Customer Request For Assistance

Frequently Asked Questions

For your convenience, below are answers to the most frequently asked questions:

Need to make changes to your reservation?

Visit the Manage Travel page online to change flight dates, update your seat selections, reserve checked and carry-on baggage, upgrade to Priority Access and get deals on hotels rooms and rental cars!

Need to cancel your trip?

Most itineraries can be canceled online by following the "Cancel this Trip" prompts in Manage Travel.

General Questions?

See our FAQs or Travel Info for information about seat selection, bag sizes, boarding passes, airport check in and everything you need to know about traveling with Allegiant!

For immediate assistance, Customer Care representatives are available 24/7. You can also ask a question using our Live Chat option on our Contact Us page. We will research and respond as soon as possible.

Step 1: Select Request Nature

Allegiant Credit Card

Allways Points

Bags, Seats, Priority Access, Pet in Cabin

Damaged, Delayed or Lost Baggage and Lost items

Disabilities: Pre-Travel Request

Disabilities: Post Travel Compliments & Concerns

Change or Cancel Reservation

Flight Disruption

Medical and Bereavement

Military - Allegiant Honors

Paynuver

Vouchers

Other

Step 2: Complete the Form

First Name *

Last Name *

Email *

Phone Number

Street Address *

Street Address 2

City *

State *

ZIP Code *

Allways Rewards® Number

Flight Number

Travel Date

Origin City

Destination City

PLEASE DESCRIBE YOUR REQUEST IN DETAIL *

First Name *

Last Name *

Email *

Phone Number

Confirmation Number *

Street Address *

Street Address 2

City *

State *

ZIP Code *

Allways Rewards® Number

Flight Number

Travel Date

Origin City

Destination City

PLEASE DESCRIBE YOUR REQUEST IN DETAIL *

First Name *

Last Name *

Email *

Phone Number

Confirmation Number *

Street Address *

Street Address 2

City *

State *

ZIP Code *

Allways Rewards® Number

Flight Number *

Travel Date *

Origin City *

Destination City *

Type of Baggage Issue *

Bag Tag Number

Is this claim regarding a rescheduled or canceled flight? *

PLEASE DESCRIBE YOUR REQUEST IN DETAIL *

Please include details about your baggage (color, size, brand, etc.) and list any important items inside

First Name *

Last Name *

Email *

Phone Number

Type of Assistance Needed *

Travel Date

Confirmation Number *

PLEASE DESCRIBE YOUR REQUEST IN DETAIL *

Please include any specific accommodations or assistance needed. The more details you provide, the better we can assist you. If you are traveling within 48 hours, please call our Customer Care Team and request a CRO.