FAQ Content

Airline, Aircraft & Airports

About Allegiantshow details
Can we purchase our tickets at the airport?show details
How do I contact customer service?show details
To which airports and cities does Allegiant fly?show details
What type of aircraft does Allegiant fly?show details
Where can I find airport parking information?show details
Where is the airport located and how do I get there?show details

Allegiant Stadium Football Fan Packages

An emergency weather advisory occurred. Can I reschedule my flight?show details
Can I add a person to my Allegiant Stadium package?show details
Can I add another flight or another stop to my package?show details
Can I apply a travel voucher when paying for an Allegiant Stadium package?show details
Can I bring a camera to Allegiant Stadium?show details
Can I bring outside food and beverage into Allegiant Stadium?show details
Can I cancel an Allegiant Stadium travel package?show details
Can I cancel my car (if selected) without cancelling my whole package?show details
Can I cancel my hotel without cancelling my whole package?show details
Can I cancel only one person on my Allegiant Stadium package?show details
Can I change my package selections?show details
Can I change the dates of my hotel booking?show details
Can I change the name on the package reservation?show details
Can I choose different origin airports for travelers in one reservation?show details
Can I get a military discount on Allegiant Stadium packages?show details
Can I get a refund if there has been a death in the family?show details
Can I get a refund on my package purchase if I cancel?show details
Can I select seats for the game in different sections?show details
Can I upgrade my package selections at a later date?show details
Can I walk to Allegiant Stadium from the Strip?show details
Do I have to be vaccinated to attend a game at Allegiant Stadium?show details
How do I get to Allegiant Stadium?show details
How will I receive my tickets for the game at Allegiant Stadium?show details
I need to change my travel plans. How will that affect my package?show details
If Allegiant cancels or reschedules my flight, how will I get a new one to make it to the game on time?show details
Is tailgating permitted at Allegiant Stadium?show details
Is there a bag check at Allegiant Stadium?show details
Is there a rideshare drop-off/pick-up location at Allegiant Stadium?show details
What can I bring into Allegiant Stadium?show details
What can’t I bring into Allegiant Stadium?show details
What forms of payment are accepted at Allegiant Stadium?show details
What time do Allegiant Stadium gates open for entry?show details
What’s included with an Allegiant Stadium Football Fan Package?show details
What’s the bag policy at Allegiant Stadium?show details
When will I receive my tickets for games at Allegiant Stadium?show details
Where can I buy a parking pass for Allegiant Stadium?show details
Where can I purchase an Allegiant Stadium Football Fan Package?show details
Where is Allegiant Stadium?show details

Allways Rewards™

1. How do I create a new Allways Rewards™ account?show details
1a. I was a myAllegiant member, do I now have an Allways account?show details
1b. If I have two accounts, can I merge them?show details
1c. How do I update my personal account information?show details
1d. What do I do if I forget my password?show details
1e. How do I access my points and benefits?show details
1f. What are my points worth? What is the conversion rate?show details
1g. Do I get an account statement?show details
1h. How do I contact customer care?show details
1i. Can I save my payment method in my Allways™ account?show details
1j. Can I use a different payment method even though I have saved my preferred credit card in my profile?show details
2. How can I see how many points I have earned?show details
2a. How do I earn my points?show details
2b. Can I earn points on tickets that I purchase for other passengers?show details
2c. Will I earn points on bookings made before launch?show details
2d. How many points do I earn per transaction?show details
2e. Can I purchase points as a gift for someone?show details
2f. Can I merge the points in my account with another Allways Rewards™ account holder?show details
2g. Do I earn points on taxes and fees?show details
2h. Do discounts based on a promotion code, or use of a voucher impact the number of points I earn?show details
3. When are my points credited to my account?show details
3a. How do I know that I have received my points?show details
3b. What happens if I cancel a purchase that I was expecting to earn points on?show details
3c. How long after my purchase are my points available for use?show details
3d. What do I do if I have earned points that do not appear in my account after the 72-hour period?show details
3e. Do my points ever expire?show details
3f. What is considered activity?show details
3g. Is there any reason that I could lose points that I have earned?show details
3h. How do I address point discrepancies?show details
4. How do I redeem my points?show details
4a. Is there a minimum of how many points I can redeem at once?show details
4b. Are there any blackout dates or locations for my Allways Rewards™ redemptions?show details
4c. What can I redeem my points on?show details
4d. Can I redeem my points elsewhere?show details
4e. Can I redeem points on taxes and fees?show details
4f. Can I use my points for any extras on my booking?show details
4g. Can I use my points when I book a hotel or car through Allegiantair.com?show details
4h. What happens if I cancel a purchase for which I redeemed points?show details
5. Are there added benefits to having an Allegiant World Mastercard®?show details
5a. Where can I see all of the benefits offered to me with my Allegiant World Mastercard®?show details
5b. What flight benefits do I receive by holding the Allegiant World Mastercard®?show details
5c. As an Allegiant World Mastercard® holder, do the points I earn ever expire?show details
5d. What do I do if I have earned points with my Allegiant World Mastercard® that do not appear on my account after the 6-week period?show details
5e. How do I contact Card Member Services?show details
6. What is a Buy One Get One airfare?show details
6a. How do I book a Buy One Get One (BOGO) itinerary?show details
6b. Who is eligible for a Buy One Get One airfare?show details
6c. What are the criteria for Buy One Get One airfare?show details
6d. Can I redeem Allways™ points for a Buy One Get One itinerary?show details
6e. Can I purchase a Buy One Get One itinerary as a gift for someone?show details
6f. Can I apply the Buy One Get One to an existing purchase?show details
6g. Can I earn Allways™ points for a Buy One Get One purchase?show details
6h. How will I receive my tickets and travel confirmation for a Buy One Get One purchase?show details

Baggage

About the process for boarding with a battery operated device.show details
Are there items I am restricted from bringing in my luggage? Can I pack liquid in my carry-on bag?show details
Can I bring my rollaboard suitcase as a carry-on bag?show details
Can I cancel my bundle?show details
Can I change what’s included in a bundle?show details
Can I purchase additional bags if I get a bundle?show details
Can I purchase or upgrade a bundle at a later date?show details
Can I send cargo?show details
Can I still bring a carry-on bag if I also have a stroller and a purse?show details
Can I take a stroller and car seat to the boarding gate?show details
Can I transport fireworks?show details
Can I travel with a firearm?show details
Can I upgrade my seat if I get a bundle?show details
Does Allegiant offer military discounts?show details
Examples of additional items that are allowed on the aircraft, in addition to the free baggage allowance, include:show details
How do I report damaged baggage?show details
How do I report lost baggage?show details
How do I travel with fish or game meat?show details
I carry a big purse. Will I be charged a fee to bring that on board or can it count as my personal item?show details
I have filed a baggage claim, what are the next steps?show details
I need to change my travel plans. How will that affect my bundle?show details
I use a walker/cane. Will I have to pay to bring it with me?show details
If I have a stroller, do I have to pay for that? Can I pick it up at the gate/jetway at my destination?show details
If I have to check my carry-on bag at the gate or jetway, can I pick it up at the jetway on arrival?show details
If I have to check my carry-on bag in the hold, how can I guarantee it will be on board?show details
Is there a fee to bring a checked bag or a carry-on bag?show details
Is there an advantage to paying for my bags in advance?show details
My bag was delayed. How do I submit receipts for interim expense reimbursement?show details
My carry-on bag’s total dimensions fit within the total dimensions allowed, but not exactly the same. Can I still bring it on board?show details
What are bundles?show details
What are some examples of a Personal Item?show details
What are the requirements for traveling with my Smart Bag/Luggage?show details
What are the restrictions and requirements for carry–on baggage?show details
What are the restrictions and requirements for checked baggage?show details
What happens if I board and there isn’t room for my carry-on luggage?show details
What kind of car seat or child restraint device is acceptable?show details
What type of sporting equipment can I bring when I travel?show details
Where can I find items left on a plane or in the terminal?show details
Why is it better to buy a bundle?show details

Face Covering Policy

Am I required to wear a face covering?show details
Are Allegiant employees required to wear face coverings?show details
Can I remove my face covering to eat, drink, or take oral medication?show details
Can I wear a bandana?show details
Can I wear a face mask with a valve?show details
Can I wear a face shield instead of a face mask?show details
Can I wear a neck gaiter?show details
Do children have to wear a face covering?show details
Do I have to wear a face covering at the airport?show details
Does Allegiant provide face coverings?show details
What if I choose not to wear a face covering?show details
What should I do if I have a disability that prevents me from removing a face covering without assistance?show details
What should I do if I have a medical condition that prevents me from wearing a face covering?show details

Flight Disruptions

A weather advisory was issued for my flight. Can I reschedule my flight?show details
How is it possible that my flight was canceled or diverted due to weather when the weather looks fine?show details
How is it possible that my flight was delayed due to weather when other planes are taking off?show details
If my flight is canceled or rescheduled, will Allegiant purchase a ticket on another airline for me?show details
It looks like there may be stormy weather on the day of my flight. What should I do?show details
My flight has been canceled. What do I do?show details
My flight has been rescheduled to another day. What do I do?show details
My flight was delayed, diverted to another city or returned to the origination city due to a weather advisory. Will Allegiant pay for my meals, alternate transportation or other overnight expenses?show details
What are my options if my flight is diverted to another airport due to a weather advisory?show details
What are my options if my flight is returned to its origination city due to a weather advisory?show details
What is a weather advisory?show details
What time should I arrive at the airport if my flight is delayed?show details

In Flight Refreshments & Services

Can I bring my own alcohol onboard?show details
Can I use my laptop, cell phone, or other electronic device onboard?show details
Do you serve food and drinks on your flights?show details
Does Allegiant allow smoking on their flights?show details
Does Allegiant have any kind of in-flight entertainment?show details
Is wifi available in flight?show details
What forms of payment does Allegiant allow for in-flight purchases?show details

Manage My Travel

Am I able to cancel my trip?show details
Can I add a hotel, rental car, or other product to my itinerary?show details
Can I add a person to my itinerary?show details
Can I add another flight or another stop on my trip itinerary?show details
Can I add or remove seats and bags from my itinerary?show details
Can I cancel my hotel or car rental without cancelling my whole itinerary?show details
Can I cancel only one flight on my round trip itinerary?show details
Can I cancel only one person on my itinerary?show details
Can I change the name on my reservation?show details
Can I get a refund if there has been a death in the family?show details
Can I pay monthly?show details
Can I upgrade my car rental?show details
Can I upgrade my hotel?show details
Do I have to personally check in to my hotel or can someone else do it for me?show details
Does Allegiant offer any kind of medical exceptions?show details
For what services does Allegiant charge a fee?show details
How do I apply my vouchers when I am booking a new itinerary online?show details
How do I find my voucher number?show details
How do I reserve a seat or add a bag to my itinerary?show details
I am not used to booking online. Is my credit card and personal information safe to give out over the internet?show details
I am unable to check in online and have been instructed to check in at the airport.show details
I have canceled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?show details
If I use only part of my credit voucher, will the remaining amount still be valid?show details
Is anyone able to use my voucher?show details
What forms of payment do you accept?show details
What if I want to use both a debit card and a credit card to make my purchase?show details
What if the itinerary I purchased does not show up when viewing my Open Itineraries?show details
What if the system tells me an account already exists for my email address?show details
What is your refund policy with regards to travel, hotel, and auto rental bookings? How much will it cost to cancel my reservation?show details
Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.show details
Will I have to pay extra to change or cancel my reservation?show details
Will I see how much I owe if I change my itinerary?show details
Will I see the voucher amount before I cancel my itinerary?show details

Passengers with Special Needs

About the process for boarding with a battery operated device.show details
Can I travel with liquid or compressed oxygen?show details
Does Allegiant make accommodations for passengers with peanut or other allergies?show details
Does Allegiant supply oxygen tanks for passenger use onboard?show details
How do I check in at the airport if I am traveling with an FAA approved respiratory device (POC) or medical device?show details
How do I contact the Department of Transportation to obtain a copy of 14 CFR Part 382, the rules implementing the Air Carrier Access Act?show details
How do I make a reservation for a passenger who requires Portable Oxygen?show details
How do I submit a special service request (SSR) for one or more passengers with disabilities?show details
I use a walker/cane. Will I have to pay to bring it with me?show details
I'm pregnant; will I have to purchase two seats?show details
Is there a fee to carry aboard a Portable Oxygen Concentrator or medical assistive device?show details
What are the federal regulations regarding nondiscrimination on the basis of disability in air travel?show details
What are the rules for traveling with a respiratory device?show details
What if the passenger is not able to sit upright unassisted?show details
What is Allegiant's policy for pregnant women?show details
Which type of respiratory assistance devices are approved for use onboard any Allegiant flight?show details
Will I need to purchase an extra seat if I am a passenger of size?show details

Reservations and Ticketing

Are you having difficulty booking your reservation on the web site?show details
Can Allegiant book travel for groups?show details
Can I book a reservation for another person?show details
Can I cancel a hotel only booking?show details
Can I cancel my bundle?show details
Can I cancel my hotel or car rental without cancelling my whole itinerary?show details
Can I change the dates on a hotel only booking?show details
Can I change what’s included in a bundle?show details
Can I get a refund if there has been a death in the family?show details
Can I get special discounts and deals on Allegiant Air?show details
Can I purchase additional bags if I get a bundle?show details
Can I purchase or upgrade a bundle at a later date?show details
Can I save the names of people who normally travel with me in my ‘myAllegiant™’ account?show details
Can I upgrade my seat if I get a bundle?show details
Can I use a different payment method even though I have saved my preferred credit card in my profile?show details
Can I use a different traveler name even if I pick one from the list?show details
Can Trip Flex be added to existing reservations?show details
Can Trip Flex be added to my existing itinerary?show details
Can Trip Flex be added to only one person on my itinerary?show details
Can we purchase our tickets at the airport?show details
Do I have to get a COVID vaccination to fly on Allegiant?show details
Do I have to show proof of my COVID vaccination to fly on Allegiant?show details
Do I need to book my flight in advance?show details
Do I need to buy a seat or will I be assigned a seat?show details
Do I need to confirm my reservation 24 hours prior to departure?show details
Does Allegiant offer any kind of medical exceptions?show details
Does Allegiant offer bereavement fares or exceptions to its refund policy for bereavement?show details
Does Allegiant offer first-class seating?show details
Does Allegiant offer military discounts?show details
Does Allegiant offer Travel Protection?show details
Does Allegiant participate in TSA Pre Check Program?show details
How can I ensure that Allegiant emails make it to my inbox?show details
How do I apply my vouchers when I am booking a new itinerary online?show details
How do I find out about special deals and promotions?show details
I can’t select a specific name from the list. Why?show details
I don’t see a name in the list of saved travelers. Why?show details
I don’t want to see a specific traveler in my profile anymore. What do I do?show details
I found an error and corrected a name in the list of Saved Travelers in myAllegiant account. Will this correct the booking I completed beforehand?show details
I have canceled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?show details
I need to change my travel plans. How will that affect my bundle?show details
I’m flying on other airline but purchased my hotel with Allegiant and couldn’t make the flight. Can you refund my hotel?show details
The saved credit card in my Allegiant Profile is no longer current. What do I do?show details
What are bundles?show details
What are the differences between a hotel package and hotel only bookings?show details
What is Trip Flex?show details
What is your refund policy with regards to hotel only bookings? How much will it cost to cancel my reservation?show details
What is your refund policy with regards to travel, hotel, and auto rental bookings? How much will it cost to cancel my reservation?show details
When will you announce new dates or routes?show details
Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.show details
Why don’t you fly every day?show details
Why is it better to buy a bundle?show details
Will I be receiving paper tickets in the mail?show details
Will I have to pay extra to change or cancel my reservation?show details
Will you be sending emails to my saved travelers or selling their information to third parties?show details

Seating, Checking-In & Boarding

Are there reasons to purchase additional seating?show details
Are there seating restrictions for travelling with a portable oxygen concentrator?show details
Can I cancel my bundle?show details
Can I change what’s included in a bundle?show details
Can I purchase additional bags if I get a bundle?show details
Can I purchase or upgrade a bundle at a later date?show details
Can I sit in an exit row?show details
Can I upgrade my seat if I get a bundle?show details
Do I need to buy a seat or will I be assigned a seat?show details
Do I need to check in for my flight? How do I get my boarding passes?show details
Do I need to confirm my reservation 24 hours prior to departure?show details
Does Allegiant offer first-class seating?show details
How do I check in at the airport if I am traveling with an FAA approved respiratory device (POC) or medical device?show details
How do I reserve a seat or add a bag to my itinerary?show details
I am unable to check in online and have been instructed to check in at the airport.show details
I need to change my travel plans. How will that affect my bundle?show details
My ticket confirmation says that my seat is "not assigned". What does this mean?show details
What are bundles?show details
What kind of identification do I need to bring with me to the airport?show details
What time should I arrive at the airport for my flight?show details
Why is it better to buy a bundle?show details
Will my family be seated together?show details

Traveling With Children

Can I book a reservation online for my child traveling alone?show details
Can I still bring a carry-on bag if I also have a stroller and a purse?show details
Can I take a stroller and car seat to the boarding gate?show details
If I have a stroller, do I have to pay for that? Can I pick it up at the gate/jetway at my destination?show details
What are the ages and restrictions for a Lap Child?show details
What are the ages and restrictions for children and minors?show details
What are the requirements for photo identification for children?show details
What kind of car seat or child restraint device is acceptable?show details
What kind of harness-type devices are approved by the FAA?show details
Will my family be seated together?show details

Traveling With Pets

Can I bring my pet on-board?show details
Can my child who is at least 15 years old, traveling alone bring a pet on-board?show details
Is there a fee to bring a pet in the cabin?show details

Vouchers

Are vouchers redeemable at allegiant.com?show details
Can I use multiple vouchers on the same reservation?show details
Can I use my voucher to book a hotel or car rental?show details
Do I need to be the one traveling with my voucher?show details
Does this my voucher need to be used on the same route/s that it was issued from?show details
If I don’t use all the funds on my voucher, are they lost?show details
What happens if I need to cancel a reservation booked with my credit voucher?show details