Passengers with Special Needs
Documentation required for travel is available for download below, as well as additional pertinent information. Please note, all animals must only occupy the disabled passenger’s foot space with no encroachment on another passenger’s foot space. If the animal exceeds the disabled passenger’s foot space, Allegiant may require that the passenger purchase an additional seat to accommodate the animal's size.
Effective January 11, 2021, the Department of Transportation will no longer require air carriers accept the transport of Emotional Support Animals. Allegiant will no longer accept reservations which include Emotional Support Animals as of January 11, 2021. Passengers with a current reservation including an emotion support animal will be able to continue travel with their Emotional Support Animal until April 30, 2021. If you have a reservation which includes an Emotional Support Animal on or after May 1, 2021, please refer to our website under Travel Info/FAQs for Traveling with Pets, or contact us via email or call our Customer Care Team for options.
Allegiant welcomes passengers traveling with a fully task-trained service animal. A service animal is a dog, regardless of breed or type, that is individually trained to do work or perform task for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. To assist us in verifying the training of the animal and determining whether an animal poses a direct threat to the health or safety of others, Allegiant requires the following documentation for travel with a fully trained service animal:
Passengers are required to email the completed form to ACAA@Allegiantair.com at least 48 hours prior to scheduled departure. Or mail the completed form to Allegiant Travel Company, Attn: ACAA Team, P.O. Box 371477, Las Vegas, NV 89137 In addition, please present the animal and the completed form to an Allegiant representative at the ticket or gate counter for verification.
*Passengers traveling with a service animal who book travel within 48 hours of departure, must present the animal and a fully completed form to an Allegiant representative. We strongly suggest planning to arrive at least two (2) hours prior to scheduled departure to ensure the animal verification process is completed prior to departure.
Click here to download the required form for a Service Animal
For additional information, please review Allegiant’s Service Animal Guidelines below.
Service Animals In-Training, Law Enforcement/Search and Rescue Dogs
Allegiant welcomes for transport service animals in-training and on-duty law enforcement/search and rescue dogs on a case-by-case basis. However, we require notification at least 72 hours in advance of scheduled departure for verification. Please note our normal animal policies are applicable. Contact us at email@example.com and be prepared to provide supporting documentation attesting to the work status of the animal.
Allegiant’s Service Animal Guidelines
- Passengers are limited to two (2) fully trained service animals if required to perform work or tasks directly related to the passenger’s disability.
- The animal may only occupy the foot space of the disabled passenger and is prohibited from encroaching on the foot space of another passenger. If the animal encroaches on another passenger’s foot space, the disabled passenger may be required to purchase a second seat to accommodate the animal or may be denied boarding.
- Animals may not extend into the aisle.
- State and local laws and regulations differ from locality to locality and it is the passenger’s responsibility to know and adhere to applicable state and local requirements concerning animals.
- Destinations outside of the contiguous 48 United States have specific restrictions as to the type/species allowed. Please note, it is the responsibility of the passenger to determine the laws, rules and regulations of their destination and to adhere to those requirements.
- All animals must remain on the floor, under the seat or in the lap (if the animal is no larger than a two-year-old child, less than approximately 30 lbs.) of the disabled passenger.
- All animals are prohibited from occupying a seat, sitting on or eating from tray tables.
- The animal must remain in the control of the passenger at all times and be securely harnessed, leashed or tethered to the passenger.
- Passengers may occupy any seat, except an exit row.
- Animals must accompany the disabled passenger and may not accompany another passenger without the disabled passenger.
- Allegiant only accepts for transport domestic dogs as a service animal. All animals are expected to be fully task trained to behave in a public setting. Per the Code of Federal Regulations, Title 14, Part 382 (administered by the U.S. Department of Transportation), Allegiant reserves the right to deny transport to any animal displaying disruptive behavior, such as, but not limited to:
- Growling, snarling, biting, attempting to bite or acting in an aggressive manner
- Running around or jumping on other passengers
- Relieving themselves in the airport terminal or in the aircraft cabin
- Barking excessively (other than alerting passenger as trained)
If a passenger or a fully trained service animal does not meet the above requirements, Allegiant reserves the right to deny transport to the animal. Please contact us at firstname.lastname@example.org if you have questions or concerns about traveling with your fully trained service animal.