Passengers with Special Needs
Service Animals
Allegiant welcomes passengers traveling with a fully task-trained service animal. A service animal is a dog, regardless of breed or type, that is individually trained to do work or perform task for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
Effective November 1, 2022, all passengers who wish to travel with a fully task trained service animal must complete the Department of Transportation (DOT) Service Animal Transportation Form and questionnaire through Service Animal Forms Portal (SAFP). SAFP has partnered with Allegiant to streamline your request to travel with a service animal.
Requesting travel with a Service Animals
Requesting travel with a service animal is two-step process. Both steps MUST BE COMPLETED AT LEAST 48 HOURS prior to your flight’s departure. We strongly recommend beginning the initial process when travel is purchased. If travel is purchased within 48 hours of scheduled departure, please begin the process as soon as possible and plan to arrive to the airport early to avoid any possible delays.
Step One:
Complete a U.S. DOT Service Animal Air Transportation Form online to receive your SAFP Service Animal ID. If you already have a SAFP Service Animal ID, please proceed to step two. To request a SAFP Service Animal ID, you’ll need to have the following information available to complete the form:
- Veterinarian’s name and contact number
- Rabies vaccination date and expiration
- Trainer’s name/organization and contact number
Once approved, your Service Animal ID is valid through the expiration date of your service animal’s rabies vaccine. You will not have to complete this step again until it’s time to update your service animal’s vaccination record. You will receive an email reminder from SAFP when it’s time to renew the vaccinations.
Warning: It is a Federal crime to make materially false, fictitious, or fraudulent statements, entries, or representations knowingly and willfully on the U.S. Department of Transportation Service Animal Air Transportation Form to secure disability accommodations provided under regulations of the United States Department of Transportation (18 U.S.C. § 1001).
Step Two:
Once you have an approved Service Animal ID, and have booked travel with Allegiant Air, you can request travel with your service animal.
This step must be completed each time you make a reservation to travel on Allegiant Air. Once approved, your travel request will be valid for all flights within that reservation, even if the flight dates or times change. As long as your 6-letter Allegiant confirmation number remains the same, you do not need to make an additional request.
We recommend printing and carrying a hard copy of both your U.S. DOT Service Animal Air Transportation Form and the email approval for travel from SAFP in case of a technical outage.
For additional information, please review Allegiant’s Service Animal Guidelines below.
Allegiant’s Service Animal Guidelines
- All service animals will be briefly assessed at the airport to ensure the size of the animal will fit in the purchased foot space and to observe the animal’s behavior.
- Passengers are limited to two (2) fully trained service animals if required to perform work or tasks directly related to the passenger’s disability.
- The animal may only occupy the foot space of the disabled passenger and is prohibited from encroaching on the foot space of another passenger. If the animal encroaches on another passenger’s foot space, the disabled passenger may be required to purchase a second seat to accommodate the animal or may be denied boarding.
- Animals may not extend into the aisle.
- State and local laws and regulations differ from locality to locality, and it is the passenger’s responsibility to know and adhere to applicable state and local requirements concerning animals.
- Destinations outside of the contiguous 48 United States have specific restrictions as to the type/species allowed. Please note, it is the responsibility of the passenger to determine the laws, rules, and regulations of their destination and to adhere to those requirements.
- All animals must remain on the floor, under the seat or in the lap (if the animal is visually no larger than a two-year-old child, less than approximately 30 lbs.) of the disabled passenger.
- All animals are prohibited from occupying a seat, sitting on, or eating from tray tables.
- The animal must always remain within the control of the passenger, and be securely harnessed, leashed or tethered to the passenger at all times, unless doing so would prohibit the dog from performing the trained task.
- Passengers may occupy any seat, except an exit row.
- Animals must accompany the disabled passenger and may not accompany another passenger without the disabled passenger.
- Allegiant only accepts for transport domestic dogs as a service animal. All animals are expected to be fully task trained to behave in a public setting. Per the Code of Federal Regulations, Title 14, Part 382 (administered by the U.S. Department of Transportation), Allegiant reserves the right to deny transport to any animal displaying disruptive behavior, such as, but not limited to:
- Growling, snarling, biting, attempting to bite or acting in an aggressive manner
- Running around or jumping on other passengers
- Relieving themselves in the airport terminal or in the aircraft cabin
- Barking excessively (other than alerting passenger as trained)
If a passenger or a fully trained service animal does not meet the above requirements, Allegiant reserves the right to deny transport to the animal. Please contact us at ACAA@Allegiantair.com if you have questions or concerns about traveling with your fully trained service animal.
Service Animals In-Training, Law Enforcement/Search and Rescue Dogs
Allegiant welcomes service animals in-training, on-duty law enforcement/search, and rescue dogs on a case-by-case basis. However, we require notification at least 72 hours in advance of scheduled departure for verification. Please note our normal animal policies are applicable and Allegiant reserves the right to deny the request without cause. Contact us at ACAA@Allegiantair.com and be prepared to provide supporting documentation attesting to the work or training status of the dog.
View the USDOT Airline Passenger with Disabilities Bill of Rights
