FAQ Content

Airline, Aircraft & Airports

About Allegiantshow details
Can we purchase our tickets at the airport?show details
How do I contact customer service?show details
To which airports and cities does Allegiant fly?show details
What type of aircraft does Allegiant fly?show details
Where can I find airport parking information?show details
Where is the airport located and how do I get there?show details

Baggage

Are there items I am restricted from bringing in my luggage? Can I pack liquid in my carry-on bag?show details
Are there items I am restricted from bringing on my flight to Hawaii?show details
Can I bring my rollaboard suitcase as a carry-on bag?show details
Can I send cargo?show details
Can I still bring a carry-on bag if I also have a stroller and a purse?show details
Can I take a stroller and car seat to the boarding gate?show details
Can I transport fireworks?show details
Can I travel with a firearm?show details
Does Allegiant offer military discounts?show details
Examples of additional items that are allowed on the aircraft, in addition to the free baggage allowance, include:show details
How do I report lost or damaged baggage?show details
I carry a big purse. Will I be charged a fee to bring that on board or can it count as my personal item?show details
I use a walker/cane. Will I have to pay to bring it with me?show details
If I have a stroller, do I have to pay for that? Can I pick it up at the gate/jetway at my destination?show details
If I have to check my carry-on bag at the gate or jetway, can I pick it up at the jetway on arrival?show details
If I have to check my carry-on bag in the hold, how can I guarantee it will be on board?show details
Is there a fee to bring a checked bag or a carry-on bag?show details
Is there an advantage to paying for my bags in advance?show details
My carry-on bag’s total dimensions fit within the total dimensions allowed, but not exactly the same. Can I still bring it on board?show details
What are some examples of a Personal Item?show details
What are the restrictions and requirements for carry–on baggage?show details
What are the restrictions and requirements for checked baggage?show details
What happens if I board and there isn’t room for my carry-on luggage?show details
What is the process for boarding with a battery operated device?show details
What kind of car seat or child restraint device is acceptable?show details
What type of sporting equipment can I bring when I travel?show details
Where can I find items left on a plane or in the terminal?show details

In Flight Refreshments & Services

Can I bring my own alcohol onboard?show details
Can I use my laptop, cell phone, or other electronic device onboard?show details
Do you serve food and drinks on your flights?show details
Does Allegiant allow smoking on their flights?show details
Does Allegiant have any kind of in-flight entertainment?show details
Is wifi available in flight?show details
What forms of payment does Allegiant allow for in-flight purchases?show details

Manage My Travel

A weather advisory was issued for my flight. Can I reschedule my flight?show details
Are there items I am restricted from bringing on my flight to Hawaii?show details
Can I add a hotel, rental car, or other product to my itinerary?show details
Can I add a person to my itinerary?show details
Can I add another flight or another stop on my trip itinerary?show details
Can I add or remove seats and bags from my itinerary?show details
Can I bring my pet on-board flights to Hawaii?show details
Can I bring my qualified service dog on-board flights to Hawaii?show details
Can I cancel my hotel or car rental without cancelling my whole itinerary?show details
Can I cancel only one flight on my round trip itinerary?show details
Can I cancel only one person on my itinerary?show details
Can I get a refund if there has been a death in the family?show details
Can I upgrade my car rental?show details
Can I upgrade my hotel?show details
Does Allegiant offer any kind of medical exceptions?show details
For what services does Allegiant charge a fee?show details
How can I cancel my trip?show details
How do I apply my vouchers when I am booking a new itinerary online?show details
How do I find my voucher number?show details
How do I get the debit card price? How does the debit card savings work?show details
How do I reserve a seat or add a bag to my itinerary?show details
I am not used to booking online. Is my credit card and personal information safe to give out over the internet?show details
I am unable to check in online and have been instructed to check in at the airport.show details
I have cancelled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?show details
If I use only part of my credit voucher, will the remaining amount still be valid?show details
Is anyone able to use my voucher?show details
My flight was delayed, diverted to another city or returned to the origination city due to a weather advisory. Will Allegiant pay for my meals, alternate transportation or other overnight expenses?show details
What are my options if my flight is diverted to another airport due to a weather advisory?show details
What are my options if my flight is returned to its origination city due to a weather advisory?show details
What forms of payment do you accept?show details
What if I want to use both a debit card and a credit card to make my purchase?show details
What if the itinerary I purchased does not show up when viewing my Open Itineraries?show details
What if the system tells me an account already exists for my email address?show details
What is a weather advisory?show details
What is your refund policy? How much will it cost to cancel my reservation?show details
Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.show details
Will I have to pay extra to change or cancel my reservation?show details
Will I see how much I owe if I change my itinerary?show details
Will I see the voucher amount before I cancel my itinerary?show details

Other Special Needs Passengers

Can I travel with liquid or compressed oxygen?show details
Does Allegiant make accommodations for passengers with peanut or other allergies?show details
Does Allegiant supply oxygen tanks for passenger use onboard?show details
How do I contact the Department of Transportation to obtain a copy of 14 CFR Part 382, the rules implementing the Air Carrier Access Act?show details
How do I make a reservation for a passenger who requires Portable Oxygen?show details
How do I submit a special service request (SSR) for one or more passengers with disabilities?show details
I use a walker/cane. Will I have to pay to bring it with me?show details
I'm pregnant; will I have to purchase two seats?show details
Is there a fee to carry aboard a Portable Oxygen Concentrator or medical assistive device?show details
What are the federal regulations regarding nondiscrimination on the basis of disability in air travel?show details
What are the rules for traveling with a respiratory device?show details
What is Allegiant's policy for pregnant women?show details
What is the process for boarding with a battery operated device?show details
What should I expect at the airport if I am traveling with an approved respiratory device?show details
Which type of respiratory assistance devices are approved for use onboard any Allegiant flight?show details
Will I need to purchase an extra seat if I am a passenger of size?show details

Reservations and Ticketing

Are you having difficulty booking your reservation on the web site?show details
Can Allegiant book travel for groups?show details
Can I book a reservation for another person?show details
Can I cancel my hotel or car rental without cancelling my whole itinerary?show details
Can I get a refund if there has been a death in the family?show details
Can I get special discounts and deals on Allegiant Air?show details
Can Trip Flex be added to existing reservations?show details
Can Trip Flex be added to my existing itinerary?show details
Can Trip Flex be added to only one person on my itinerary?show details
Can we purchase our tickets at the airport?show details
Do I need to book my flight in advance?show details
Do I need to buy a seat or will I be assigned a seat?show details
Do I need to confirm my reservation 24 hours prior to departure?show details
Does Allegiant offer any kind of medical exceptions?show details
Does Allegiant offer bereavement fares or exceptions to its refund policy for bereavement?show details
Does Allegiant offer military discounts?show details
Does Allegiant offer Travel Protection?show details
Does Allegiant participate in TSA Pre Check Program?show details
How can I ensure that Allegiant emails make it to my inbox?show details
How do I apply my vouchers when I am booking a new itinerary online?show details
How do I contact the Department of Transportation if I want to submit a comment or complaint to DOT about an airline’s service?show details
How do I find out about special deals and promotions?show details
How do I get the debit card price? How does the debit card savings work?show details
I have cancelled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?show details
What is Trip Flex?show details
What is your refund policy? How much will it cost to cancel my reservation?show details
When will you announce new dates or routes?show details
Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.show details
Will I be receiving paper tickets in the mail?show details
Will I have to pay extra to change or cancel my reservation?show details

Seating, Checking-In & Boarding

Are there reasons to purchase additional seating?show details
Can I sit in an exit row?show details
Do I need to buy a seat or will I be assigned a seat?show details
Do I need to check in for my flight? How do I get my boarding passes?show details
Do I need to confirm my reservation 24 hours prior to departure?show details
Does Allegiant offer first-class seating?show details
How do I reserve a seat or add a bag to my itinerary?show details
I am unable to check in online and have been instructed to check in at the airport.show details
My ticket confirmation says that my seat is "not assigned". What does this mean?show details
What kind of identification do I need to bring with me to the airport?show details
What should I expect at the airport if I am traveling with an approved respiratory device?show details
What time should I arrive at the airport for my flight?show details
Will my family be seated together?show details

Traveling With Children

Can I book a reservation online for my child traveling alone?show details
Can I still bring a carry-on bag if I also have a stroller and a purse?show details
Can I take a stroller and car seat to the boarding gate?show details
If I have a stroller, do I have to pay for that? Can I pick it up at the gate/jetway at my destination?show details
What are the ages and restrictions for a Lap Child?show details
What are the ages and restrictions for children and minors?show details
What are the requirements for photo identification for children?show details
What is a weather advisory?show details
What kind of car seat or child restraint device is acceptable?show details
What kind of harness-type devices are approved by the FAA?show details
Will my family be seated together?show details

Traveling With Pets

Can I bring my pet on-board flights to Hawaii?show details
Can I bring my pet on-board?show details
Can I bring my qualified service dog on-board flights to Hawaii?show details
Can my child who is at least 15 years old, traveling alone bring a pet on-board?show details
I am unable to check in online and have been instructed to check in at the airport.show details
Is there a fee to bring a pet in the cabin?show details

myAllegiant™ Rewards

Are there any blackout dates or locations for myAllegiant™ redemptions?show details
Can I apply the Buy One Get One to an existing purchase?show details
Can I earn myAllegiant™ points for a Buy One Get One purchase?show details
Can I merge the points in my account with another myAllegiant™ World MasterCard® holder?show details
Can I purchase a Buy One Get One itinerary as a gift for someone?show details
Can I redeem myAllegiant™ points for a Buy One Get One itinerary?show details
Can I redeem myAllegiant™ points for different types of rewards?show details
Do the points I earn ever expire?show details
How do I access the benefits of my Allegiant World MasterCard®?show details
How do I address point discrepancies?show details
How do I book a Buy One Get One itinerary?show details
How do I contact myAllegiant™ Member Services?show details
How do I create a new myAllegiant™ account?show details
How do I earn myAllegiant™ points?show details
How do I know I have received my points?show details
How do I link my Allegiant World MasterCard® with my existing myAllegiant™ account?show details
How do I redeem my points for rewards?show details
How do I update my profile information in my ‘myAllegiant™’ account?show details
How will I receive my tickets and travel confirmations for a Buy One Get One purchase?show details
Is there any other reason that I would lose points I have earned?show details
What are the criteria for Buy One Get One airfare?show details
What do I do if I have earned points that do not appear on my account after the 6 week time period?show details
What flight benefits do I receive by holding the Allegiant World MasterCard®?show details
What if I need to cancel a Buy One Get One purchase?show details
What if I need to cancel a reward redemption?show details
What if I need to make a change to my Buy One Get One itinerary?show details
What is Buy One Get One Airfare?show details
Who is eligible for a Buy One Get One airfare?show details
Who is eligible to access the benefits of myAllegiant™ Rewards?show details