrella, food for consumption en route and/or a diaper bag. There is a fee to bring a carry-on bag which must not exceed the maximum carry-on bag size.

Can I take a stroller and car seat to the boarding gate?show details: One (1) infant stroller and one (1) infant or child safety seat will be checked at the ticket counter for each fare–paying passenger at no charge.
Alternately, each fare-paying passenger is allowed to take one stroller and one car seat to the boarding gate. If the stroller or car seat is taken to the gate, it will be "Gate Checked". This means that it will be stowed in the cargo hold of the aircraft and can then be picked up at gate side upon reaching the aircraft's final destination.

Can I transport fireworks?show details: No. Fireworks are on TSA's Prohibited Items list which can be found online at the TSA website.

Can I travel with a firearm?show details

Allegiant allows firearms to be transported using the following guidelines:

All customers must declare their firearm at time of check-in.
Firearms and ammunition cannot be carried on-board the aircraft and are accepted in checked baggage only.
All firearms must be unloaded.
Firearms must be unloaded and encased in a locked, hard-sided container and must be able to withstand normal baggage handling without damaging the firearm or other baggage.
- Rifle (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
- Shotgun (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
- Handgun (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
Small-arms ammunition intended for sport or hunting are accepted only if carried in a locked, hard-sided checked bag.
Ammunition must be in the manufacturer's original container, or equivalent fiber, wood, or metal container specifically designed to carry ammunition. This carrier must provide sufficient cartridge separation.
The following are per person limitations on ammunition:
- The total gross weight of the ammunition cannot exceed eleven (11) pounds per passenger.
- One locked, hard-sided handgun case (with only 1 unloaded handgun inside) will be accepted for each paying passenger.
- One locked, hard-sided shotgun case (with maximum 2 unloaded shotguns inside) will be accepted for each paying passenger.
- One locked, hard-sided rifle case (with maximum 2 unloaded rifles inside) will be accepted for each paying passenger.

Does Allegiant offer military discounts?show details: Yes! Please visit Allegiant Honors for details about military discounts.

Examples of additional items that are allowed on the aircraft, in addition to the free baggage allowance, include:show details

Food items for immediate consumption
Mobility aids or assistive devices, such as wheelchairs, walkers, canes, crutches, strollers, etc.
One box or bag of duty free merchandise
A coat or jacket
An umbrella
One item of reading material
A diaper bag

How do I report damaged baggage?show details: Please visit your airport Allegiant Baggage Service Office to complete a Damaged Baggage Report within (4) hours of arrival time. If you were unable to report checked baggage issues at the airport, click here to email us about Damaged Baggage.

How do I report lost baggage?show details: Please visit your airport Allegiant Baggage Service Office to complete a Delayed Baggage Report within (4) hours of arrival time. If you were unable to report checked baggage issues at the airport, please click here to email us about Baggage Missing.
If you think you may have left an item behind on the plane or in the terminal, please complete this Lost and Found request form.

I carry a big purse. Will I be charged a fee to bring that on board or can it count as my personal item?show details: All carry-on and personal items must fit within Allegiant’s luggage dimensions and may be verified prior to boarding. Please measure your bags carefully, including exterior wheels, pockets, and decoration.

Personal items which do not fit completely underneath a seat may be considered a carry-on bag and passengers will be charged accordingly. Excess and oversize bags may be gate checked.

The personal item must not exceed exterior dimensions of 7 in. x 15 in. x 16 in. (17.8 cm x 38.1 cm x 40.6 cm) and must be placed under the seat.
The carry-on bag’s exterior dimensions must not exceed 9 in. x 14 in. x 22 in. (22.9 cm x 35.6 cm x 55.9 cm).

I have filed a baggage claim, what are the next steps?show details: Our system baggage team works around the clock to ensure customer issues are resolved.
Please allow up to 45 days from submission to process your request.
Correspondence for claims including: receipt of documents & receipts, baggage disputes, etc. will be communicated via email.

I use a walker/cane. Will I have to pay to bring it with me?show details: No. There is not a fee to travel with required medical or assistive devices such as walkers, canes, and strollers.

If I have a stroller, do I have to pay for that? Can I pick it up at the gate/jetway at my destination?show details: There is not a fee to gate check a stroller. Strollers will be delivered to the gate/jetway upon arrival.

If I have to check my carry-on bag at the gate or jetway, can I pick it up at the jetway on arrival?show details: With the exception of assistive/mobility/medical devices and strollers/car seats, all gate-checked bags and items will be delivered to baggage claim at the arrival airport.

If I have to check my carry-on bag in the hold, how can I guarantee it will be on board?show details: Per government regulations Allegiant is required to transport your baggage on the same flight as you travel. In the unlikely event your luggage does not arrive in your destination, Allegiant will make every attempt to reunite you with your bags as soon as possible.

Is there a fee to bring a checked bag or a carry-on bag?show details: Yes.
You can choose how you want to bring your luggage - either as checked baggage, a carry-on or both.
For a complete list of services and fees, click here.

Is there an advantage to paying for my bags in advance?show details: Yes! Passengers are encouraged to save money by paying for all baggage, whether carry-on or checked baggage, in advance of arrival at the airport.
You can prepay for your luggage and carry-on bags when you book your airline tickets.
You can also add bags, reserve seats, and upgrade to priority access by visiting Manage Travel or downloading the Allegiant App for iPhone or Android at any time, as long as you have not already checked in at the airport or printed your boarding pass.
Baggage fees are higher at the airport.

My bag was delayed. How do I submit receipts for interim expense reimbursement?show details

You can mail, email, or fax your receipt(s) to include:

the date of purchase
items purchased
total amount.
your flight confirmation number
your current mailing address.

by mail:
System Baggage Services
PO Box 371477
Las Vegas, NV 89137

by email: System.Baggage@allegiantair.com

via FAX: 702.853.4267

My carry-on bag’s total dimensions fit within the total dimensions allowed, but not exactly the same. Can I still bring it on board?show details: For your safety, all carry-on and personal items must fit completely underneath a seat or in the overhead bin space and must not exceed the specified baggage dimensions which may be verified prior to boarding.

The carry-on bag exterior dimensions must not exceed 9 in. x 14 in. x 22 in. (22.9 cm x 35.6 cm x 55.9 cm). This measurement includes wheels, pockets, handles and decorations. The carry-on bag must fit in the overhead compartment.

The personal item must not exceed exterior dimensions of 7 in. x 15 in. x 16 in. (17.8 cm x 38.1 cm x 40.6 cm) and must be placed under the seat.

What are some examples of a Personal Item?show details

Male or female purse
Briefcase
Laptop computer
Camera case
Portable electronic devices of similar or smaller size to items listed above
The exterior dimensions for a personal item must not exceed 7" H X 15" W X 16" D (this measurement includes wheels, pockets, handles and decorations).
The personal item must be placed under the seat in front of you.
An oversized personal item may be considered a carry-on bag (fees apply). Please measure your bags carefully.

What are the requirements for traveling with my Smart Bag/Luggage?show details

A. Carry-on Baggage:

Luggage is within Allegiant size limitations (link to size limits)
Lithium battery does not exceed 100 watt hours (Wh)
Any signal transmitting capabilities must be able to be turned off and comply with portable electronic device (PED) restrictions in the Safety Information Card

B. Checked Baggage:

Lithium battery must be removed and carried in the aircraft cabin
Lithium battery does not exceed 100 watt hours (Wh)

If the Smart Bag does not meet the above safety requirements it will be refused at check-in, and it will be the passenger’s responsibility to arrange for the storage or disposal of such items prior to boarding.

All current requirements on the carriage of lithium batteries apply to the carriage of Smart Bags.

What are the restrictions and requirements for carry–on baggage?show details

Carry-on Bags and Personal Items must comply with the following baggage regulations:

1+1 Rule: Per TSA guidelines, each passenger is allowed to carry on the aircraft one carry-on bag (fees apply) plus one personal item.
The carry-on bag exterior dimensions must not exceed 9 in. x 14 in. x 22 in. (22.9 cm x 35.6 cm x 55.9 cm). The carry-on bag must be placed in the overhead compartment.
The personal item must not exceed exterior dimensions of 7 in. x 15 in. x 16 in. (17.8 cm x 38.1 cm x 40.6 cm) and must be placed under the seat.
These measurements include wheels, pockets, handles and decorations. Please measure your bags carefully.
In addition, passengers may bring mobility aids or assistive devices, necessary medical equipment such as diabetic supplies, a coat, jacket, diaper bag, or umbrella onboard the aircraft without charge.
Visit the TSA Web site for more information about traveling with liquid. As of September 27, 2006, customers are prohibited from taking liquids, gels, and/or aerosols through the passenger screening checkpoint into the boarding area EXCEPT one clear transparent re-sealable 1 quart (1liter) plastic bag containing liquids, gels and/or aerosols in containers of 3.4 oz. (100ml) capacity or less per container. The contents of the plastic bag must fit comfortably and the plastic bag must be completely closed/sealed and subjected to x-ray inspection separate from the passenger's carry-on bag. Liquids (to include juice) or gels for diabetic or other medical needs, medications, and baby formula and baby food in containers, if a baby or small child is traveling, not contained in a clear transparent re-sealable 1 quart (1liter) plastic bag or over 3 oz. (90ml) can be carried onboard but must be declared to the TSA at the screening checkpoint. Breast milk is in the same category as liquid medications. A mother flying without her child will be able to bring breast milk through the checkpoint, provided it is declared prior to screening.

What are the restrictions and requirements for checked baggage?show details

Each checked bag may weigh up to 40 lbs. (18 kilos) and must not exceed eighty (80) linear inches in height + width + depth (203 cm).
Each passenger may bring up to 5 pieces of checked luggage. Up to 4 bags per person may be reserved online. Passengers wishing to check luggage will be charged a baggage fee.
Additional fees will be applied for sporting equipment, excess baggage, overweight and/or oversize checked bags.
No baggage weighing more than 99 lbs. will be accepted.

Reminder: Save money by reserving your checked and carry-on baggage online at the time of booking or by visiting Manage Travel once a reservation has been made.
Review Allegiant's Luggage Limitations of Liability

What happens if I board and there isn’t room for my carry-on luggage?show details: In the case that your bag is oversized and/or there is not room on board the aircraft for your carry-on bag, your bag will be gate-checked and you will be able to retrieve it at baggage claim at your destination airport.
If your bag is gate-checked, we recommend you remove any valuables, keys, electronics, medications, fragile items, and items you may need during the flight.

What kind of car seat or child restraint device is acceptable?show details: Convertible-type car seats designed for forward or backward installation in a forward-facing aircraft seat. Many of these carry the FMVSS.213 insignia and/or language indicating that they are "approved for use in motor vehicles and on aircraft." Any child restraint device manufactured between January 1, 1961 and February 25, 1985, must have the following label: "This child restraint device conforms to all applicable federal motor vehicle safety standards." Any child restraint device manufactured since February 26, 1985, must have both of the following labels: "This child restraint device conforms to all applicable federal motor vehicle safety standards" and "This restraint is certified for use in motor vehicles and aircraft." Child seats are not permitted in exit rows
Please view Airline, Aircraft & Airports for minimum and maximum seat widths by aircraft type.

What type of sporting equipment can I bring when I travel?show details

Each piece of sporting equipment will be considered a checked bag with all applicable fees applied per person, per bag, per segment. All Baggage Fees are non-refundable. Applicable fees will be applied for those bags exceeding the 40 lbs. weight limit and eighty inches size limits. The total number of bags allowed may not exceed 5 per passenger. No baggage more than 100 lbs. will be accepted.
When in a container acceptable to Carrier, the following sporting equipment will be accepted for transport:

Bowling bag, including ball and shoes;
Golf bag (in a hard-sided golf bag carrying case provided by the passenger), including clubs, balls, and shoes;
Hockey stick;
Hockey equipment;
Rifle (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
Shotgun (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
Handgun (unloaded and encased in a locked, hard-sided container acceptable to Carrier for withstanding normal checked baggage handling without sustaining damage to the firearm);
Fishing tackle box and fishing rod, so long as the rod is encased in a cylindrical fishing rod container suitable to Carrier for withstanding normal checked baggage handling without sustaining damage to the rod;
Snow ski equipment encased in a container or containers acceptable to Carrier and including no more than one (1) pair of skis or one (1) snow board, one (1) pair of ski boots, and one (1) pair of ski poles;
Water ski equipment encased in a container or containers acceptable to Carrier and including no more than one (1) pair of water skis and one (1) life preserver;
Skateboard in a container or case acceptable to Carrier;
Archery equipment, including a bow, arrows, and an average size target (large target stands cannot be accepted), so long as the bow and arrows are encased in a container acceptable to Carrier for withstanding normal baggage handling without sustaining damage to the equipment.
Scuba equipment, provided air tanks are empty and all accompanying equipment (BCD, mask, flippers, weight belt, etc.) are encased together in a container acceptable to Carrier.

Where can I find items left on a plane or in the terminal?show details: Items found in the terminal or on the aircraft are turned into the local baggage service department. All lost articles are logged and held at the local baggage office until the passenger claims them, or makes arrangements to have them shipped at the owner's expense. All items found in the Lost & Found inventory are held for thirty (30) days. After that time, unclaimed items are forwarded to System Baggage Service for salvage. All high value items are locked in a secure area whenever possible to reduce the possibility of theft. All passengers with Lost & Found issues are asked to go to the airport where the articles were lost. Passengers may also complete a lost item form by clicking here.

Flight Disruptions

A weather advisory was issued for my flight. Can I reschedule my flight?show details: If a weather advisory is issued for your flight, you may elect to rebook yourself for another Allegiant flight on a later date, within seven days of original departure date at no additional cost. Please contact Customer Care for assistance.

How is it possible that my flight was canceled or diverted due to weather when the weather looks fine?show details: Even though the local weather may indeed appear to be fine, it could be the case that weather conditions at the destination airport, along the route, or at higher altitudes may not be suitable for flying.

How is it possible that my flight was delayed due to weather when other planes are taking off?show details: Typically, delays occur due to aircraft type and weather conditions along the flight path or at the destination, which means that every airline’s schedule might be impacted differently.

If my flight is canceled or rescheduled, will Allegiant purchase a ticket on another airline for me?show details

Allegiant does not make reservations on other airlines.

If there has been a flight cancellation or if your flight is rescheduled to another day, your available options are:

to take the rescheduled flight,
to reserve an Allegiant flight on different dates for no difference in fare and no change fee,
or to cancel the remainder of your ticket for a refund of all unflown segments.

Visit Allegiant.com and select Manage Travel to view the options available for your itinerary.

Please note: Some reservations, such as those purchased using a Dollar Off Voucher or those which include a rental car or hotel package, may require Customer Care attention.

It looks like there may be stormy weather on the day of my flight. What should I do?show details

The short answer is “it depends”. Allegiant will always take into consideration storm and weather advisories from local, state and national weather services. Weather conditions and forecasts can change suddenly however, so decisions on rescheduling or canceling flights and waiving change fees are usually made closer to departure time. For the most updated information and options, please check Travel Alerts on our website. You can also sign up for text message Flight Status Alerts.

If your flight is rescheduled to another day, your itinerary will be automatically updated for you.

If you plan to take the rescheduled flight, all you’ll need to do is check in again to receive your new boarding pass.

If you choose not to take the rescheduled flight, you’ll have the following two online self-service options*:

Log in to Manage Travel to change to different flight dates, to/from the same city pairs, for no difference in fare. Change fees will not apply.
Log in to Manage Travel to cancel your remaining flight segments for a refund of the unflown segment(s) of travel.

In the unfortunate event that your flight is canceled you have the following two online self-service options*:

Log in to Manage Travel to change to different flight dates, to/from the same city pairs, for no difference in fare. Change fees will not apply.
Log in to Manage Travel to cancel your remaining flight segments for a refund of the unflown segment(s)of travel.

* Certain reservations, such as those purchased using a Dollar Off Voucher or those which include a rental car or hotel package, may require Customer Care attention.

My flight has been canceled. What do I do?show details

In the unfortunate event of a flight cancellation, you have the following two options*:

You can do this quickly and easily by visiting Allegiant.com and selecting Manage Travel.

* Certain reservations, such as those purchased using a Dollar Off Voucher or those which include a rental car or hotel package, may require Customer Care attention.

My flight has been rescheduled to another day. What do I do?show details

Please understand that the last thing we want to do is to reschedule a flight.

We understand that it can be inconvenient for our passengers, but sometimes it’s necessary as our number one priority is to get you safely to your destination.

The following three options are available to passengers on flights rescheduled to another day:

Your itinerary will be automatically updated to the newly-scheduled flight date and time.

If you plan to take the rescheduled flight, all you’ll need to do is check in again to receive your new boarding pass.

If you choose not to take the rescheduled flight, you’ll have the following two online self-service options*:

Log in to Manage Travel to change to different flight dates, to/from the same city pairs, for no difference in fare and no change fee
Log in to Manage Travel to cancel your remaining flight segments for a refund of the unflown segment(s) of travel

* Certain reservations, such as those purchased using a Dollar Off Voucher or those which include a rental car or hotel package, may require Customer Care attention.

While you await the newly-rescheduled flight...

If Allegiant is responsible for causing a flight to be rescheduled – due to mechanical or personnel issues, etc. – we will help to arrange accommodations for you until your rescheduled flight. (Please note: Allegiant does not reimburse for activities or personal obligations such as dependent care, missed wages, missed reservations, etc.)

If a flight is rescheduled due to uncontrollable events – such as weather, air traffic control, etc. – passengers will be responsible for their own arrangements until the time of the rescheduled flight departure.

My flight was delayed, diverted to another city or returned to the origination city due to a weather advisory. Will Allegiant pay for my meals, alternate transportation or other overnight expenses?show details: While we have no control over the weather, we are committed to doing everything we can to assist you and get you to your final destination. Allegiant will not be liable for any meals, alternate transportation or any other overnight expenses incurred but will assist in finding discounted or “Distressed Passenger” rates at local hotels to help minimize the cost and inconvenience. Please check with an Allegiant representative for assistance.

What are my options if my flight is diverted to another airport due to a weather advisory?show details: If we are unable to land at your destination airport due to a weather advisory, the flight may proceed to an alternate airport. While the flight is at the alternate airport, the destination weather will be re-evaluated and the decision to continue, return to the origination airport or not proceed with the flight, will be made by Allegiant.

If you decide to deplane at the alternate city, Allegiant will not be liable for any cost for alternate transportation, meals, hotel or any other overnight expenses incurred. However, we will assist in finding discounted or “Distressed Passenger” rates at local hotels to help minimize the cost and inconvenience. Please check with an Allegiant representative for assistance.

Depending on the alternate city’s availalbe ground equipment, it may not always be possible to off load checked bags. If you chose to deplane and we cannot off load your checked bags, your bags will be sent to your destination on a later Allegiant flight. All bags will be kept at your destination city for pick up at your convenience.

What are my options if my flight is returned to its origination city due to a weather advisory?show details: If the flight returns to the origination city due to a weather advisory and is consequently canceled, it will be rescheduled for the next day, weather permitting, and you will be moved to the rescheduled flight.

What is a weather advisory?show details: Allegiant may issue a weather advisory when weather conditions may prevent your flight from landing at your planned destination because airport conditions or visibility fall below standard FAA and Allegiant safety requirements. This means we may not be able to operate your flight or may have to fly to an alternate airport.

Passengers under the age of 18 will not be permitted to travel on weather advised flights if they are not travelling with an adult 18 years of age or older.

What time should I arrive at the airport if my flight is delayed?show details: Passengers on a delayed flight are advised to arrive at the airport at least (2) two hours before the original scheduled departure time.
If weather conditions improve ahead of schedule, or alternate aircraft become available, it may be possible to shorten the delay time of a flight. When this happens, the plane could depart earlier than the posted delay time, and cannot wait for passengers who are not at the departure gate.
So that we can advise you of departure/arrival time changes, be sure to include your traveler contact information (mobile phone, email) at the time of booking.
Otherwise, visit Flight Status to check the latest departure and arrival times and to sign up for Flight Status Alerts on your mobile phone if your flight is changed.
We also recommend downloading the free Allegiant mobile app to receive the latest flight alerts.

In Flight Refreshments & Services

Can I bring my own alcohol onboard?show details: No, you may not bring your own alcohol on board. The Federal Aviation Administration (FAA) requires any alcohol consumed onboard be purchased through and served by an Allegiant In-flight crew member.

Can I use my laptop, cell phone, or other electronic device onboard?show details: Laptops, portable movie players, portable music players, and other approved devices can be used onboard the aircraft. The in-flight crew members will notify all passengers when it is safe to use these devices. Portable radios, cell phones, and other such devices cannot be used during flight at any time. Even in 'airplane' mode, they may interfere with the navigation devices on the aircraft. If there are any questions about a certain device, please ask an in-flight crew member.
Sorry, wifi is not available on Allegiant flights.

Do you serve food and drinks on your flights?show details: Yes! For your convenience, Allegiant offers a variety of sodas, juices, alcoholic beverages, snacks and merchandise onboard every flight for purchase with a credit card. Enjoy a refreshing drink, a delicious snack, or pick up a last minute souvenir from your trip, all from the comfort of your seat.

Does Allegiant allow smoking on their flights?show details: All Allegiant flights are non-smoking. Smoking and the use of all tobacco products is strictly prohibited. This includes chewing tobacco, electronic e-cigarettes or an equivalent type product. Additionally, federal regulations prohibit the carriage of electronic smoking devices in checked baggage. Passengers may transport such devices on their person or in carry-on baggage; however, such devices may not be charged onboard the aircraft, nor may they be used. The rules also require that any spare lithium batteries be individually protected so as to prevent short circuits by placement in original retail packaging or by otherwise insulating the battery terminals, such as by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch.

Does Allegiant have any kind of in-flight entertainment?show details: No. Allegiant does not offer any type of in-flight entertainment at this time.

Is wifi available in flight?show details: Sorry, wifi is not available on Allegiant flights.

What forms of payment does Allegiant allow for in-flight purchases?show details: Allegiant gladly accepts most major credit and debit cards (Visa, Mastercard, American Express, Diners Club, JCB, Discover, Union Pay and the Allegiant World Mastercard®). Allegiant does not accept cash, check or money orders in-flight or at any airport location.

Manage My Travel

Am I able to cancel my trip?show details: To cancel an entire itinerary, visit Manage Travel to access your online Trip Summary, then select the “Cancel my Entire Trip” link from the menu options and follow the easy prompts.
Most itineraries can be canceled online. You will receive a full refund to the original form of payment for cancellations made within 24 hours of your initial purchase (as long as your trip is at least a week away). All credit refunds will be done in the original currency of purchase (USD).
Otherwise, you will receive an Allegiant Credit Voucher for future travel if there is a credit due after the deduction of any applicable fees. (Cancel fees do not apply to itineraries covered by Trip FlexTM travel protection.)
Confirmation of your trip cancellation will be sent to the email address used for the initial reservation and will include, where applicable, your Allegiant Credit Voucher. A copy of your Credit Voucher will also be accessible by clicking “my log in” to access your myAllegiant™ Account . Allegiant Credit Vouchers can be applied immediately online towards your next travel reservation; Travel must be completed within 12 months of the date of the initial reservation.

Can I add a hotel, rental car, or other product to my itinerary?show details: Yes! We offer great package deals on hotels and car rentals. Allegiant offers specially-negotiated rates that are only available to passengers as part of an airline ticket package. These exclusive deals are available in most cities we serve.
To add a hotel room or rental car to your ticket log into Manage Travel.

Can I add a person to my itinerary?show details: If another passenger will be traveling with you, please book a new reservation online.
If the new passenger will be under the age of 15 at the time of travel, please contact the Allegiant Reservations Center. Have your itinerary number available when calling.

Can I add another flight or another stop on my trip itinerary?show details: No, customers will have to book a separate itinerary if they want to add a flight. Please keep in mind, Allegiant’s flights are non-stop and there are no connecting flights.

Can I add or remove seats and bags from my itinerary?show details: To change seats or add bags to your reservation, visit Manage Travel or the Allegiant App for iPhone or Android.
You can also change seats and add bags during advance check in (online check in on the Allegiant Web site or in the Allegiant App).

Can I cancel my hotel or car rental without cancelling my whole itinerary?show details: No, customers will have to cancel the itinerary and rebook it at the current fares for the flight only.

Can I cancel only one flight on my round trip itinerary?show details

Yes, you can cancel one flight on your round trip itinerary by visiting www.allegiant.com:

Select Manage Travel from the menu
Locate your reservation using your name and confirmation number
On the Trip Summary page, scroll down to the Itinerary Details section
To cancel your outbound flight, locate the button on the right that reads “Cancel only this Flight”
To cancel your return flight, locate the button on the right that reads “Cancel only this Flight”

To cancel your whole itinerary, use the “Cancel My Entire Trip” link on the Customize Your Trip box at the top of the page.

Can I cancel only one person on my itinerary?show details

Yes, you can cancel one person in your group itinerary by visiting www.allegiant.com:

Select Manage Travel from the menu
Locate your reservation using your name and confirmation number
On the Trip Summary page, scroll down to the list of travelers
To cancel one person, click on the “Remove Traveler” link underneath the traveler name
You can repeat the removal for different passengers except for the last one

To cancel your whole itinerary, use the “Cancel My Entire Trip” link on the Customize Your Trip box at the top of the page.

Can I change the name on my reservation?show details: The answer depends on the type of name change requested.
Our Terms and Conditions do not allow the transfer of airline tickets to another person.
If you will be unable to use your airline ticket, simply cancel your reservation online using Manage Travel.
If the passenger has recently changed a last name, or if there is a misspelling on the reservation, please contact us to make a correction to the name only. Remember, all passenger names should be entered exactly as they appear on the traveler's government-issued photo id.

Can I get a refund if there has been a death in the family?show details: You can receive a full refund of your ticket purchase if you notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.
There are no change fees to change your dates of travel if you purchased Trip Flex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.
In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer a bereavement exception.
We apologize for any inconvenience this may cause.
There are a couple of options that are available:
1. Cancel your itinerary
2. Change the date(s) of travel

Can I upgrade my car rental?show details: Yes, customers may upgrade the car rental on an existing itinerary by contacting Customer Care for assistance. Customers can add a new car rental through Manage Travel.

Can I upgrade my hotel?show details: Customers will have to cancel the itinerary and rebook it at the current airfare and hotel rate.

Does Allegiant offer any kind of medical exceptions?show details

In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not allow exceptions to any policy.

There are a couple of options that are available:

Cancel your itinerary
Change the date(s) of travel

You can receive a full refund of your ticket purchase if you cancel online or notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.

There are no change fees to change your dates of travel if you purchased Trip Flex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.

For what services does Allegiant charge a fee?show details: In order to keep our fares as low as possible, Allegiant offers many a-la-carte services you can add to your vacation for a fee. For a complete list of services and fees, click here.

How do I apply my vouchers when I am booking a new itinerary online?show details: Credit vouchers (CR) and Dollar Off (DO) vouchers can be applied online as a form of payment at check out. Look for a link labeled ’Apply an Allegiant Voucher’ on the payment page. Enter your voucher number and click ‘Apply Voucher.’

How do I find my voucher number?show details: For your convenience, we send a copy of most vouchers to the email address on file with your reservation. Please check your email inbox. A copy of your Credit Voucher will also be accessible by clicking “my log in” to access your myAllegiant™ Account . If you are unable to locate your voucher number, please email Customer Care at voucher@allegiantair.com for assistance.

How do I reserve a seat or add a bag to my itinerary?show details: Log into Manage Travel or downloading the Allegiant App for iPhone or Android. From there, you can add a seat, add a bag or upgrade to Priority Access.

I am not used to booking online. Is my credit card and personal information safe to give out over the internet?show details: We use Secure Sockets Layer (SSL) 128 bit encryption on your personal information. This keeps the data that you send to Allegiant private and secure. This technology ensures the safety of transmitting personal information over the internet.

Allegiant is concerned about your right to privacy. When you visit the Allegiant website, you can be assured that any information you share with us will be treated confidentially. The only instances that would require us to disclose Customer information (i.e. - name, address, telephone number, e-mail address, etc.) is under legal subpoena, to verify billing information with the Customer's financial institution, credit card fraud detection or other valid law enforcement requests. Allegiant will only share customer information with selected vendors, this must be approved by the passenger in the booking process.

The VeriSign Secure Site Seal assures our online customers that the Allegiant website has been authenticated by VeriSign and that confidential transactions with Allegiant website are secured by SSL encryption.

I am unable to check in online and have been instructed to check in at the airport.show details: For your convenience, advanced check-in is available online and via the Allegiant mobile starting 24 hours before scheduled flight departure.
During check in, you will be able to confirm your seat assignment(s) and baggage selections.
Check in (whether online, mobile, or at the airport) closes 45 minutes prior to departure. Checked baggage must be dropped off at the airline ticket counter at least 45 minutes , and no more than 4 hours, before departure.
Please plan to be completely checked in, through airport security, and in the departure boarding gate area one hour before departure time.
Remember, wait times at airport security may vary. All passengers should plan to arrive at the airport at least 2 hours before scheduled flight departure.

I have canceled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?show details: Credit vouchers (CR) and Dollar Off (DO) vouchers can be applied online as a form of payment at check out. Look for a link labeled ’Apply an Allegiant Voucher’ on the payment page. Enter your voucher number and click ‘Apply Voucher.’

If I use only part of my credit voucher, will the remaining amount still be valid?show details: Yes, customers will be able to use the remaining credit voucher amount towards a new flight as long as travel is completed one year from the original itinerary booking date.

Is anyone able to use my voucher?show details: Credit vouchers cannot be transferred or sold and must be used by the person to whom the voucher was issued. Your ticket will be invalid and no credit will be provided if you pay with a voucher that was not issued to you, or was purchased by you from a third party.

What forms of payment do you accept?show details: Allegiant gladly accepts most major credit and debit cards (Visa, Mastercard, American Express, Diners Club, JCB, Discover, Union Pay and the Allegiant World Mastercard®).
You can also pay online using myAllegiant Points and Allegiant-issued vouchers.
Allegiant does not accept cash, check or money orders in-flight or at any airport location.

What if I want to use both a debit card and a credit card to make my purchase?show details: We’re sorry, but we can only accommodate one form of card payment for your purchase at this time.

What if the itinerary I purchased does not show up when viewing my Open Itineraries?show details: You can use the "claim my trip" functionality in Manage travel to add an itinerary that you purchased or that you are a passenger on to your Open Itineraries.

What if the system tells me an account already exists for my email address?show details: Try to log in using the email address and your password. To reset your password please visit the Sign In link at the top of the page, then select "Forgot Password?".

What is your refund policy? How much will it cost to cancel my reservation?show details: Qualifying itineraries can be canceled without penalty within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel, auto, activities or services, baggage and seat fees, related booking fees, carrier charges, and taxes are non-refundable.
If you do choose to cancel or change your reservation, any remaining credit will be issued in the form of a travel voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change your reservation, and whether you have purchased Trip Flex travel protection with your tickets.
No credit will be issued if you miss your flight and don’t show up at the airport (‘no-show’), or for cancellations or date changes made to reservations without Trip Flex within 7 days of departure.
Most reservations can be canceled online. Go to Manage Travel, select the “Cancel Trip” option in your Trip Summary, and follow the easy prompts.
You will be shown the exact amount of any credit due prior to confirming your trip cancellation.
Eligible refunds will be issued to the original form of payment within 5 to 7 days. All credit refunds will be done in the original currency of purchase (USD).
If a credit is due, we’ll email an Allegiant travel voucher which can be used online towards your next reservation (as long as travel is completed within one year of the initial booking date).
Please visit the Terms and Conditions for further details.

Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.show details: A receipt with confirmation of your itinerary was sent to the email address provided when you booked your travel.
To find your confirmation number online, visit the Manage Travel section of the Allegiant Web site, and select the “Credit/Debit” tab option. Enter your name, date of departure, and the last 4 digits of the card used for payment for immediate access to your trip details.
Trying to check in? You can access your reservation using the last 4 digits of your payment card by visiting Online Check In starting 24 hours prior to scheduled departure.
Don’t see your upcoming trip in your Allegiant account? To protect your privacy, unless you were logged in at the time you make a new reservation, we won’t automatically add a trip to your account. You can add an existing reservation to your account by signing in and following the easy prompts.

Will I have to pay extra to change or cancel my reservation?show details: Qualifying itineraries can be canceled for a refund without penalty within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel, auto, activities or services, baggage and seat fees, related booking fees, carrier charges, and taxes are non-refundable.
If you do choose to cancel or change your reservation more than 24 hours after having booked it, any remaining credit will be issued in the form of a credit voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change your reservation, any differences in fare, and whether you have purchased Trip Flex travel protection with your tickets.
No credit will be issued if you miss your flight and don’t show up at the airport (‘no-show’), or for cancellations or date changes made to reservations without Trip Flex within 7 days of departure.
Most reservations can be canceled online. Go to Manage Travel, select the “Cancel Trip” option in your Trip Summary, and follow the easy prompts.
You will be shown the exact amount of any credit due prior to confirming your trip cancellation.
Eligible refunds will be issued to the original form of payment within 5 to 7 days.
If a credit is due, we’ll email an Allegiant travel voucher which can be used online towards your next reservation (as long as travel is completed within one year of the initial booking date). Credit vouchers can also be accessed via your myAllegiant™ Account.
Please visit the Terms and Conditions for further details.

Will I see how much I owe if I change my itinerary?show details: Yes, customers will be able to view any additional charges before finalizing changes to their itinerary.

Will I see the voucher amount before I cancel my itinerary?show details: Yes, customers will have the opportunity to back out if they do not want to cancel their itinerary.

Passengers with Special Needs

About the process for boarding with a battery operated device.show details

In some situations, it will be necessary to remove the battery from the passenger’s wheelchair or other mobility device, and to package it separately:

Any spillable battery contained in a wheelchair that cannot be loaded, stowed, and secured and unloaded in an upright position
Any battery that is not securely attached to a wheelchair

Click here to download the wheelchair description form.

Wet Cell (Spillable) Batteries

If your wheelchair or other battery-powered mobility aid is powered by a wet cell (spillable) battery, it can be carried as checked baggage, provided:

Visual inspection reveals no obvious defects
Battery is securely attached to the mobility device
Battery housing provides protection from damage
Terminals are protected from short circuits
Battery cables disconnected, unless protected from accidental activation
Loaded, stowed, secured and unloaded in an upright position
When it is not possible to store in an upright position, the battery will be removed, placed in a protective battery box, as required by federal HAZMAT safety regulations, and loaded into the cargo compartment of the aircraft at no additional charge.

Dry Cell (Non-Spillable) Batteries

Visual inspection reveals no obvious defects
Has an effective means of preventing accidental activation, such as:
- Key turned to “Off” and removed
- On / Off Switch in the “Off” position
- Turning a kill switch
- Removing a power arm
Battery is securely attached to the wheelchair or mobility aid
Battery housing provides protection from damage
If these criteria cannot be met the following must occur:
- Cables disconnected
- Protected from short-circuiting (by placement in original retail packaging or otherwise insulating the terminal e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch)
- Removal of battery from device

Lithium-Ion (Li-ion) Batteries

Have a means of preventing accidental activation (key turned to “off” and removed, on/off switch in the “off” position, etc.) or possible short-circuiting
Show no signs of any defects
Securely attached to the mobility aid
Labeled, or provide documentation showing the battery has been proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part lll, Sub-section 38.3
For mobility aids where the lithium-ion battery is installed as an essential part of the device, there is no watt hour limit for the battery

If your device is specifically designed to allow its battery to be easily removed (i.e. a collapsible scooter, etc.), the battery must be:

Carried onboard to be stowed in the cabin
Protected from short-circuiting (by placement in original retail packaging or otherwise insulating the terminal e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch)
Labeled, or provide documentation showing the battery has been proven to meet the requirements of each test in the UN Manual of Tests and Criteria, Part lll, Sub-section 38.3
Passengers are allowed to transport two (2) spare batteries less than 100 watt hour ( Wh) each in carry-on baggage

Lithium Metal (non-rechargeable lithium) Batteries

If your wheelchair or other battery-powered mobility aid is powered by a lithium metal battery, it is forbidden for travel in these devices.

Other Assistive Devices

Can I travel with liquid or compressed oxygen?show details: NO, Liquid and compressed oxygen are prohibited onboard all Allegiant flights, in the cabin and as cargo. This includes oxygen cylinders, canisters and tanks.
Any customer requiring a constant supply of compressed or liquid medical oxygen cannot travel on Allegiant. If there is a question as to a passenger’s ability to travel the duration of a flight, please contact us for additional information.
Please note, ventilators, respirators, continuous positive airway pressure (CPAP) machines and Portable Oxygen Concentrators (POCs) are acceptable as checked or carry-on baggage. The device may be transported in the cabin if the device can safely be stowed under the seat in front of you or in the overhead compartment, otherwise, we are happy to gate check your device.

Does Allegiant make accommodations for passengers with peanut or other allergies?show details: Allegiant recognizes some passengers suffer from mild to severe allergies to peanuts, tree nuts, or animal dander. Unfortunately, Allegiant is unable to guarantee an allergen-free flight.
Inflight food offerings may contain trace amounts of nut ingredients, or may have been processed in facilities that also process nuts. In addition, we are unable to prevent other passengers from bringing nuts and/or products containing nuts onboard our flights.
Allegiant also transports service animals, emotional support animals and pets in the cabin.
It is each passenger’s responsibility to consult with healthcare professionals to understand the risks of onboard exposure to allergens and carry any necessary medication, such as an EpiPen®. Allergic passengers are welcome to pre-board to clean their immediate seating area. And upon request, we will attempt to reseat allergic passengers to minimize exposure.

Does Allegiant supply oxygen tanks for passenger use onboard?show details: Allegiant does not provide oxygen for passenger use onboard. Please refer to: What are the rules for traveling with a respiratory device?

How do I check in at the airport if I am traveling with an FAA approved respiratory device (POC) or medical device?show details

Notify an agent at the ticket counter or at the gate that you are traveling with an FAA approved POC or other medical device at least 45 minutes prior to scheduled departure.
Prior to boarding, an Allegiant agent will verify the POC or other medical device to ensure safe stowage onboard the aircraft. Medical devices travel free of charge, if they are self-contained and not comingled with personal items.
Although pre-boarding is not required, we strongly recommend passengers pre-board to allow extra time to safely stow your device.

How do I contact the Department of Transportation to obtain a copy of 14 CFR Part 382, the rules implementing the Air Carrier Access Act?show details

For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1–800–778–4838 (voice) or 1–800–455–9880 (TTY),
By telephone to the Aviation Consumer Protection Division at 202–366–2220 (voice) or 202–366–0511 (TTY),
By mail to the Air Consumer Protection Division, C–75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96–432, Washington, DC 20590, and
On the Aviation Consumer Protection Division's website: https://www.transportation.gov/airconsumer/passengers-disabilities.

How do I make a reservation for a passenger who requires Portable Oxygen?show details: At the time the reservation is made, please inform the Reservations Agent or indicate online your intended use of a ventilator, respirator, CPAP machine, or Portable Oxygen Concentrator (POC). To add your POC or other device to an existing reservation, please visit our Manage Travel tab on our website. If you are traveling within 48 hours, please contact our Customer Care team. If you have any questions regarding travel with your device, please contact us.

How do I submit a special service request (SSR) for one or more passengers with disabilities?show details: If you are making a new reservation online, once you type in the passenger’s name, click the adjacent “Request Special Assistance” link to indicate the passenger’s special service request (SSR). If you are making a reservation by telephone or in person, please advise the Allegiant customer service representative of the SSR.
You can also complete the Customer Request For Assistance Form or contact the Allegiant Reservations Center at 1-702-505-8888 to request additional accommodations, such as wheelchair assistance, seating accommodation, stowage of an assistive device or escort assistance for a visually impaired passenger. The Reservations Center operates 24 hours a day.

I use a walker/cane. Will I have to pay to bring it with me?show details: No. There is not a fee to travel with required medical or assistive devices such as walkers, canes, and strollers.

I'm pregnant; will I have to purchase two seats?show details: A woman who is pregnant will not necessarily need to occupy two seats if she can lower the armrest.

Is there a fee to carry aboard a Portable Oxygen Concentrator or medical assistive device?show details

In accordance with DOT guidelines, there is no fee to transport medical equipment for passenger use.

Per the Department of Transportation (DOT):

"The limit of one carry-on bag and one personal bag (e.g., purse or briefcase) for each traveler does not apply to medical supplies and/or assistive devices (including service animals and their equipment). Passengers with disabilities generally may carry medical equipment, medications, and assistive devices on board the aircraft."

For more information, please visit: www.transportation.gov/sites/dot.dev/files/docs/20011029.pdf

What are the federal regulations regarding nondiscrimination on the basis of disability in air travel?show details: The U.S Government provides regulations to ensure nondiscrimination on the basis of disability in version of 14 CFR Part 382, the rules implementing the Air Carrier Access Act (ACAA).

What are the rules for traveling with a respiratory device?show details

Only certain devices are approved for use by a passenger onboard an Allegiant aircraft. Please refer to Which type of respiratory assistance devices are approved for use onboard any Allegiant flight?
The portable oxygen concentrator must not interfere with the electrical, navigation or communication equipment on the aircraft on which the device is to be used. The POC may only be used in its battery-operated mode. Allegiant does not have electrical outlets onboard for commercial product use:
During movement of the aircraft on the surface, takeoff, and landing, the portable oxygen concentrator must:
- Be stowed under the seat in front of the user so that it does not block the aisle or the entry into the row (window seat only);
- If it is to be operated by the user, be used only at a seat location that does not restrict any passenger's access to, or use of, any required emergency or regular exit, or the aisle(s) in the passenger compartment;
- Persons using a portable oxygen concentrator are not permitted to sit in an exit row or bulkhead; and
- When the "Fasten Seat Belt" sign is turned off, passengers operating their portable oxygen concentrator may continue to operate it while moving about the cabin.
The user of the portable oxygen concentrator must comply with the following conditions to use the device onboard the aircraft:
- The user must be capable of hearing the unit's alarms, seeing the alarm light indicators, and have the ability to take the appropriate action in response to the various caution and warning alarms and alarm light indicators, or be traveling with someone who is capable of performing those functions;
- The user must ensure the portable oxygen concentrator is free of oil, grease or other petroleum products, is in good condition, and free from damage or other signs of excessive wear or abuse;
- The user must inform Allegiant that he or she intends to use a portable oxygen concentrator onboard the aircraft.
  
  Only lotions or salves that are oxygen-approved may be used by persons using the portable oxygen concentrator device.
  The user must carry on the flight a sufficient number of batteries to power the device for the duration of the oxygen use, including a conservative estimate of any unanticipated delays;
  The user must ensure that all batteries carried onboard the aircraft in carry-on baggage are protected from short circuit and are packaged in a manner that protects them from physical damage; and
  When a battery-powered portable oxygen concentrator is carried onboard the aircraft as carry-on baggage and is not intended to be used during the flight, the battery must be removed and packaged separately unless the Concentrator contains at least two effective features to prevent accidental operation during transport.

What if the passenger is not able to sit upright unassisted?show details

For the safety of the passenger and the safety of others, all passengers must be able to sit upright during taxi, takeoff and landing. Passengers who are unable to sit upright must bring a device, such as a brace or an FAA approved Orthotic Positioning Device (OPD), to enable the passenger to sit upright. The device cannot be attached to the seat back and must allow the passenger to use the aircraft seat belt as the method by which the passenger is secured in their seat. The device must fit between the armrests in the down position, may not infringe on the seats of adjacent passengers and cannot be used in the exit row. Allegiant does not provide OPD's.

For assistance or further information:

Complete the "Optional comments" section in the Special Assistance request on the Travelers page when creating a new reservation, or
Submit an inquiry via our Email Us page, completing the Customer Request for Assistance form. Please select Disability & Wheelchair assistance in the "What is the nature of your request?" question.

What is Allegiant's policy for pregnant women?show details: We recommend that pregnant passengers consult a physician before flying. If pregnant passenger's due date is within forty-five (45) days of travel, Allegiant requires a note from a physician.

Which type of respiratory assistance devices are approved for use onboard any Allegiant flight?show details

Approved respiratory assistance devices include:

A. Portable Oxygen Concentrators

AirSep Focus
AirSep Freestyle
AirSep Freestyle 5
AirSep Lifestyle
DeVilbiss Healthcare’s iGo
Inogen One
Inogen One G2
Inogen One G3
Inova Labs LifeChoice Activox
Inova Labs LifeChoice, also known as: International Biophysics Corporation’s LifeChoice,
Invacare Solo2
Invacare XPO2
Oxlife’s Independence Oxygen Concentrator
Oxus, Inc. RS-00400, also known as: EVO Central Air (Delphi RS-00400)
Oxywell Oxygen System model 4000
Precision Medical EasyPlus
Respironics Evergo
Respironics Simply Go
Sequal Eclipse
SeQual eQuinox Oxygen System model 4000
SeQual SAROS
VBOX, Inc. Trooper

B. All ventilators, respirators, and CPAP machines approved by the FAA or that display a manufacturer's label indicating the device meets safety requirements for medical portable electronic devices.

Please note: Compressed or liquid medical oxygen is prohibited.

Will I need to purchase an extra seat if I am a passenger of size?show details: Allegiant’s mission and responsibility per our Contract of Carriage is to provide safe and comfortable air transportation for every customer.
The airline seats measure 17.8" from inside of armrest to inside of armrest. Passengers who are unable to lower the armrest and/or compromise any portion of adjacent seat(s) should purchase an additional ticket during the initial reservation. Two seats will be pre-assigned (at no additional charge) in order to ensure the passenger of size has two seats side-by-side. If on the date of travel, a passenger of size requests a second ticket, the agent will be unable to sell a second ticket unless two seats are available side-by-side. In the event the flight is sold out and an extra seat is unavailable, the passenger of size shall be denied travel in the interest of safety.

Reservations and Ticketing

Are you having difficulty booking your reservation on the web site?show details: If you are unable to book online, please ensure that you are using a compatible web browser and that you complete all required fields and selections on each page.
The Allegiant web site supports the following browsers: Internet Explorer versions IE9, 10, 11 + latest versions of Firefox, Chrome, Safari Customers using earlier versions of Internet Explorer and unsupported browsers may experience error messages.
If you continue to experience technical difficulties, please contact Customer Care for assistance.
Be sure to indicate which web browser you are using, and explain in detail the issues you encountered.

Can Allegiant book travel for groups?show details: You may book up to nine (9) passengers on a single itinerary. To book ten (10) or more passengers, multiple reservations are needed to accommodate all travelers.

Can I book a reservation for another person?show details: Yes. When you are booking a ticket for another person on the Web site, fill out his/her information in the travelers details section. Then, when you are prompted to check out, on the payment page of the Web site, simply enter your debit or credit card number, name, billing address, and phone number.

Can I cancel my hotel or car rental without cancelling my whole itinerary?show details: No, customers will have to cancel the itinerary and rebook it at the current fares for the flight only.

Can I get a refund if there has been a death in the family?show details: You can receive a full refund of your ticket purchase if you notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.
There are no change fees to change your dates of travel if you purchased Trip Flex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.
In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer a bereavement exception.
We apologize for any inconvenience this may cause.
There are a couple of options that are available:
1. Cancel your itinerary
2. Change the date(s) of travel

Can I get special discounts and deals on Allegiant Air?show details: Yes! At Allegiant, travel is our deal!
We work hard to keep your airfares low and offer a suite of a la carte options in order to keep travel affordable for all budgets.

We've negotiated special package rates on hotel rooms and car rental at savings you won't find anywhere else!
These vacation deals are available every day, exclusively as part of an Allegiant airline ticket package.

Don't miss out! Be sure the visit the Web site or sign up for our email deals newsletter to be the first to find out about the latest limited-time discounts and special promotions.

Can Trip Flex be added to existing reservations?show details: No. Trip Flex must be purchased at the time of booking.

Can Trip Flex be added to my existing itinerary?show details: No, Trip Flex must be purchased on the initial booking.

Can Trip Flex be added to only one person on my itinerary?show details: No. Trip Flex must be purchased at the time of booking for all passengers. However, you may book a separate reservation if you want to purchase Trip Flex for only one person in your group.

Can we purchase our tickets at the airport?show details: Travelers are advised to book in advance through the Allegiant Air Web site or customer call center. Airline tickets for same day travel may be purchased at the airport ticket counter based on availability. Airport ticket counter hours are limited and vary by location.

Do I need to book my flight in advance?show details: Allegiant recommends passengers make flight reservations in advance of travel but we do not require advance purchase or airline tickets. All airline reservations booked within two hours of scheduled departure must be booked at the airport.

Please make your hotel and rental car reservations in advance of your travel dates.

Do I need to buy a seat or will I be assigned a seat?show details

The choice is yours.

All Allegiant flights feature comfortable, assigned leather seats. For a nominal fee, you can select your seat at the time of reservation, guaranteeing your comfort and location onboard your flight. If you're traveling with a companion, ensure you sit together. If you qualify, you can even book an exit row with increased leg room. For passengers who choose not to pre-purchase a seat assignment at the time of booking:

When you check in for your flight, (whether online or at the airport), you will be assigned a seat by our system at no cost.
If you check in online, you will be able to view your assigned seats and upgrade if desired.
You can change or purchase seats on an existing reservation by visiting Manage Travel or downloading the Allegiant App for iPhone or Android.
Seat assignments cannot be changed at the airport or once a boarding pass has been printed.

Do I need to confirm my reservation 24 hours prior to departure?show details: No, there is not a need to confirm your reservation prior to departure.
All passengers must Check In and get a boarding pass prior to flight departure.
How to check in for your flight and get a boarding pass:
Online Check-In (FREE):
You can check in online starting 24 hours before your flight by visiting Online Check-In. Be sure to verify your seat assignments and bag reservations before you print your paper boarding pass(es).
Mobile Check-In via the Allegiant App (FREE):
Download the latest version of the free Allegiant App for iPhone and Android to check in using your mobile phone for convenient, paperless boarding passes. You’ll have the chance to double check your seat assignments and bag reservations during mobile check in starting 24 hour before departure. It's easy!
At Airport Boarding Pass Print Out ($5 per Boarding Pass):
Remember, there is a $5 fee per boarding pass to have an agent print a boarding pass at the airport. Some passengers may be required to check in at the airport ticket counter, in which case the fee will be waived. Airport check in closes forty-five minutes before flight time.

Does Allegiant offer any kind of medical exceptions?show details

In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not allow exceptions to any policy.

There are a couple of options that are available:

Cancel your itinerary
Change the date(s) of travel

Does Allegiant offer bereavement fares or exceptions to its refund policy for bereavement?show details: In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer bereavement discounts or exceptions to any policy.
We apologize for any inconvenience this may cause.
There are a couple of options that are available:
1. Cancel your itinerary
2. Change the date(s) of travel
You can receive a full refund of your ticket purchase if you cancel online or notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.
There are no change fees to change your dates of travel if you purchased Trip Flex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.

Does Allegiant offer military discounts?show details: Yes! Please visit Allegiant Honors for details about military discounts.

Does Allegiant offer Travel Protection?show details: Yes. Allegiant customers may protect their travel from change and cancellation penalties by protecting their trip with Trip Flex (for a nominal fee).

Does Allegiant participate in TSA Pre Check Program?show details: Yes! Allegiant participates in TSA Pre ✔® program for expedited security screening at select airports nationwide. With TSA Precheck®, there’s no need to remove shoes, belt, or light jacket. Liquids and computers stay in your bag.
Passengers with a Known Traveler Number (KTN) may enter it on the Traveler Information page of the booking path when making a new reservation. Please ensure that the name, date of birth, and other identifying information submitted on the reservation is an exact match to what was provided during enrollment with any of the Department of Homeland Security (DHS) trusted traveler programs.

How can I ensure that Allegiant emails make it to my inbox?show details: A user should definitely include us on their "Safe Senders" list. Click here to learn how to add us.

How do I apply my vouchers when I am booking a new itinerary online?show details: Credit vouchers (CR) and Dollar Off (DO) vouchers can be applied online as a form of payment at check out. Look for a link labeled ’Apply an Allegiant Voucher’ on the payment page. Enter your voucher number and click ‘Apply Voucher.’

How do I find out about special deals and promotions?show details: To be the first to know about Allegiant Air's special deals and promotions, simply sign up for the Allegiant deals newsletter.

I have canceled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?show details: Credit vouchers (CR) and Dollar Off (DO) vouchers can be applied online as a form of payment at check out. Look for a link labeled ’Apply an Allegiant Voucher’ on the payment page. Enter your voucher number and click ‘Apply Voucher.’

What is Trip Flex?show details

Trip Flex lets you make a one-time change to the date, flight or destination of your reservation, within certain guidelines, with no change fees or cancel fees! Trip Flex may only be purchased at the time of booking. Sorry, Trip Flex cannot be added to pre-existing reservations. Customers are responsible for any change in price for air, hotel, auto, etc. Trip Flex customers who cancel travel will receive a non-refundable credit voucher good for travel on Allegiant to be completed within one year of the date the original itinerary was booked.

Details:
With Trip Flex, you can change your itinerary once or even postpone your trip without paying change fees of $75 each way per passenger. We know that life can be full of surprises. For a nominal fee, Trip Flex gives you the ultimate peace-of-mind should something unexpected force you to change your travel plans.

Make a change once to your reservation (date, flight, or destination) with no additional fees.
You will be responsible for any change in price of airfare, hotel room, rental car or similar travel products but your airline reservation change fees will be waived.
Modify your itinerary once, up to 1 hour prior to departure for airline ticket purchases, and up to 72 hours prior to departure for air/hotel package purchases.
While a one-time change or cancellation is permitted, your itinerary is non-refundable.

Exceptions to this cancellation and refund policy may include bookings related to special promotions and sales and on some holiday travel dates which are non-refundable. Still not sure Trip Flex is right for you? You can cancel Trip Flex and receive a full refund up to 24 hours after the original purchase if no modifications have been made to your itinerary.

What is your refund policy? How much will it cost to cancel my reservation?show details: Qualifying itineraries can be canceled without penalty within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel, auto, activities or services, baggage and seat fees, related booking fees, carrier charges, and taxes are non-refundable.
If you do choose to cancel or change your reservation, any remaining credit will be issued in the form of a travel voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change your reservation, and whether you have purchased Trip Flex travel protection with your tickets.
No credit will be issued if you miss your flight and don’t show up at the airport (‘no-show’), or for cancellations or date changes made to reservations without Trip Flex within 7 days of departure.
Most reservations can be canceled online. Go to Manage Travel, select the “Cancel Trip” option in your Trip Summary, and follow the easy prompts.
You will be shown the exact amount of any credit due prior to confirming your trip cancellation.
Eligible refunds will be issued to the original form of payment within 5 to 7 days. All credit refunds will be done in the original currency of purchase (USD).
If a credit is due, we’ll email an Allegiant travel voucher which can be used online towards your next reservation (as long as travel is completed within one year of the initial booking date).
Please visit the Terms and Conditions for further details.

When will you announce new dates or routes?show details: Can’t find your favorite route on the flight calendar? Some flight routes are seasonal. Click here to view the interactive route map.
Sign up for email notifications to be the first to find out about deals, upcoming schedule extensions and route announcements!

Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.show details: A receipt with confirmation of your itinerary was sent to the email address provided when you booked your travel.
To find your confirmation number online, visit the Manage Travel section of the Allegiant Web site, and select the “Credit/Debit” tab option. Enter your name, date of departure, and the last 4 digits of the card used for payment for immediate access to your trip details.
Trying to check in? You can access your reservation using the last 4 digits of your payment card by visiting Online Check In starting 24 hours prior to scheduled departure.
Don’t see your upcoming trip in your Allegiant account? To protect your privacy, unless you were logged in at the time you make a new reservation, we won’t automatically add a trip to your account. You can add an existing reservation to your account by signing in and following the easy prompts.

Why don’t you fly every day?show details: As you may have noticed, we don’t do things like every other airline. We are able to offer you ultra-low fares because we only fly when people want to go. No extra flights to fill up. No fares to raise to make up the difference. That’s why some of our routes are seasonal. And that’s how we provide you non-stop service to your favorite destinations at our unbeatable prices.
Allegiant typically publishes flights 6 to 9 months in advance. When searching for flights on our website calendar, look for the available dates in bold. If the date is not bolded, there are no flights scheduled on that day.
Some flight routes are seasonal. Click here to view the interactive route map.
To learn when Allegiant will fly to your favorite city, sign up for email notifications to be the first to find out about deals, upcoming schedule extensions and route announcements!

Will I be receiving paper tickets in the mail?show details: No. Allegiant is a ticketless (or e-ticket) airline. You will receive a confirmation via e-mail and can always visit Manage Travel to view, print, email or make changes to your itinerary.

Will I have to pay extra to change or cancel my reservation?show details: Qualifying itineraries can be canceled for a refund without penalty within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel, auto, activities or services, baggage and seat fees, related booking fees, carrier charges, and taxes are non-refundable.
If you do choose to cancel or change your reservation more than 24 hours after having booked it, any remaining credit will be issued in the form of a credit voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change your reservation, any differences in fare, and whether you have purchased Trip Flex travel protection with your tickets.
No credit will be issued if you miss your flight and don’t show up at the airport (‘no-show’), or for cancellations or date changes made to reservations without Trip Flex within 7 days of departure.
Most reservations can be canceled online. Go to Manage Travel, select the “Cancel Trip” option in your Trip Summary, and follow the easy prompts.
You will be shown the exact amount of any credit due prior to confirming your trip cancellation.
Eligible refunds will be issued to the original form of payment within 5 to 7 days.
If a credit is due, we’ll email an Allegiant travel voucher which can be used online towards your next reservation (as long as travel is completed within one year of the initial booking date). Credit vouchers can also be accessed via your myAllegiant™ Account.
Please visit the Terms and Conditions for further details.

Seating, Checking-In & Boarding

Are there reasons to purchase additional seating?show details: Yes. Our mission and responsibility per our Contract of Carriage is to provide safe and comfortable air transportation for each and every customer. Passengers wishing to secure a musical item, a child restraint device for an infant, etc., must purchase an additional ticket. Please visit our Customer of Size FAQ section for information regarding seating requirements.

Are there seating restrictions for travelling with a portable oxygen concentrator?show details: That depends.
YES, If you are traveling with a POC or medical device that you intend to use during flight, plan to be seated in a window seat. You may sit in the middle or aisle seat, only if the other seats in your row are unoccupied.
NO, if you are traveling with a medical device that you do not intend to use on board, you can stow your device and there are no seating restrictions, although all passengers seated in an exit row must meet exit row seating criteria.

Can I sit in an exit row?show details

Federal Regulations require that all passengers seated in an exit row meet the following requirements:

Is an adult, at least 15 years of age or older.
Is able to clearly read, speak and give instructions in English.
Is willing and able to assist the crew in the case of an emergency.
Is physically able to open an exit door, to lift and stow a 50 lb. window exit, and to quickly activate the evacuation slide and help others off of it.
Is not directly responsible for any other passenger on board.
Is not traveling with a cane, wheelchair, crutches, or assistive device.
Does not require a seat belt extension due to the hazard of entanglement.
Is able to see well enough to perform the listed duties without the assistance of visual aids. (Eyeglasses and contacts are okay.)
Is free from injury or any condition that might cause harm if called upon to perform one or more of the listed duties.
Is not travelling with a pet or service animal.

Do I need to buy a seat or will I be assigned a seat?show details

The choice is yours.

When you check in for your flight, (whether online or at the airport), you will be assigned a seat by our system at no cost.
If you check in online, you will be able to view your assigned seats and upgrade if desired.
You can change or purchase seats on an existing reservation by visiting Manage Travel or downloading the Allegiant App for iPhone or Android.
Seat assignments cannot be changed at the airport or once a boarding pass has been printed.

Do I need to check in for my flight? How do I get my boarding passes?show details: Yes. All passengers must check in prior to scheduled flight departure.
Advanced check in is available 24 hours prior to, and up until forty-five minutes before scheduled flight departure. (We’ll send an email 24 hours before take-off to remind you!)
Plan to bring a printed paper boarding pass with you to the airport or use the free and paperless Allegiant mobile app. (Don’t forget to bring your government-issued ID as well.)
There are 3 ways to check in for your flight: mobile, online, or at the airport.
Mobile Check-In via the Allegiant App (FREE):
Download the latest version of the free Allegiant App for iPhone and Android to check in using your mobile phone for convenient, paperless boarding passes. You’ll have the chance to double check your seat assignments and bag reservations during mobile check in starting 24 hour before departure. It's easy!
Online Check-In (FREE):
You can check in online starting 24 hours before your flight by visiting Online Check-In. Be sure to verify your seat assignments and bag reservations before you print your paper boarding pass(es).
At Airport Boarding Pass Print Out ($5 per Boarding Pass):
Remember, there is a $5 fee per boarding pass to have an agent print a boarding pass at the airport. Some passengers may be required to check in at the airport ticket counter, in which case the fee will be waived. Airport check in closes forty-five minutes before flight time.
Verify your Seat Assignments and Bag Reservations in advance:
If you did not purchase reserved seats, seats will be automatically assigned by our system during check in starting 24 hour before departure and ending forty-five minutes before departure.
During advanced check in (mobile and online), you will be prompted to verify your bag reservations and seat assignments. You can easily make changes as long as alternate seats are available and as long as you haven’t already printed or downloaded your boarding pass(es).
Visit Manage Travel to reserve assigned seats and pre pay for your bag reservations before the online check-in window opens at 24 hour prior to departure.
At the airport:
Please arrive at the airport at least 2 hours prior to your scheduled flight departure. Plan to be completely checked in, through airport security and at the departure boarding gate at least one hour before your flight.
All passengers over the age of 18 must present an acceptable form of identification such as a driver’s license or passport. Click here for the TSA’s latest list of acceptable forms of ID.
Minors traveling alone may be requested to present their birth certificate or other identification with birthdate as proof of age.
If you have your boarding pass, have paid for your carry-on bag reservation, and are not traveling with checked luggage, proceed through TSA airport security to your boarding gate.
For passengers checking luggage, checked bags must be brought to the airport ticket counter or bag drop at least one hour (and no greater than four hours) before flight departure.
If you need an agent to print your boarding pass, locate the Allegiant airline ticket counter and present your confirmation number and a government-issued photo ID such as a driver's license or passport (click here for the TSA’s latest list of acceptable forms of ID). A small fee will apply.

Do I need to confirm my reservation 24 hours prior to departure?show details: No, there is not a need to confirm your reservation prior to departure.
All passengers must Check In and get a boarding pass prior to flight departure.
How to check in for your flight and get a boarding pass:
Online Check-In (FREE):
You can check in online starting 24 hours before your flight by visiting Online Check-In. Be sure to verify your seat assignments and bag reservations before you print your paper boarding pass(es).
Mobile Check-In via the Allegiant App (FREE):
Download the latest version of the free Allegiant App for iPhone and Android to check in using your mobile phone for convenient, paperless boarding passes. You’ll have the chance to double check your seat assignments and bag reservations during mobile check in starting 24 hour before departure. It's easy!
At Airport Boarding Pass Print Out ($5 per Boarding Pass):
Remember, there is a $5 fee per boarding pass to have an agent print a boarding pass at the airport. Some passengers may be required to check in at the airport ticket counter, in which case the fee will be waived. Airport check in closes forty-five minutes before flight time.

Does Allegiant offer first-class seating?show details: Allegiant is a leisure airline equipped with an all-coach configuration. For your comfort, on select flights, Giant Seats and Legroom+ seating options are available for purchase.

How do I check in at the airport if I am traveling with an FAA approved respiratory device (POC) or medical device?show details

Notify an agent at the ticket counter or at the gate that you are traveling with an FAA approved POC or other medical device at least 45 minutes prior to scheduled departure.
Prior to boarding, an Allegiant agent will verify the POC or other medical device to ensure safe stowage onboard the aircraft. Medical devices travel free of charge, if they are self-contained and not comingled with personal items.
Although pre-boarding is not required, we strongly recommend passengers pre-board to allow extra time to safely stow your device.

How do I reserve a seat or add a bag to my itinerary?show details: Log into Manage Travel or downloading the Allegiant App for iPhone or Android. From there, you can add a seat, add a bag or upgrade to Priority Access.

I am unable to check in online and have been instructed to check in at the airport.show details: For your convenience, advanced check-in is available online and via the Allegiant mobile starting 24 hours before scheduled flight departure.
During check in, you will be able to confirm your seat assignment(s) and baggage selections.
Check in (whether online, mobile, or at the airport) closes 45 minutes prior to departure. Checked baggage must be dropped off at the airline ticket counter at least 45 minutes , and no more than 4 hours, before departure.
Please plan to be completely checked in, through airport security, and in the departure boarding gate area one hour before departure time.
Remember, wait times at airport security may vary. All passengers should plan to arrive at the airport at least 2 hours before scheduled flight departure.

My ticket confirmation says that my seat is "not assigned". What does this mean?show details: Passengers who have not purchased a seat assignment -- "Not assigned" -- will be assigned a seat by our system at no cost upon check-in. You can view your assigned seats during online check-in starting 24 hours before flight departure.
The availability of seats together cannot be guaranteed and seat assignments cannot be changed at airport check-in. If you would like to change or purchase reserved seats, simply log in to Manage Travel or the Allegiant App for iPhone or Android to select seats before you check-in online or get to the airport. Once your boarding pass has been printed, you cannot make changes.

What kind of identification do I need to bring with me to the airport?show details: The Transportation Security Administration (TSA) requires photo identification for all passengers over the age of 18, as well as for all passengers under the age of 18 who are traveling alone.
This photo identification must be issued by a state or national government (such as a driver's license or passport).
Failure to provide proof of age will result in denied boarding.
For more information, please visit the TSA website.

What time should I arrive at the airport for my flight?show details: Allegiant recommends arriving at the airport at least two (2) hours prior to scheduled flight departure.

Please plan accordingly so that you are checked in for your flight, through airport security, and at the boarding gate at least one hour before scheduled flight departure.

Passengers with checked baggage must check in at the the airport ticket counter at least forty-five minutes before flight departure.

Will my family be seated together?show details: If you want to ensure that your party is seated together, we do recommend reserving seats in advance. While we will do our best to accommodate families, the availability of seats together cannot be guaranteed.
How to reserve seats: You can reserve a seat for a nominal fee when you make your reservation or by visiting Manage Travel or downloading the Allegiant App for iPhone or Android at any time up until you print or download your boarding passes for your flight. Due to FAA safety regulations exit row seating is not available to families with children under 15 years of age and/or passengers with special service requests. (see exit row seating requirements)
If you choose not to reserve a seat: At check in, whether online, via the Allegiant App for iPhone and Android, or at the airport, our system will assign you a seat from the remaining available seats on the plane. Online check-in is available starting 24 hour before flight departure. It's easy. When you check-in online, you can view your assigned seats. If you want to change your seat, simply visit Manage Travel and reserve a different seat for your flight.
Please be sure to verify your seat assignments in advance of checking in. Once you have downloaded or printed a boarding pass or checked in at the airport, your seat assignment cannot be changed.

Traveling With Children

Can I book a reservation online for my child traveling alone?show details: Children between the age of fifteen (15) years old and seventeen (17) years old can be booked online with no extra fees. Children fourteen (14) years and younger must be accompanied by an adult fifteen (15) or older. Allegiant does not offer unaccompanied minor services. View Traveling with Children for more information.

Can I still bring a carry-on bag if I also have a stroller and a purse?show details: Yes, each passenger may bring one carry-on bag and one personal item in addition to necessary medical and assistive devices (including strollers), one jacket or coat, a small umbrella, food for consumption en route and/or a diaper bag. There is a fee to bring a carry-on bag which must not exceed the maximum carry-on bag size.

Can I take a stroller and car seat to the boarding gate?show details: One (1) infant stroller and one (1) infant or child safety seat will be checked at the ticket counter for each fare–paying passenger at no charge.
Alternately, each fare-paying passenger is allowed to take one stroller and one car seat to the boarding gate. If the stroller or car seat is taken to the gate, it will be "Gate Checked". This means that it will be stowed in the cargo hold of the aircraft and can then be picked up at gate side upon reaching the aircraft's final destination.

If I have a stroller, do I have to pay for that? Can I pick it up at the gate/jetway at my destination?show details: There is not a fee to gate check a stroller. Strollers will be delivered to the gate/jetway upon arrival.

What are the ages and restrictions for a Lap Child?show details: There are two options for reserving flights with children who are between fifteen (15) days old and under the age of twenty-four (24) months old:
Option 1: As a ticketed passenger with his or her own seat, seated in an FAA-approved car seat.
Option 2: As a lap child on the lap of an adult passenger on the same reservation who is fifteen (15) years of age or older.
You will be prompted for your preference during the online booking process. Choices are available when you enter the child’s age on the homepage when you are making a reservation.
Proof of age, such as birth certificate, is required upon request.
View Traveling with Children for more information.

What are the ages and restrictions for children and minors?show details: Allegiant does not offer unaccompanied minor services.
Children fourteen (14) years and younger must be accompanied by an adult fifteen (15) or older.
View Traveling with Children for more information.

What are the requirements for photo identification for children?show details: The FAA requires all passengers over two (2) years of age to sit in their own seat. Upon request, Allegiant may require a certified copy of a birth certificate as proof of age for children between fifteen (15) days and twenty-four (24) months of age. TSA requires government-issued identification for all passengers over eighteen (18) years of age. If a passenger appears to be eighteen (18) years of age, it is recommended they bring photo identification. Allegiant requires age verification for all passengers under the age of 18 who are traveling alone. Failure to provide proof of age will result in denied boarding. Photo identification must be issued by a state or national government (such as a driver license, state issued identification cards, or passport). Individuals without government-issued identification may be required to undergo additional security screening. Click here for the TSA’s latest list of acceptable forms of ID.

What kind of car seat or child restraint device is acceptable?show details: Convertible-type car seats designed for forward or backward installation in a forward-facing aircraft seat. Many of these carry the FMVSS.213 insignia and/or language indicating that they are "approved for use in motor vehicles and on aircraft." Any child restraint device manufactured between January 1, 1961 and February 25, 1985, must have the following label: "This child restraint device conforms to all applicable federal motor vehicle safety standards." Any child restraint device manufactured since February 26, 1985, must have both of the following labels: "This child restraint device conforms to all applicable federal motor vehicle safety standards" and "This restraint is certified for use in motor vehicles and aircraft." Child seats are not permitted in exit rows
Please view Airline, Aircraft & Airports for minimum and maximum seat widths by aircraft type.

What kind of harness-type devices are approved by the FAA?show details: At this time, the FAA has approved only the AmSafe Aviation CARES, which is appropriate for children weighing between 22 and 44 pounds. The AmSafe Aviation CARES must have a label indicating "FAA Approved in Accordance with 14CFR 21.305(d), Approved for Aircraft Use Only."

Will my family be seated together?show details: If you want to ensure that your party is seated together, we do recommend reserving seats in advance. While we will do our best to accommodate families, the availability of seats together cannot be guaranteed.
How to reserve seats: You can reserve a seat for a nominal fee when you make your reservation or by visiting Manage Travel or downloading the Allegiant App for iPhone or Android at any time up until you print or download your boarding passes for your flight. Due to FAA safety regulations exit row seating is not available to families with children under 15 years of age and/or passengers with special service requests. (see exit row seating requirements)
If you choose not to reserve a seat: At check in, whether online, via the Allegiant App for iPhone and Android, or at the airport, our system will assign you a seat from the remaining available seats on the plane. Online check-in is available starting 24 hour before flight departure. It's easy. When you check-in online, you can view your assigned seats. If you want to change your seat, simply visit Manage Travel and reserve a different seat for your flight.
Please be sure to verify your seat assignments in advance of checking in. Once you have downloaded or printed a boarding pass or checked in at the airport, your seat assignment cannot be changed.

Traveling With Pets

Can I bring my pet on-board?show details: Yes, Allegiant welcomes domestic dogs and cats to travel with you in the cabin. Please visit our Travel/FAQ’s page specific to pets.

Can my child who is at least 15 years old, traveling alone bring a pet on-board?show details: Yes

Is there a fee to bring a pet in the cabin?show details: Yes, there is $100.00 each way fee to travel with your pet. Please visit our Pet-in-Cabin policy page for further information.

myAllegiant Rewards™

Are there any blackout dates or locations for myAllegiant™ redemptions?show details: There are no blackout dates or locations on redemptions. Your myAllegiant™ points can be used on any flight, hotel stay, car rental, destination attraction booked through Allegiant.com including taxes and fees.

Can I apply the Buy One Get One to an existing purchase?show details: The Buy One Get One Airfare offer is not retroactive or valid for existing itineraries that have already been purchased, ticketed or flown.

Can I earn myAllegiant™ points for a Buy One Get One purchase?show details: Yes, myAllegiant™ points will be earned when the Buy One Get One itinerary is purchased with the member’s Allegiant World Mastercard®.

Can I merge the points in my account with another myAllegiant™ World Mastercard® holder?show details: No, myAllegiant™ points cannot be combined, accrued or transferred from multiple accounts except in the case of a Member with a secondary card whose points will accrue to the primary Member’s account.

Can I purchase a Buy One Get One itinerary as a gift for someone?show details: Yes, you can give your companion fare to anyone as long as the myAllegiant™ member is one of the passengers on the same itinerary.

Can I redeem myAllegiant™ points for a Buy One Get One itinerary?show details: No, myAllegiant™ points cannot be redeemed for a Buy One Get One purchase.

Can I redeem myAllegiant™ points for different types of rewards?show details: You can redeem points for Allegiant flights, hotel stays and car rentals booked through Allegiant.com. Redemptions start at just 1 point up to the full purchase price of an itinerary on Allegiant.com.

Do the points I earn ever expire?show details: Points remain in your account as long as you are an Allegiant World Mastercard® holder with an account in good standing and use your card to make a retail purchase on the card at least once every 12 months.

How do I access the benefits of my Allegiant World Mastercard®?show details: Allegiant World Mastercard® holders must either link their existing myAllegiant™ account with their Allegiant World Mastercard® or create a new myAllegiant™ account. For further instruction click here.

How do I address point discrepancies?show details: You must notify Allegiant of any point discrepancies in your account within 6 months of the posting date of the transaction for which the adjustment is sought via Allegiant.com or myAllegiant™ Member Services. Bank of America should be contacted directly for any credit card billing questions or disputes.

How do I book a Buy One Get One itinerary?show details: A Buy One Get One (BOGO) Airfare itinerary must be purchased via phone with a myAllegiant™ Member Services agent. Buy One Get One airfare cannot be purchased on Allegiant.com. For myAllegiant™ Member Services, call 702-800-2088 from 5 a.m. PT to 8 p.m. PT, Monday through Friday.

How do I contact myAllegiant™ Member Services?show details: For myAllegiant™ Member Services, call 702-800-2088 from 5 a.m. PT to 8 p.m. PT, Monday through Friday.

How do I create a new myAllegiant™ account?show details: To create a myAllegiant™ account, Click here.

How do I earn myAllegiant™ points?show details

myAllegiant™ points can be accrued by:

Using the Allegiant World Mastercard® for qualifying purchases as detailed in the cardholder Program Rules provided by Bank of America.

How do I know I have received my points?show details: You can check your point status online 24/7 by logging in to your myAllegiant™ account on Allegiant.com and clicking on ‘Points’. You can also contact myAllegiant™ Member Services. Please allow 6 weeks after your Allegiant World MasterCard® account billing cycle has ended for points to be credited to your account.

How do I link my Allegiant World Mastercard® with my existing myAllegiant™ account?show details: Click here or visit Allegiant.com to ‘Log in’ to your existing myAllegiant™ account. Click on the ‘link my card’ option. You can then link your card to your existing myAllegiant™ account’.

How do I redeem my points for rewards?show details: Members must have linked their Allegiant World Mastercard® with their myAllegiant™ account and be logged in on Allegiant.com in order to redeem points for a reward. Points can be redeemed on the payment page of Allegiant.com. Rewards can only be redeemed on Allegiant.com.

How do I update my profile information in my ‘myAllegiant™’ account?show details: You can update your account information at any time by logging into your account at Allegiant.com. After signing in, click on “Profile” and proceed to update your information.

How will I receive my tickets and travel confirmations for a Buy One Get One purchase?show details: You will get a confirmation of your purchase via email. You will not receive paper tickets in the mail.

Is there any other reason that I would lose points I have earned?show details: If your Allegiant World Mastercard® account is closed for any reason, any unused points in your myAllegiant™ account will be forfeited.

What are the criteria for Buy One Get One airfare?show details

Four or more hotel nights or seven or more rental car days must accompany the member’s flight purchase and be booked through Allegiant.
The Member’s full itinerary must be purchased with the member’s Allegiant World Mastercard® through Allegiant and the member must be a passenger on the itinerary
The free airfare itinerary must match the itinerary of the member/Allegiant World Mastercard® holder
Itineraries for both tickets must be booked, purchased and ticketed at the same time through Allegiant

What do I do if I have earned points that do not appear on my account after the 6 week time period?show details: If you review your account balance and determine you were not credited points correctly for qualified purchases or other point earning transactions, please contact myAllegiant™ Member Services.

What flight benefits do I receive by holding the Allegiant World Mastercard®?show details: myAllegiant™ members receive Complimentary Priority Boarding and One Free Beverage every time they fly Allegiant when they show their Allegiant credit card to the gate agent upon boarding and/or the flight attendant upon ordering a beverage.

What if I need to cancel a Buy One Get One purchase?show details: A cancellation of any part of the purchased itinerary will result in a cancellation of the full itinerary for both the member and the companion. You can cancel your reservation within 24 hours of purchase for a full refund through myAllegiant™ Member Services. After 24 hours, purchases are non-refundable. A credit voucher good for future travel will be issued for qualifying changes/cancellations.

What if I need to cancel a reward redemption?show details: Itinerary cancellations must be in accordance with Allegiant’s standard policy. Points redeemed for itineraries which are subsequently canceled will not be returned to a member’s account but rather a credit voucher will be issued for the reward itinerary value. Such voucher will contain an expiration date based on date of issuance.

What if I need to make a change to my Buy One Get One itinerary?show details: To make changes, please call myAllegiant™ Member Services at 702-800-2088 from 5 a.m. PT to 8 p.m. PT, Monday through Friday.

What is Buy One Get One Airfare?show details: myAllegiant™ members have the ability to get one free companion airfare per purchased itinerary every time the qualifying criteria are met. Buy One Get One itineraries must be booked through myAllegiant™ Member Services.

Who is eligible for a Buy One Get One airfare?show details: Allegiant World Mastercard® holders with an account in good standing*.
*as defined by the Allegiant World Mastercard Program Rules from Bank of America

Who is eligible to access the benefits of myAllegiant Rewards™?show details: Individuals who are Allegiant World Mastercard® holders may participate in the myAllegiant Rewards™. Corporations, groups and other entities are not eligible to participate in the program.

FAQ Content

Airline, Aircraft & Airports

Baggage

Flight Disruptions

In Flight Refreshments & Services

Manage My Travel

Passengers with Special Needs

Reservations and Ticketing

Seating, Checking-In & Boarding

Traveling With Children

Traveling With Pets

myAllegiant Rewards™

Company

New Reservations

Manage Travel

Policies, Terms & Legal