Allegiant welcomes passengers traveling with a fully task-trained service animal. A service animal is a dog, regardless of breed or type, that is individually trained to do work or perform task for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
We have partnered with Open Doors Organization (ODO), a non-profit disability advocacy group, to streamline the completion of the required U.S. Department of Transportation Service Animal Transportation form. ODO provides the option to complete the required form online through their Service Animal Forms Portal (SAFP).
Warning: It is a Federal crime to make materially false, fictitious, or fraudulent statements, entries, or representations knowingly and willfully on this form to secure disability accommodations provided under regulations of the United States Department of Transportation (18 U.S.C. § 1001).
Allegiant requires the U.S. Department of Transportation Service Animal Transportation Form to be completed at least 48-hours prior to scheduled departure. We strongly recommend beginning the online process as soon as possible. If you do not wish to complete the required form online, a hard copy may be completed and emailed directly to Allegiant at [email protected] or mailed directly to Allegiant at:
Allegiant Air
Attn: Disabilities Team/ACAA
P.O. Box 371477
Las Vegas, NV 89137
If travel is purchased within 48 hours of scheduled departure, we ask that you begin the online process as soon as possible rather than bringing your completed form to the airport. In addition, plan to arrive at the airport early to avoid any possible delays.
We recommend carrying a hard copy of the form with you when traveling. In addition, please review Allegiant’s Service Animal Guidelines prior to travel.
The behavior of all service animals will be assessed at the airport. The animal must always remain within the control of the passenger, and be securely harnessed, leashed, or always tethered to the passenger.
In addition, the size of the animal will be assessed to ensure the dog fits within the purchased foot space. If not, an additional seat may be required to be purchased to accommodate the dog.
Passengers are limited to two (2) fully trained service animals if required to perform work or tasks directly related to the passenger’s disability.
All animals must remain on the floor, under the seat or in the lap of the disabled passenger (if the animal visually appears to be less than approximately 30 lbs.).
All animals are prohibited from sitting on the seat, sitting on or eating from tray tables.
Allegiant only accepts for transport domestic dogs as a service animal. All animals are expected to be fully task trained to behave in a public setting. Per the Code of Federal Regulations, Title 14, Part 382 (administered by the U.S. Department of Transportation), Allegiant reserves the right to deny transport to any animal displaying disruptive behavior, such as, but not limited to:
Growling, snarling, biting, attempting to bite or acting in an aggressive manner
Running around or jumping on other passengers
Relieving themselves in the airport terminal or in the aircraft cabin
Barking excessively (other than alerting passenger as trained)
If a passenger or a fully trained service animal does not meet the above requirements and/or the requires set forth within our Contract of Carriage, Allegiant reserves the right to deny transport to the animal. Please contact us if you have questions or concerns about traveling with your fully trained service animal.
Service Animals In-Training, Law Enforcement/Search and Rescue Dogs
Allegiant welcomes service animals in-training, on-duty law enforcement/search and rescue dogs on a case-by-case basis. However, we require notification at least 72 hours in advance of scheduled departure for verification. Please note our normal animal policies are applicable and Allegiant reserves the right to deny the request without cause. Contact us at [email protected] and be prepared to provide supporting documentation attesting to the work or training status of the dog.
Allegiant is committed to assisting passengers with mobility disabilities. We strongly encourage our passengers to request the assistance needed in advance, so we are prepared to assist you. Please submit a Special Service Request (SSR) when booking or add an SSR to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.
We encourage passengers requiring assistance to arrive at the airport at least two (2) hours before scheduled departure and no later than 45 minutes before departure. Please note that our ticket counters close 45 minutes before scheduled departure and may not be staffed after closing.
Allegiant offers several levels of mobility assistance to passengers:
To/from the gate area - The passenger is able to walk from the gate area to their seat on the aircraft.
To/from the aircraft - The passenger is able to walk from the opening of the plane to their assigned seat.
Non-ambulatory - The passenger requires transfer assistance using an aisle wheelchair to reach their assigned seat.
We offer pre-boarding to our passengers with a disability and to those who need additional time boarding. If you wish to pre-board your flight, we suggest arriving at the gate area at least one (1) hour before scheduled departure.
To receive assistance upon airport arrival, please verbally alert an Allegiant representative at the ticket counter. Although we do not have a curbside presence at most airports, assistance can be provided from the airport curb. The passenger needing assistance should remain in the vehicle while another person enters the airport to alert an Allegiant representative at the ticket counter.
Note that Allegiant serves some airports that do not offer a jet bridge for boarding and a switchback ramp is used instead of a jet bridge. If you need assistance boarding or deplaning with the outdoor switchback ramp, please let us know by submitting a Special Service Request (SSR) through Manage Travel.
Upon landing, passengers who need assistance should remain seated until all other passengers have deplaned. Our team will board the aircraft and assist all remaining passengers. If you checked your mobility device, it will be returned to you at the aircraft door or the bottom of the switchback ramp unless you specify your device should be returned to you at the baggage claim area. Our team can assist passengers towards the baggage claim area, the in-terminal rental car area, and the airport curb. Please note that our team cannot remain with a passenger waiting for ground transportation.
Mobility devices will be transported free of charge and can be checked in at the departing gate before departure. Please note that battery-operated wheelchairs and scooters cannot be stowed in the cabin. If any assistive device is unable to comply with FAA regulations, it may be denied for transport. Review the criteria listed below to ensure safe transport of your device. For a list of restricted items, please review the Mobility Aids section in the Restricted Articles document.
We strongly encourage passengers to:
Arrive at the gate area at least one (1) hour before departure, especially if an aisle wheelchair is needed.
Label the wheelchair with your contact information.
Remove all detachable items that may separate from the device during flight and take them with you in the cabin to stow in the overhead bin.
Remove all fragile items (e.g., joystick, footrest, leg guards) and take them with you in the cabin to stow in the overhead bin.
Provide an Allegiant representative with pertinent instructions for handling and stowing the device in the cargo area.
If your device weighs more than 200 lbs., please let us know by emailing [email protected].
An Allegiant representative will evaluate all batteries before acceptance. The battery and device must:
Be easily accessible for review
Display clear battery details and information in English
Not show any signs of a defect
Have an effective means of preventing accidental activation, such as a key turned to the “Off” position, an “On/Off” switch, or a turning kill switch, which must be used
If you have any questions about your device, please email our Disabilities Team at [email protected] with detailed information.
Lithium-ion Battery Requirements
If within an enclosed, protective battery housing that is not easily removed and is integrated into the design of the device, there are no watt-hour (Wh) limitations and the battery may remain with the device in the cargo hold.
If the battery is not adequately protected and it is a collapsible device with exposed batteries, the battery must be removed and carried as a carry-on. The battery cannot exceed 300 watt-hours (Wh). Additionally, one (1) spare battery, not exceeding 300 watt-hours (Wh), or two (2) spare batteries, not exceeding 100 watt-hours (Wh) each, may be carried on board the aircraft.
Lithium Metal (Non-Rechargeable Lithium) Battery Requirements
Forbidden for transport.
Spillable (Wet Cell) Battery Requirements
Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
Battery cables must be disconnected and terminals insulated to prevent short circuit.
When it is not possible to stow the device in an upright position, the battery must be removed and placed in a battery box in the aircraft cargo area by an Allegiant representative.
Non-Spillable (Dry Cell) Battery Requirements
Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
When it is not possible to stow the device in an upright position, the battery cables will be disconnected and/or terminals protected to prevent short circuit and placed in an upright position.
Manual Wheelchair
A folding, collapsible, or break-down manual wheelchair can be transported in the aircraft cabin. Allegiant has the ability to accept up to two (2) wheelchairs in the aircraft cabin, but if the flight is full, only one (1) wheelchair will be accepted on a first-come, first-serve basis. The wheelchair must not exceed 13” x 36” x 42” without removing or disassembling the wheels with tools.
Allegiant’s fleet is comprised of different aircraft types; we operate the Airbus 319-320 and the Boeing B737. The dimensions for the cargo area for each aircraft are as follows:
Cargo Door Airbus A319 - 73” height x 80” wide
Airbus A320 - 73” height x 80” wide
Boeing B737 - 48” height x 48” wide
Cargo Interior Airbus A319 - 48” height
Airbus A320 - 49” height
Boeing B737 - 46” height
If your assistive device cannot be accommodated through the aircraft cargo door scheduled to complete your flight, please let us know so we can re-accommodate you to a different flight.
About the process for boarding with a battery operated device.show details
Battery-powered mobility devices (wheelchairs/scooters, etc.) will be checked at no additional charge at the gate or ticket counter. Assistive devices must be stowed in compliance with FAA safety regulations. Note that battery-operated wheelchairs and scooters cannot be stowed in the cabin per FAA safety regulations. If any assistive device is unable to comply with FAA regulations, it may be denied for transport.
All fragile and detachable parts (i.e. cushions, arm or leg rests, and side guards) should be removed and stowed within the cabin in an overhead bin.
In some situations, it will be necessary to remove the battery from the wheelchair or mobility device and to package it separately to comply with FAA safety regulations. Refer to the Mobility Aids section of our Restricted Articles list for additional information regarding battery restrictions.
If you have any questions regarding your specific device, email Allegiant’s Disabilities Team at [email protected] with detailed information.
Other Assistive Devices
Other assistive devices, such as canes, crutches, CPAP machines, etc. that can be stowed in the aircraft cabin compliant with FAA safety regulations, will not be counted toward your one carry-on plus one personal item limit. If an assistive device cannot be stored safely in the cabin, we will tag your device and safely transport it in the cargo compartment. If any assistive device is unable to comply with FAA regulations, it may be denied for transport.
Can a passenger with a disability board the aircraft early?show details
We offer and strongly encourage passengers with a disability and to those who need additional time boarding to pre-board. If you wish to pre-board your flight, we suggest arriving at the gate area at least one (1) hour before scheduled departure.
Can I travel with liquid or compressed oxygen?show details
NO, Liquid and compressed oxygen are prohibited onboard all Allegiant flights, in the cabin and as cargo. This includes oxygen cylinders, canisters, and tanks.
Any customer requiring a constant supply of compressed or liquid medical oxygen cannot travel on Allegiant. If there is a question as to a passenger’s ability to travel the duration of a flight, please contact us for additional information.
Please note, ventilators, respirators, continuous positive airway pressure (CPAP) machines and Portable Oxygen Concentrators (POCs) are acceptable as checked or carry-on baggage. The device may be transported in the cabin if the device can safely be stowed under the seat in front of you or in the overhead compartment, otherwise, we are happy to gate check your device.
Does Allegiant make accommodations for passengers with peanut or other allergies?show details
Allegiant recognizes some passengers suffer from mild to severe allergies, such as to peanuts, tree nuts, or animal dander. We strongly recommend consulting your physician prior to travel and carry necessary medication, such as an Epi Pen®.
Inflight food offerings may contain trace amounts of nut ingredients or may have been processed in facilities that also process nuts. In addition, we are unable to prevent other passengers from bringing nuts and/or products containing nuts onboard our flights. There may also be dogs or cats onboard your flight. Please alert our flight crew if a seat change is necessary to minimize exposure. If possible, our flight crew will assist. Unfortunately, Allegiant is unable to guarantee an allergen-free flight.
Does Allegiant offer mobility assistance to passengers at the airport?show details
Allegiant offers several levels of mobility assistance to passengers:
To/from the gate area - The passenger is able to walk from the gate area to their seat on the aircraft.
To/from the aircraft - The passenger is able to walk from the opening of the plane to their assigned seat.
Non-ambulatory - The passenger requires transfer assistance using an aisle wheelchair to reach their assigned seat.
Passengers should select the highest level of assistance needed, as one airport may utilize a jet bridge and the switchback outdoor ramp at the other airport.
To request assistance, please submit a Special Service Request (SSR) when booking or add an SSR to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.
Does Allegiant supply oxygen tanks for passenger use onboard?show details
Allegiant does not provide oxygen for passenger use onboard. Please refer to: What are the rules for traveling with a respiratory device?
How do I check in at the airport if I am traveling with an FAA approved respiratory device (POC) or medical device?show details
Please submit a Special Service Request (SSR) when booking or add an SSR to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.
Upon arrival at the airport, notify a representative at the ticket counter or at the gate that you are traveling with a POC (portable oxygen concentrator). The Allegiant representative will inspect the POC for the following:
It must display the FAA-approved label OR be on the FAA-approved list (the label is the most common).
The POC must have sufficient battery life; duration of the flight plus 50% (i.e. 2-hour flight = 3 hours battery life).
A passenger may carry on extra batteries to comply with the battery life requirements.
Although pre-boarding is not required, we strongly recommend passengers pre-board to allow extra time to safely stow your device. Note that a passenger may be required to occupy a window seat to comply with federal seating regulations.
How do I contact the Department of Transportation to obtain a copy of 14 CFR Part 382, the rules implementing the Air Carrier Access Act?show details
For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1–800–778–4838 (voice) or 1–800–455–9880 (TTY),
By telephone to the Aviation Consumer Protection Division at 202–366–2220 (voice) or 202–366–0511 (TTY),
By mail to the Air Consumer Protection Division, C–75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96–432, Washington, DC 20590, and
How do I get mobility assistance at the airport?show details
To request assistance, please submit a Special Service Request (SSR) when booking or add an SSR to an existing itinerary directly through Manage Travel. If you have questions or require additional assistance, email our Disabilities Team by completing a Customer Request For Assistance Form and select the “Disability & Wheelchair Assistance” option in the “Nature of Your Request” dropdown menu. If your travel is within 48 hours, please contact Allegiant Customer Care at (702) 505-8888.
Upon arrival at the airport, please verbally alert an Allegiant representative near the ticket counter. Although we do not have a curbside presence at most airports, assistance can be provided from the airport curb. The passenger needing assistance should remain in the vehicle while another person enters the airport to request assistance at the ticket counter.
Upon arrival at the destination, please remain seated until all other passengers have deplaned. Our team will then board the aircraft to assist all remaining passengers in need of assistance. We can assist passengers towards the baggage claim area, to the in-terminal rental car area, and to the airport curb. Please note that our team cannot remain with a passenger waiting for ground transportation.
How do I make a reservation for a passenger who requires Portable Oxygen?show details
At the time the reservation is made, please inform the Reservations Agent or indicate online your intended use of a ventilator, respirator, CPAP machine, or Portable Oxygen Concentrator (POC). To add your POC or other device to an existing reservation, please visit our Manage Travel tab on our website. If you are traveling within 48 hours, please contact our Customer Care team. If you have any questions regarding travel with your device, please contact us.
How do I obtain a specific seat assignment to accommodate my disability?show details
Allegiant will provide a free seat assignment to a passenger with a qualified disability. To obtain a specific seat assignment, the request must be received at least 24-hours prior to scheduled departure. Allegiant utilizes the “Blocking” method to ensure disability seating accommodations are met. Email your request to our Customer Accessibility Team, by selecting “Disabilities & Wheelchair Assistance.”
How do I report a lost or damaged wheelchair, scooter, or other mobility device?show details
If your personal mobility device was mishandled or incurred damage during transport, please immediately report it to an Allegiant representative at the airport. A claim will be submitted on your behalf to our partner, Global Repair Group. If a loaner device is needed, one will be arranged for you by Global Repair Group. If the damage was noticed after leaving the airport, immediately contact us. Damage claims must be reported no more than 72 hours after your flight’s arrival. A passenger may email us at [email protected] or call Allegiant Customer Care at (702) 505-8888 and request to speak with a CRO (Complaint Resolution Official). Note that you have the right to speak with a CRO and our CROs are available 24/7 to assist you.
How do I submit a special service request (SSR) for one or more passengers with disabilities?show details
If you are making a new reservation online, once you type in the passenger’s name, click the adjacent “Request Special Assistance” link to indicate the passenger’s special service request (SSR). If you are making a reservation by telephone or in person, please advise the Allegiant customer service representative of the SSR.
You can also complete the Customer Request For Assistance Form or contact the Allegiant Reservations Center at 1-702-505-8888 to request additional accommodations, such as wheelchair assistance, seating accommodation, stowage of an assistive device or escort assistance for a visually impaired passenger. The Reservations Center operates 24 hours a day.
I use a walker/cane. Will I have to pay to bring it with me?show details
No. There is not a fee to travel with required medical or assistive devices such as walkers, canes, and strollers.
I use a wheelchair/scooter. Will I have to pay to bring it with me?show details
No, there is not a fee to travel with required medical or assistive devices. Mobility devices such as wheelchairs and scooters will be transported free of charge and can be checked in at the gate before departure or at the Allegiant ticket counter.
I'm pregnant; will I have to purchase two seats?show details
A woman who is pregnant will not necessarily need to occupy two seats if she can lower the armrest.
If I check my wheelchair or scooter at the gate or jetway, can I pick it up at the jetway on arrival?show details
Upon landing, passengers who need assistance should remain seated until all other passengers have deplaned. Our team will board the aircraft and assist all remaining passengers. If you checked your mobility device, it will be returned to you at the aircraft door or the bottom of the switchback ramp unless you specified your device should be returned to you at the baggage claim area.
Is there a fee to carry aboard a Portable Oxygen Concentrator or medical assistive device?show details
In accordance with DOT guidelines, there is no fee to transport medical equipment for passenger use.
Per the Department of Transportation (DOT):
"The limit of one carry-on bag and one personal bag (e.g., purse or briefcase) for each traveler does not apply to medical supplies and/or assistive devices (including service animals and their equipment). Passengers with disabilities generally may carry medical equipment, medications, and assistive devices on board the aircraft."
What are the federal regulations regarding nondiscrimination on the basis of disability in air travel?show details
The U.S Government provides regulations to ensure nondiscrimination on the basis of disability in version of 14 CFR Part 382, the rules implementing the Air Carrier Access Act (ACAA).
What are the requirements to travel with a wheelchair, scooter, or other mobility device?show details
Mobility devices will be transported free of charge and can be checked at the gate before departure or at the Allegiant ticket counter. Assistive devices stowed in the cargo area must comply with FAA safety regulations. Battery-operated wheelchairs and scooters cannot be transported in the cabin. If any assistive device is unable to comply with FAA regulations, it may be denied for transport. Review the criteria listed below to ensure safe transport of your device.
For a list of restricted items, please review the Mobility Aids section in our Restricted Articles list.
We strongly encourage passengers to:
Arrive at the gate area at least one (1) hour before departure, especially if an aisle wheelchair is needed.
Label the wheelchair with your contact information.
Remove all detachable items that may separate from the device during flight and take them with you in the cabin to stow in the overhead bin.
Remove all fragile items (e.g., joystick, footrest, leg guards) and take them with you in the cabin to stow in the overhead bin.
Provide an Allegiant representative with pertinent instructions for handling and stowing the device in the cargo area.
If your device weighs more than 200 lbs., please let us know by emailing [email protected].
Battery-Operated Wheelchairs & Scooters
An Allegiant representative will evaluate all batteries before acceptance. The battery and device must:
Be easily accessible for review
Display clear battery details and information in English
Not show any signs of a defect
Have an effective means of preventing accidental activation, such as a key turned to the “Off” position, an “On/Off” switch, or a turning kill switch, which must be used
If a wheelchair or scooter does not meet our requirements, it will not be accepted for transport. If you have any questions regarding your specific device, email our Disabilities Team at [email protected].
Lithium-ion Battery Requirements
If within an enclosed, protective battery housing that is not easily removed and is integrated into the design of the device, there are no watt-hour (Wh) limitations and the battery may remain with the device in the cargo hold.
If the battery is not adequately protected and it is a collapsible device with exposed batteries, the battery must be removed and carried as a carry-on. The battery cannot exceed 300 watt-hours (Wh). Additionally, one (1) spare battery, not exceeding 300 watt-hours (Wh), or two (2) spare batteries, not exceeding 100 watt-hours (Wh) each, may be carried on board the aircraft.
Lithium Metal (Non-Rechargeable Lithium) Battery Requirements
Forbidden for transport.
Spillable (Wet Cell) Battery Requirements
Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
Battery cables must be disconnected and terminals insulated to prevent short circuit.
When it is not possible to stow the device in an upright position, the battery must be removed and placed in a battery box in the aircraft cargo area by an Allegiant representative.
Non-Spillable (Dry Cell) Battery Requirements
Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
When it is not possible to stow the device in an upright position, the battery cables will be disconnected and/or terminals protected to prevent short circuit and placed in an upright position.
Manual Wheelchairs
A folding, collapsible, or break-down manual wheelchair can be transported in the aircraft cabin. Allegiant has the ability to accept up to two (2) wheelchairs in the aircraft cabin, but if the flight is full, only one (1) wheelchair will be accepted on a first-come, first-serve basis. The wheelchair must not exceed 13” x 36” x 42” without removing or disassembling the wheels. If you wish to transport your manual wheelchair in the cabin, please email us at [email protected].
What are the rules for traveling with a respiratory device?show details
Only certain devices are approved for use by a passenger onboard an Allegiant aircraft. Please refer to Which type of respiratory assistance devices are approved for use onboard any Allegiant flight?
The portable oxygen concentrator must not interfere with the electrical, navigation or communication equipment on the aircraft on which the device is to be used. The POC may only be used in its battery-operated mode. Allegiant does not have electrical outlets onboard for commercial product use:
During movement of the aircraft on the surface, takeoff, and landing, the portable oxygen concentrator must:
Be stowed under the seat in front of the user so that it does not block the aisle or the entry into the row (window seat only);
If it is to be operated by the user, be used only at a seat location that does not restrict any passenger's access to, or use of, any required emergency or regular exit, or the aisle(s) in the passenger compartment;
Persons using a portable oxygen concentrator are not permitted to sit in an exit row or bulkhead; and
When the "Fasten Seat Belt" sign is turned off, passengers operating their portable oxygen concentrator may continue to operate it while moving about the cabin.
The user of the portable oxygen concentrator must comply with the following conditions to use the device onboard the aircraft:
The user must be capable of hearing the unit's alarms, seeing the alarm light indicators, and have the ability to take the appropriate action in response to the various caution and warning alarms and alarm light indicators, or be traveling with someone who is capable of performing those functions;
The user must ensure the portable oxygen concentrator is free of oil, grease or other petroleum products, is in good condition, and free from damage or other signs of excessive wear or abuse;
The user must inform Allegiant that he or she intends to use a portable oxygen concentrator onboard the aircraft.
Only lotions or salves that are oxygen-approved may be used by persons using the portable oxygen concentrator device.
The user must carry on the flight a sufficient number of batteries to power the device for the duration of the oxygen use, including a conservative estimate of any unanticipated delays;
The user must ensure that all batteries carried onboard the aircraft in carry-on baggage are protected from short circuit and are packaged in a manner that protects them from physical damage; and
When a battery-powered portable oxygen concentrator is carried onboard the aircraft as carry-on baggage and is not intended to be used during the flight, the battery must be removed and packaged separately unless the Concentrator contains at least two effective features to prevent accidental operation during transport.
What if the passenger is not able to sit upright unassisted?show details
For the safety of the passenger and the safety of others, all passengers must be able to sit upright during taxi, takeoff and landing. Passengers who are unable to sit upright must bring a device, such as a brace or an FAA approved Orthotic Positioning Device (OPD), to enable the passenger to sit upright. The device cannot be attached to the seat back and must allow the passenger to use the aircraft seat belt as the method by which the passenger is secured in their seat. The device must fit between the armrests in the down position, may not infringe on the seats of adjacent passengers and cannot be used in the exit row. Allegiant does not provide OPD's.
For assistance or further information:
Complete the "Optional comments" section in the Special Assistance request on the Travelers page when creating a new reservation, or
Submit an inquiry via our Email Us page, completing the Customer Request for Assistance form. Please select Disability & Wheelchair assistance in the "What is the nature of your request?" question.
What is Allegiant's policy for pregnant women?show details
We recommend that pregnant passengers consult a physician before flying.
What should I do if I’m traveling with a battery-operated wheelchair or scooter?show details
Mobility devices will be transported free of charge and can be checked at the gate before departure or at the Allegiant ticket counter. Battery-operated wheelchairs and scooters cannot be transported in the cabin. If any assistive device is unable to comply with FAA regulations, it may be denied for transport. Review the criteria listed below to ensure safe transport of your device.
For a list of restricted items, please review the Mobility Aids section in our Restricted Articles list.
We strongly encourage passengers to:
Arrive at the gate area at least one (1) hour before departure, especially if an aisle wheelchair is needed.
Label the wheelchair with your contact information.
Remove all detachable items that may separate from the device during flight and take them with you in the cabin to stow in the overhead bin.
Remove all fragile items (e.g., joystick, footrest, leg guards) and take them with you in the cabin to stow in the overhead bin.
Provide an Allegiant representative with pertinent instructions for handling and stowing the device in the cargo area.
If your device weighs more than 200 lbs., please let us know by emailing [email protected].
An Allegiant representative will evaluate all batteries before acceptance. The battery and device must:
Be easily accessible for review
Display clear battery details and information in English
Not show any signs of a defect
Have an effective means of preventing accidental activation, such as a key turned to the “Off” position, an “On/Off” switch, or a turning kill switch, which must be used
If you have any questions regarding your specific device, email our Disabilities Team at [email protected].
Lithium-ion Battery Requirements
If within an enclosed, protective battery housing that is not easily removed and is integrated into the design of the device, there are no watt-hour (Wh) limitations and the battery may remain with the device in the cargo hold.
If the battery is not adequately protected and it is a collapsible device with exposed batteries, the battery must be removed and carried as a carry-on. The battery cannot exceed 300 watt-hours (Wh). Additionally, one (1) spare battery, not exceeding 300 watt-hours (Wh), or two (2) spare batteries, not exceeding 100 watt-hours (Wh) each, may be carried on board the aircraft.
Lithium Metal (Non-Rechargeable Lithium) Battery Requirements
Forbidden for transport.
Spillable (Wet Cell) Battery Requirements
Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
Battery cables must be disconnected and terminals insulated to prevent short circuit.
When it is not possible to stow the device in an upright position, the battery must be removed and placed in a battery box in the aircraft cargo area by an Allegiant representative.
Non-Spillable (Dry Cell) Battery Requirements
Battery must be securely attached to the wheelchair/scooter in an enclosed, protective housing.
When it is not possible to stow the device in an upright position, the battery cables will be disconnected and/or terminals protected to prevent short circuit and placed in an upright position.
Which type of respiratory assistance devices are approved for use onboard any Allegiant flight?show details
Approved respiratory assistance devices include:
A. Portable Oxygen Concentrators
AirSep Focus
AirSep Freestyle
AirSep Freestyle 5
AirSep Lifestyle
DeVilbiss Healthcare’s iGo
Inogen One
Inogen One G2
Inogen One G3
Inova Labs LifeChoice Activox
Inova Labs LifeChoice, also known as: International Biophysics Corporation’s LifeChoice,
Invacare Solo2
Invacare XPO2
Oxlife’s Independence Oxygen Concentrator
Oxus, Inc. RS-00400, also known as: EVO Central Air (Delphi RS-00400)
Oxywell Oxygen System model 4000
Precision Medical EasyPlus
Respironics Evergo
Respironics Simply Go
Sequal Eclipse
SeQual eQuinox Oxygen System model 4000
SeQual SAROS
VBOX, Inc. Trooper
B. All ventilators, respirators, and CPAP machines approved by the FAA or that display a manufacturer's label indicating the device meets safety requirements for medical portable electronic devices.
Please note: Compressed or liquid medical oxygen is prohibited.
Will I need to purchase an extra seat if I am a passenger of size?show details
Allegiant’s mission and responsibility per our Contract of Carriage is to provide safe and comfortable air transportation for every customer.
The airline seats measure 17.8" from inside of armrest to inside of armrest. Passengers who are unable to lower the armrest and/or compromise any portion of adjacent seat(s) should purchase an additional ticket during the initial reservation. Two seats will be pre-assigned (at no additional charge) in order to ensure the passenger of size has two seats side-by-side. If on the date of travel, a passenger of size requests a second ticket, the agent will be unable to sell a second ticket unless two seats are available side-by-side. In the event the flight is sold out and an extra seat is unavailable, the passenger of size shall be denied travel in the interest of safety.
