Passengers with Special Needs

Emotional Support/Psychiatric Service Animals

Passengers traveling with a psychiatric service or an emotional support animal must present compliant documentation. Acceptable documentation must meet the following criteria:

  1. Must be on letterhead or a physician's prescription pad, dated within one (1) year of the initial date of travel.
  2. Must be from a licensed mental health professional (e.g. psychiatrist, psychologist, licensed clinical social worker, including a medical doctor specifically treating the passenger's mental or emotional disability).
  3. Indicates the passenger has a mental or emotional disability that is recognized in the Diagnostic and Statistical Manual of Mental Disorders (DSM);
  4. Indicates the emotional support or psychiatric service animal is needed as an accommodation for air travel and/or for activity at your destination;
  5. The individual providing the assessment is a licensed mental health professional and the passenger is under his/her professional care; and
  6. The licensed health care professional’s:
    1. Type of professional license and date of issue; and
    2. Jurisdiction or state in which their license was issued.

Destinations outside the contiguous 48 United States may have specific restrictions as to the type/species allowable. Please note, it is the responsibility of the passenger to determine the rules and regulations of their destination.

Please review Allegiant’s Service/Emotional Support Animal Guidelines for travel (below).

Service Animals

We welcome passengers traveling with a fully trained service animal, such as those leading the hearing or visually impaired. Allegiant accepts any of the following as evidence that the animal is a fully trained service animal:

  • Written documentation specifying the medical need for the presence of the animal;
  • Credible verbal assurances from the individual with the disability using the animal.

Destinations outside the contiguous 48 United States may have specific restrictions as to the type/species allowable. Please note, it is the responsibility of the passenger to determine the rules and regulations of their destination.

Please review Allegiant’s Service/Emotional Support Animal Guidelines for travel (below).

Service Animals In-Training, Law Enforcement/Search and Rescue Dogs

We are happy to transport service animal’s in-training, law enforcement/search and rescue dogs on our flights. However, we require 72 hours advanced notice for verification. Please contact us at acaa@allegiantair.com and be prepared to provide supporting documentation.

Allegiant’s Service and Emotional Support Animal Guidelines

  • Passengers are limited to one (1) emotional support animal or a total of three (3) trained service animals.
  • Passengers must check in with an Allegiant agent at the ticket counter or gate at least one (1) hour prior to scheduled departure for verification.
  • We strongly suggest a soft-sided leak-proof carrier that fits under the seat
    • The carrier may be no larger than 9”H x 16”W x 19”D
    • No more than 2 pets per carrier – one carrier per paid passenger
  • The animal may only occupy the foot space of the purchased seat and is prohibited from encroaching on the foot space of another passenger without their consent.
  • Animals may not extend into the aisle.
  • Larger animals or multiple animals may need to be re-accommodated to another seat, or purchase of an additional seat to accommodate your animal(s) may be required.
  • All animals must remain on the floor, under the seat or in the lap (if the animal is no larger than a 2 year old child, approximately less than 30 lbs.).
  • All animals are prohibited from occupying a seat, sitting on or eating off tray tables.
  • The animal must remain in the control of the passenger at all times and be leashed/harnessed to the passenger or be in a carrier at all times.
  • Passengers may occupy any seat, except an exit row or a bulkhead seat, if the animal utilizes a carrier.
  • Animals must accompany the disabled passenger and may not accompany another passenger.
  • State and National Service Registries are not recognized by the Department of Transportation. Certificates and ID cards are not acceptable forms of documentation for emotional support/psychiatric service animals.
  • Allegiant does not accept the following animals:
    • Hedgehogs
    • Ferrets
    • Insects
    • Rodents
    • Snakes
    • Spiders
    • Sugar gliders
    • Reptiles
    • Amphibians
    • Goats
    • Non-household birds (farm poultry, waterfowl, game bird & birds of prey)
    • Animals improperly cleaned and/or with a foul odor
    • Animals with tusks or horns
    • Unusual or exotic animals
  • All animals are expected to be trained to behave in a public setting. Per the Department of Transportation Title 14 Part 382, we reserve the right to deny transport to any animal displaying disruptive behavior, such as, but limited to:
    • Growling, snarling, biting, attempting to bite or acting in an aggressive manner
    • Running around or jumping on other passengers
    • Relieving themselves in the airport terminal or in the aircraft cabin
    • Barking excessively (other than alerting passenger as trained)

If a passenger does not comply with the above requirements, Allegiant reserves the right to deny transport. Please contact us if you have any questions or concerns about traveling with your fully trained service animal or emotional support/psychiatric service animal.

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