Reservations & Ticketing

Unlike most airlines, we do not overbook our flights. When you purchase an airline ticket, you are committing to us that you will fly and we are committing to you that you will have a seat. Since we don’t overbook, this means if you cancel or change your reservation close to your departure date, there is no one waiting to buy your seat. We need a minimum of 7 days to try and sell your seat to someone else. Our nonrefundable policy allows us to keep our fares low for all our passengers.

Reservations may be modified or cancelled up to 168 hours (one week) prior to scheduled departure but will be subject to a change fee. Reservations made with Trip Flex travel protection may be modified or cancelled up to one hour before departure without fees. View our Terms and Conditions for more detailed information on canceling or modifying reservations.

Although you may purchase your ticket at the airport for same day travel, we recommend making your travel reservations in advance online. Upon booking, you’ll be able to view your itinerary online and will receive a copy via email. You will not receive paper tickets in the mail but may print boarding passes yourself when you check-in online or an Allegiant representative can print your boarding passes for you when you check-in at the airport.

Reservations and Ticketing

Are you having difficulty booking your reservation on the web site?

If you are unable to book online, please ensure that you are using a compatible web browser and that you complete all required fields and selections on each page.

The Allegiant web site supports the following browsers:  Internet Explorer versions IE9, 10, 11 + latest versions of Firefox, Chrome, Safari Customers using earlier versions of Internet Explorer and unsupported browsers may experience error messages.

If you continue to experience technical difficulties, please contact Customer Care for assistance.
Be sure to indicate which web browser you are using, and explain in detail the issues you encountered.

Can Allegiant book travel for groups?

You may book up to nine (9) passengers on a single itinerary. To book ten (10) or more passengers, multiple reservations are needed to accommodate all travelers.

Can I book a reservation for another person?

Yes. When you are booking a ticket for another person on the Web site, fill out his/her information in the travelers details section. Then, when you are prompted to check out, on the payment page of the Web site, simply enter your debit or credit card number, name, billing address, and phone number.

Can I cancel my hotel or car rental without cancelling my whole itinerary?

No, customers will have to cancel the itinerary and rebook it at the current fares for the flight only.

Can I get a refund if there has been a death in the family?

You can receive a full refund of your ticket purchase if you notify us within 24 hours of your purchase, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. After 24 hours, tickets purchased are non-refundable.

There are no change fees to change your dates of travel if you purchased Trip Flex travel protection, as long as these changes are made at least one hour prior to travel. Otherwise, a standard change fee applies to any ticket changes.

In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer a bereavement exception.

We apologize for any inconvenience this may cause.

There are a couple of options that are available:

1. Cancel your itinerary
2. Change the date(s) of travel

Can I get special discounts and deals on Allegiant Air?

Yes!  At Allegiant, travel is our deal!
We work hard to keep your airfares low and offer a suite of a la carte options in order to keep travel affordable for all budgets.
We've negotiated special package rates on hotel rooms and car rental at savings you won't find anywhere else!
These vacation deals are available every day, exclusively as part of an Allegiant airline ticket package.
Don't miss out!  Be sure the visit the Web site or sign up for our email deals newsletter to be the first to find out about the latest limited-time discounts and special promotions.

Can Trip Flex be added to existing reservations?

No. Trip Flex must be purchased at the time of booking.

Can Trip Flex be added to my existing itinerary?

No, Trip Flex must be purchased on the initial booking.

Can Trip Flex be added to only one person on my itinerary?

No. Trip Flex must be purchased at the time of booking for all passengers. However, you may book a separate reservation if you want to purchase Trip Flex for only one person in your group.

Can Trip Flex be cancelled once purchased?

Trip Flex can be cancelled for a refund or credit voucher within twenty-four (24) hours of booking the reservation provided no changes have been made to the original reservation. A refund will be issued if Trip Flex is cancelled within 24 hours through Customer Care.

Can we purchase our tickets at the airport?

Travelers are advised to book in advance through the Allegiant Air Web site or customer call center. Airline tickets for same day travel may be purchased at the airport ticket counter based on availability. Airport ticket counter hours are limited and vary by location.

Do I need to book my flight in advance?

Allegiant recommends passengers make flight reservations in advance of travel but we do not require advance purchase or airline tickets. All airline reservations booked within two hours of scheduled departure must be booked at the airport.

Please make your hotel and rental car reservations in advance of your travel dates.

Do I need to buy a seat or will I be assigned a seat?

The choice is yours. 

All Allegiant flights feature comfortable, assigned leather seats. For a nominal fee, you can select your seat at the time of reservation, guaranteeing your comfort and location onboard your flight. If you're traveling with a companion, ensure you sit together. If you qualify, you can even book an exit row with increased leg room. For passengers who choose not to pre-purchase a seat assignment at the time of booking:

  • When you check in for your flight, (whether online or at the airport), you will be assigned a seat by our system at no cost.
  • If you check in online, you will be able to view your assigned seats and upgrade if desired.
  • You can change or purchase seats on an existing reservation by visiting Manage Travel or downloading the Allegiant2Go App for iPhone or Android.
  • Seat assignments cannot be changed at the airport or once a boarding pass has been printed.
Do I need to confirm my reservation 24 hours prior to departure?

No. You are not expected to confirm your flight. We do, however, encourage you to check in online starting 24 hours before and up to 60 minutes prior to flight departure. That way, you can verify your itinerary, reserve your checked and carry-on bags, view your seat assignments and print a boarding pass.

Does Allegiant offer any kind of medical exceptions?

In an effort to keep our fares low for all passengers and to stay competitive, Allegiant does not offer medical exceptions. Allegiant does apologize for any inconvenience this may cause. However, Allegiant does offer low fares in all markets that are served.

There are a couple of options that are available:

  1. Cancel your itinerary
  2. Change the date(s) of travel

These options are still subject to the fees.

Does Allegiant offer bereavement fares?

Allegiant does not offer any type of bereavement fare. Allegiant's prices are quite competitive and some of the best in the industry.

Does Allegiant offer military discounts?

Yes, Allegiant waives baggage fees for military personnel on active duty.

These are the requirements:

  • Must be Active Personnel; this includes ‘leaves’ while on Active duty such as weekend passes, transitioning from one base to another, or temporary duty
  • Must show valid Active Military Identification
  • No charge for Checked Baggage (up to 3 pieces)
  • Each Checked Bag must weigh less than 99 lbs and not exceed outside dimensions of 80 linear inches
  • One free Carry-on bag not to exceed 9 x 14 x 22
  • Bag fee waiver applies only to baggage belonging to Active Military Personnel on the itinerary

Allegiant does not offer additional military discounts on airfare.

Does Allegiant offer Travel Protection?

Yes. Allegiant customers may protect their travel from change and cancellation penalties by protecting their trip with Trip Flex (for a nominal fee).

How can I ensure that Allegiant emails make it to my inbox?

A user should definitely include us on their "Safe Senders" list. Click here to learn how to add us.

How do I apply my vouchers when I am booking a new itinerary online?

Credit vouchers (CR) and Dollar Off (DO) coupons can be applied online as a form of payment at check out. Look for a link labeled ’Apply an Allegiant Voucher’ on the payment page. Enter your voucher number and click ‘Apply Voucher.’

How do I contact the Department of Transportation if I want to submit a comment or complaint to DOT about an airline’s service?

Comments or complaints about an airline’s service may be submitted to DOT by mail to Air Consumer Protection Division (C-75), US Department of Transportation, 1200 New Jersey Ave SE, Washington, DC 20590, or electronically by logging on to Comments or complaints about safety or security should be submitted to the Federal Aviation Administration or the Transportation Security Administration, respectively.

How do I find out about special deals and promotions?

To be the first to know about Allegiant Air's special deals and promotions, simply sign up for the Allegiant deals newsletter.

How do I get the debit card price? How does the debit card savings work?

You will automatically receive the lowest price (debit card price) when you make your purchase using a U.S. issued Visa or MasterCard debit card. You will see the debit card price reflected in your Trip Summary and your final amount due will be confirmed on the payment page. If you choose to use a credit card, the credit card price is also displayed on the payment page and in the Trip Summary.

As with any debit card purchase, please ensure that you have sufficient funds in your bank account to cover your debit card purchase.

Please note: Certain debit cards, such as non-US issued debit cards and business account debit cards are not eligible. Travelers paying by debit card may not have all of the consumer protections legally available to those paying by credit card in the event of a dispute.

I have cancelled a reservation and have credit towards a future flight. How do I use this credit in booking my next flight?

To book a reservation using a credit voucher from a previous trip, customers can redeem credit vouchers online by logging in to their online account, booking their reservation and entering the voucher number in the ‘Apply an Allegiant Voucher’ section on the payment page. Of course, customers can still contact Customer Care for assistance. Please make sure to inform the Reservation Agent that the flight is being booked with a credit voucher.

What is Trip Flex?

Trip Flex lets you make a one-time change to the date, flight or destination of your reservation, within certain guidelines, with no change fees or cancel fees! Trip Flex may only be purchased at the time of booking. Sorry, Trip Flex cannot be added to pre-existing reservations. Customers are responsible for any change in price for air, hotel, auto, attractions, etc. Trip Flex customers who cancel travel will receive a non-refundable credit voucher good for travel on Allegiant to be completed within one year of the date the original itinerary was booked.

With Trip Flex, you can change your itinerary once or even postpone your trip without paying change fees of $75 each way per passenger. We know that life can be full of surprises. For a nominal fee, Trip Flex gives you the ultimate peace-of-mind should something unexpected force you to change your travel plans.

  • Make a change once to your reservation (date, flight, or destination) with no additional fees.
  • You will be responsible for any change in price of airfare, hotel room, rental car or similar travel products but your airline reservation change fees will be waived.
  • Modify your itinerary once, up to 1 hour prior to departure for airline ticket purchases, and up to 72 hours prior to departure for air/hotel package purchases.
  • While a one-time change or cancellation is permitted, your itinerary is non-refundable.

Exceptions to this cancellation and refund policy may include bookings related to special promotions and sales and on some holiday travel dates which are non-refundable. Still not sure Trip Flex is right for you? You can cancel Trip Flex and receive a full refund up to 24 hours after the original purchase if no modifications have been made to your itinerary.

What is your refund policy? How much will it cost to cancel my reservation?

Qualifying itineraries can be cancelled without penalty within 24 hours of booking, provided the scheduled time of departure was at least one week (168 hours) away at time of booking. Otherwise, all purchases of travel, hotel, auto, activities or services, baggage and seat fees, related booking fees, carrier charges, and taxes are non-refundable.

If you do choose to cancel or change your reservation, any remaining credit will be issued in the form of a travel voucher. The specific amount of credit issued depends on your itinerary, how far in advance of travel you cancel/change your reservation, and whether you have purchased Trip Flex travel protection with your tickets.

Because Allegiant does not overbook flights, no credit will be issued if you miss your flight and don’t show up at the airport (‘no-show’), or for cancellations or date changes made to reservations without Trip Flex within 7 days of departure.

Most reservations can be cancelled online. Go to Manage Travel, select the “Cancel Trip” option in your Trip Summary, and follow the easy prompts.

You will be shown the exact amount of any credit due prior to confirming your trip cancellation.

Eligible refunds will be issued to the original form of payment within 5 to 7 days.

If a credit is due, we’ll email an Allegiant travel voucher which can be used online towards your next reservation (as long as travel is completed within one year of the initial booking date).

Please visit the Terms and Conditions for further details.

Where is my confirmation number? I can’t find my reservation. I need a copy of my itinerary.

A receipt with confirmation of your itinerary was sent to the email address provided when you booked your travel.

To find your confirmation number online, visit the Manage Travel section of the Allegiant Web site, and select the “Credit/Debit” tab option. Enter your name, date of departure, and the last 4 digits of the card used for payment for immediate access to your trip details.

Trying to check in? You can access your reservation using the last 4 digits of your payment card by visiting Online Check In starting 24 hours prior to scheduled departure.

Don’t see your upcoming trip in your Allegiant account? To protect your privacy, unless you were logged in at the time you make a new reservation, we won’t automatically add a trip to your account. You can add an existing reservation to your account by signing in and following the easy prompts.

Will I be receiving paper tickets in the mail?

No. Allegiant is a ticketless (or e-ticket) airline. You will receive a confirmation via e-mail and can always visit Manage Travel to view, print, email or make changes to your itinerary.

Will I have to pay extra to change or cancel my reservation?

Fees may apply if you choose to change or cancel your ticket, depending on the type of change you wish to make, when you change or cancel. and whether or not you have protected your trip with Trip Flex.
Please click here for Allegiant's Terms & Conditions for all the details.